Customer Service Data Entry
Resume:
Stephanie L. Andrews
Blakely, GA 39823
Phone: 205-***-****
E-mail: **********@*****.***
PROFESSIONAL EXPERIENCE
*/**** ** */**** Client Services Technical Support Specialist, Availity
Primary responsibility was providing excellent customer service to clients calling for technical support with their Availity program
Other duties included assisting clients with every aspect of the program including troubleshooting errors, registering for an account, discussing paid versus free options, and much more
Extensively trained in using Salesforce, Workday, Microsoft Teams, and Zoom to communicate with clients and coworkers
7/2019 to 3/2021 Consultant/Teacher, iTutor Group
Primary duty was teaching the English language to children ages 3 to 17 and adults through an online platform
Other duties included completing progress reports on each student after each session and attending regular training specific to teaching ESL students online
2/2017 to 5/2019 Assistant Director/Forensic Interviewer, Pataula Center for Children, Blakely, GA
Primary responsibilities included conducting developmentally sensitive, fact-finding interviews with children and impaired adults regarding allegations of abuse for use by children’s services and law enforcement
Consult with investigative Multidisciplinary Team members in Early, Clay, Randolph, Quitman, Terrell, Seminole, and Miller counties before and after interviews
Develop and facilitate fundraising for the Center through writing grants, organizing events, and partnering with other organizations to increase funding
Coordinate logistics and facilitate Refined Not Defined adult and children’s support groups in six counties plus bi-monthly support groups being conducted at an inpatient drug rehabilitation facility
Participate in child fatality reviews for deaths occurring in the Pataula Judicial Circuit
Produce and co-host weekly Facebook Live broadcast, “Real Talk,” discussing common issues surrounding child abuse
11/2014 to 7/2015 Assistant Clinic Administrator, Massage Envy, Birmingham, AL
Managed daily operations for two clinic locations in the Birmingham area
Responsible for administrative duties such as creating staff schedules, monitoring retail and office supply inventory, generating sales reports, and bank deposits
Trained and coached staff on achieving membership and retail sales goals
1/2014 to 11/2014 Sales Associate/Interim Store Manager, L’Occitane en Provence, Birmingham, AL
Primary responsibilities included driving sales through superior customer service by engaging customers in skincare consultations and accurately conveying product information
As interim manager, responsibilities also included various managerial duties such as compiling weekly business data, providing coaching for team members, and coordinating ordering of supplies.
2/2010 to 8/2012 Forensic Interviewer/Therapist, ChildProtect, Montgomery, AL
Interviewed children regarding allegations of abuse and summarized these findings for use by law enforcement
Planned, directed, and provided counseling services for children and adolescents
Observed, analyzed, and recorded children’s participation, reactions, and progress during treatment sessions, modifying treatment programs as needed
Represented ChildProtect in radio interviews, ribbon cuttings, and fundraising events, as well as through giving presentations at board meetings and delivering workshops in the community and surrounding states on child sexual abuse and treatment
EDUCATION
2022 – present Masters in Clinical Mental Health Counseling, Walden University
2003 Bachelor of Arts, Psychology and Religious Studies, Tulane University
CERTIFICATIONS
2019 120-Hour TEFL Course, International Accreditation and Recognition
Council (IARC), Cert. #: CLT191130HADQ
PUBLICATIONS
Griffith, H. R., Martin, R., Andrews, S., Paige, A. L., Ware, J., Faught, E., et al. (2008). The safety
and tolerability of galantamine in patients with epilepsy and memory difficulties. Epilepsy & Behavior, 13(2), 376-380.
SKILLS
Proficient in essential Microsoft Office programs including Microsoft Teams, MS Access, MS Outlook, MS PowerPoint, MS Excel, MS 365 Business, and more
Experienced working with Workday and Salesforce platforms
Successfully worked remotely with 2 companies including a call center handling 45-50 inbound calls daily
Provided quality technical support on an array of issues via phone, chat, and email
Recognized numerous times by customers for exceeding their expectations through superior customer service
Qualified in data entry, data analysis, document sharing, and design
Possess exceptional analytical skills and thrive in communicating with diverse populations and working collaboratively within a team
Over 10 years of sales experience with various companies which included being recognized as a top performer and “Salesperson of the Month”
Proven success at problem-solving using thoughtful, solution-driven customer service skills such as active listening, summarizing the customer’s issue to ensure mutual understanding, and working compassionately with the customer to come to a satisfactory resolution
ADDITIONAL QUALIFICATIONS
Experienced in grant writing with a proven track record of success in obtaining funds from both federal (Victims of Crime Act) and local sources
Primary fundraiser for the Pataula Center for Children (PCC) – initiatives included: #GivingTuesday, numerous FaceBook fundraisers, and creation and implementation of the 1st Annual Escape Room Fundraiser (PCC’s signature event)
Experienced Forensic Interviewer familiar with both NCAC and ChildFirst interviewing protocols
Conducted 290 forensic interviews of children as of 5/8/2019
Certified in ChildFirst: Expanded Forensic Interview protocol
Experienced victim advocate
Court qualified Expert Witness on child sexual abuse
Regular participant in Forensic Interview Peer Reviews
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