Customer Service Administrative Assistant
Resume:
TERRY L. ADCOCK
*** * ****** ******, ******, NC *7565
*****************@*****.***
Profile:
I am an energetic, highly self-motivated individual with extensive experience in sales and customer service. My major strengths are communication, organization and people skills. I pride myself in my ability to communicate professionally with a broad range of people, quick response time, excellent decisions making skills and my commitment to the implementation of services and programs.
Waypoint Treatment Center 1/22-present
Professional Relations Representative
Achieve set goals in territory of North Carolina
Work with potential clients to educate on the process of admissions
Maintain and build new working relationships with referral sources
Attend and participate in social gatherings to promote business
Educate referral sources on Waypoint guidelines to help their patients
CRM Documentation daily
Kindred Hospice 7/18-10/21
Hospice Care Consultant
Educate Community and Healthcare Professionals on Hospice Services
Conduct presentations to Community and referral sources
Create strategic marketing plans that help set and exceed goals
Work side by side with Operational and Clinical team to promote hospice services and solidify the highest quality patient care
WellCare Home Health
Account Executive 3/17-7/18
Generate referrals for Home Health by building relationships with Hospitals, Skilled Nursing Facilities, Assisted/Independent Living Communities, and Physician offices
Conduct sales calls, and evaluating results and effectiveness of sales activity
Maintain a health referral mix regarding MCR and third party insurances
Develop sales strategies, goals and plans. Evaluate market trends and new opportunities to develop new business
Meet monthly goals established for Home Health referrals in the Granville, Vance, Franklin territory
Community Home Care and Hospice 03/13-08/16
Hospice Care Consultant
Consistently meets monthly goals and productive growth in Granville, Vance, Warren and
Franklin Counties..
Top Performer in Western Region.
Research and correlate information on Competitors to develop and implement strategic marketing plans.
Responsible for building relationships with Doctors, Nurses, Social Workers and Clinical staff by
educating on what Hospice is and how to recognize Hospice appropriate patients.
Focus areas are: Hospitals, Skilled Nursing Facilities, Assisted Living Facilities, Primary Care
Physicians, Specialty Doctors and Community Resources.
Maintain existing accounts by effective communication and review of patient’s status.
Create and effectively update weekly, monthly and quarterly reports to show trending, compliance and
growth of the business.
Prepare and present programs to educate the community on Hospice Services by speaking at Chamber
Events, Senior Centers, Hospitals and Churches.
Council with patients and their families on how Hospice can help them through their end of life crisis by
helping families make appropriate decisions on what kind of care is going to work best for patient and
family.
Manage the transition from the Hospital setting to the home including obtaining approval from the
Physician that is overseeing the care, gathering necessary patient records, ordering medical equipment
and supplies all while effectively communicating with the family.
Maria Parham Medical Center, Henderson, NC 05/11-02/13
Oncology Patient Navigator
Ensure that any patient with suspicious Breast or Colon Cancer receive timely diagnosis and treatment.
Help patients and caregivers overcome health care system barriers.
Connect patients with resources and support systems.
Streamline appointments in an appropriate order and timely fashion.
Community Outreach, building awareness of patient navigator program.
Educate community on Breast Cancer and Colon Cancer Awareness.
Holding patients hand from beginning to the end of their cancer journey.
Communication between physicians and staff concerning our patients.
Facilitate appropriate insurance applications.
Developed and coordinated Maria Parham’s Community Clinic Breast exam event.
Track interventions and outcomes.
Implement outreach strategies.
Community Home Care and Hospice, Henderson, NC 09/09-11/10
Community Educator / Sales Representative
Consistently meets monthly goals and productive growth in two office locations. Grew business by 45% in one year span.
Ten to twelve face to face interactions with referral sources a day. Set daily, weekly, monthly and yearly goals to obtain.
Research and correlate information on Competitors to develop and implement strategic marketing plans.
Responsible for building relationships with Doctors, Nurses, Social Workers and Clinical staff by educating on what Hospice is and how to recognize Hospice appropriate patients in Vance, Granville, Franklin, Warren, and part of Northern Wake Counties.
Focus areas are: Hospitals, Skilled Nursing Facilities, Assisted Living Facilities, Primary Care Physicians, Specialty Doctors and Community Resources. Maintain existing accounts by effective communication and review of patient’s status.
Create and effectively update weekly, monthly and quarterly reports to show trending, compliance and growth of the business.
Prepare and present programs to educate the community on Hospice Services by speaking at Chamber Events, Senior Centers, Hospitals and Churches.
Instruct Continuing Education classes for Nurses and Social Workers to receive their required continuing education credits.
Council with patients and their families on how Hospice can help them through their end of life crisis by helping families make appropriate decisions on what kind of care is going to work best for patient and family.
Manage the transition from the Hospital setting to the home including obtaining approval from the Physician that is overseeing the care, gathering necessary patient records, ordering medical equipment and supplies all while effectively communicating with the family.
Organize and participate in fund raising events to benefit Community Hospice Foundation.
