Senior business management systems Improvement Specialist (QMS)

Graham J. Hills

Chattanooga, TN *****

Cell: 248-***-****

E-mail:

******@**-*******.***

rev date: April 2022

BIO

Summary of Qualifications

Is a current senior business management consultant of a successful business management Improvement consulting firm (Practical Business Systems, Inc.) since early 1997.

Has helped design, develop then install operational and managerial performance improvement processes, related IT systems, business management processes (QMS), and related KPI measures in a variety of business sectors since the 1980’s. He has also provided process and quality management skills training and guidance in both large and small firms.

Has executive references that proves his experience and value-added leader in the field of comprehensive business management processes and disciplines implementation, including ISO management based Technical Standards requirements compliance, and certifications for businesses.

Has extensive twenty-five plus years of hands-on business experience affords him the ability to provide startup, transitional, turn-around, operational performance measurement, quality management, systemic problem solving, AQP & project management, executive leadership improvement guidance, implementation, and training to organizations.

Has business management and ERP IT systems integration experience has been instrumental in launching and improving a long and diversified list of facilities throughout North America.

Obtained a degree in Industrial Technology from Northern Michigan University, and has obtained nationally recognized management systems auditing training, lead auditor certification and business management expertise recognition from national registration and certification bodies.

Obtained and held real estate licenses in the state of Michigan in the 1990’s. Achieved and held a State of Michigan real estate appraiser license in the 1990’s to help with infrastructure evaluations of businesses as well.

Professional Skills, Experience & Career History

Graham J. Hills

1996 – Current: Practical Business Systems, Inc

Chattanooga, TN

Senior business management improvement consultant of a successful business management Improvement consulting firm since early 1997.

Developed joint venture relationships with a group of organizations to further develop and install cutting edge information management technology (MRP & ERP) with integrated business and operational quality management disciplines logic.

Contract with companies to enhance, implement, and monitor the execution of improvements to management systems disciplines, performance analysis, KPI measures and compliance to related industry and customer requirements. Provide skills training and leadership to key managers related to their defined Quality Management System (QMS) processes & disciplines.

Provide Business Systems oversight guidance and support to executive management for a diverse variety of manufacturing, assembly, distribution and services businesses throughout North America and Mexico.

Responsible for supporting corporate oversight and monitoring of operational performance KPI’s and management system compliance auditing of their facilities.

Orchestrate restructuring, streamlining of companywide process-based management system structure and culture to improve conformity and operations efficiency between facilities and management teams.

Efforts achieve applicable customer, managerial ISO 9001, IATF 16949 and Environmental management ISO 14001 national conformance awards and certifications for all facilities.

Executive Management References available upon request.

1993 – 1996: State of Michigan Real Estate Appraiser

Troy MI

Concurrently pursued additional business management skills training.

-Obtained “The State of Michigan Real Estate Appraisers license”. Obtained practical experience and knowledge in real estate appraisal and valuation skills in both commercial and residential properties.

-Pursued and achieved the national RAB ISO 9000 based management systems Lead Auditor and systems implementation certification credentials.

Utilized additional business skills training and certifications to expand business management systems structuring, implementation and compliance requirements to obtain and secure new independent client base and contracts.

Graham J. Hills

Professional Skills, Experience & Career History – continue

1983 – 1993: Co-founded Results Systems Corporation

Troy MI.

Company was derived and comprised of personnel and clients from the merger aftermath of Econics Corporation. Continued project, controls system management & process engineering field support activities of post Econics clients. Achieved certified instructor status of managerial & supervision skills training programs.

1980 – 1983: Econics Corporation

Sunnyvale, CA.

Process Control Engineer & mid-west (US) Project Manager.

Managed the installation and calibration of comprehensive state-of-the-art fiber optic combustion process controllers and emissions analysis equipment for a variety of industrial power plant applications.

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