Neighborcare-Oxford, NC 03/08-09/09
Account Representative
Developed and maintained new and existing accounts with Physician’s offices, Hospitals, Nursing Homes,
Home Health Agencies and Hospice Agencies in Granville, Vance, Person, Warren, Franklin, Durham and
Wake Counties for business development.
Responsible for management and growth of core Respiratory Services and Durable Medical Equipment Product line.
Initiated and developed marketing strategies and targets with quarterly reports to focus on top revenue
producing accounts.
Designed promotional brochures, newspaper ads, radio ads and informative flyers to reach out to the public for community support.
Organized and hosted in-service programs/lunches to educate the public and referral sources on
our products and services.
Maintained and surpassed goals and budget directives for sales profitability target on a regular basis.
Consistently communicated with referral sources to ensure understanding of the current products and
services offered by Neighborcare.
Effectively communicated to account representatives any new or updated information that will affect their
patients with regards to government or insurance compliance.
Created and implemented all seasonal and corporate focused promotions.
Updated staff and management on a regular basis on important developments in the sales territory.
Neighborcare (formerly Best Care, DBA OptionCare)-Oxford, NC 09/06-03/08
Post-Mastectomy Fitter/Sales Representative
Established and promoted business by calling on physicians, ancillary staff, hospitals, and clinics in Granville, Vance, Franklin, Durham, Person, Wake, and Warren counties in North Carolina; and Mecklenburg county in Virginia. Introduced new and existing company services through in-services, luncheons, promotional events and continuous contact.
Grew and maintained referral sources and customer relationships.
Created and implement marketing strategies to promote business.
Set-up and hosted promotional events, and participated with community relay for life promotions.
Oversaw advertising for two store locations
Merchandised store displays, inventoried and ordered supplies for two locations.
Set-up appointments with Patients either at location or their home. Established and maintained a follow-up schedule.
Fit Post-Mastectomy patients with breast prosthesis and post-mastectomy bras by classifying surgery type and measuring.
Devised and maintained monthly sales spread sheets.
Verified patient’s insurance and requested prior-authorization when required.
Developed follow-up plans for continuous service for patients while increasing revenue margins.
Consistently met and maintained monthly directed sales goals.
Assisted and co-marketed with company Account Manager to meet territory directives.
Best Care Long Term Care–Corporate Office, Oxford, NC 01/06-09/06
Administrative Assistant
Assisted Marketing Director and two executive partners with transitioning new business acquired.
Responsible for overseeing new client set-ups, liaison between owners and pharmacies (retail and long term care).
Worked closely and assisted Marketing Director to implement strategies for Long Term Care Pharmacy sales and trade shows.
Developed new business by managing trade shows and chamber events.
Managed transition schedules for new partner communities which consist of nursing homes, assisted living communities, and group homes.
Coordinated Conference schedules for nine Long Term Care Associations.
Organized, hosted and set up promotional events for three retail pharmacies, and Long Term Care Pharmacy.
Developed a collections program that consists of monitoring accounts receivable, and organizing paperwork flow for timely processing.
Adcock ERA Realty, Oxford, NC 10/00–09/06
REALTOR / Office Manager
Managed all residential, land and commercial sales transactions from start to finish. Ensured successful completion of contracts.
Established personal and professional relationships with clients, which resulted in, repeat business and referrals.
Effectively managed negotiations between buyers, sellers and other Real Estate Professionals.
Supervised agents daily activities.
Developed and maintained all marketing programs for property and personal promotions including brochures, newspaper ads, business cards and real estate magazines.
Achieved “Million Dollar Club” award the first year of sales by producing over one Million dollars in closed transactions.
Maintained continuous contact with clients regarding self devised marketing promotional programs and market conditions.
Researched, prepared and presented comparable market analysis reports to establish a value for prospective clients.
Reviewed and approved all closing documents.
Responsible for four financial accounts using Quick Books.
Assisted owner in managing and training all new employees.
Consistently managed and updated the Real Estate and Auction website.
Adcock ERA Realty, Creedmoor, NC 06/99-06/00
Office Manager
Managed two bank accounts including payroll.
Scheduled on-call days for sales agents by creating and maintaining monthly calendars.
Maintained sales and listings with excel spreadsheets.
Created all advertisement for local papers and real estate magazines.
Assisted Real Estate Agents with typing documents, scheduling appointments and entering data into our local online multiple listing service.
Managed and promoted open house events.
Education:
1985-graduate J.F. Webb High School, Oxford, NC
1989-2001-New Life Bible College
1999-Howard Perry & Walston Real Estate School, Raleigh, NC
1999-N.C. Real Estate License
2005-N.C. Broker License
Achievements: Achieved Salesman of the Month for Community Hospice after only being employed two months. Community Hospice in Henderson was the only office out of 40 plus that achieved yearly goal. Peak Performance Award-October 2010. Million Dollar producer in Real Estate transactions in first year of sales.
Technical Summary: Proficient in Microsoft Word, Excel, Publisher, Microsoft Outlook, Microsoft PowerPoint, Quick Books Pro, Quicken, Scanning, and Internet.
References available upon request.
Contact this candidate