Stephanie L. Andrews

*** *********** *****

Blakely, GA 39823

Phone: 205-***-****

E-mail: adss00@r.postjobfree.com

PROFESSIONAL EXPERIENCE

*/**** ** */**** Client Services Technical Support Specialist, Availity

Primary responsibility was providing excellent customer service to clients calling for technical support with their Availity program

Other duties included assisting clients with every aspect of the program including troubleshooting errors, registering for an account, discussing paid versus free options, and much more

Extensively trained in using Salesforce, Workday, Microsoft Teams, and Zoom to communicate with clients and coworkers

7/2019 to 3/2021 Consultant/Teacher, iTutor Group

Primary duty was teaching the English language to children ages 3 to 17 and adults through an online platform

Other duties included completing progress reports on each student after each session and attending regular training specific to teaching ESL students online

2/2017 to 5/2019 Assistant Director/Forensic Interviewer, Pataula Center for Children, Blakely, GA

Primary responsibilities included conducting developmentally sensitive, fact-finding interviews with children and impaired adults regarding allegations of abuse for use by children’s services and law enforcement

Consult with investigative Multidisciplinary Team members in Early, Clay, Randolph, Quitman, Terrell, Seminole, and Miller counties before and after interviews

Develop and facilitate fundraising for the Center through writing grants, organizing events, and partnering with other organizations to increase funding

Coordinate logistics and facilitate Refined Not Defined adult and children’s support groups in six counties plus bi-monthly support groups being conducted at an inpatient drug rehabilitation facility

Participate in child fatality reviews for deaths occurring in the Pataula Judicial Circuit

Produce and co-host weekly Facebook Live broadcast, “Real Talk,” discussing common issues surrounding child abuse

11/2014 to 7/2015 Assistant Clinic Administrator, Massage Envy, Birmingham, AL

Managed daily operations for two clinic locations in the Birmingham area

Responsible for administrative duties such as creating staff schedules, monitoring retail and office supply inventory, generating sales reports, and bank deposits

Trained and coached staff on achieving membership and retail sales goals

1/2014 to 11/2014 Sales Associate/Interim Store Manager, L’Occitane en Provence, Birmingham, AL

Primary responsibilities included driving sales through superior customer service by engaging customers in skincare consultations and accurately conveying product information

As interim manager, responsibilities also included various managerial duties such as compiling weekly business data, providing coaching for team members, and coordinating ordering of supplies.

2/2010 to 8/2012 Forensic Interviewer/Therapist, ChildProtect, Montgomery, AL

Interviewed children regarding allegations of abuse and summarized these findings for use by law enforcement

Planned, directed, and provided counseling services for children and adolescents

Observed, analyzed, and recorded children’s participation, reactions, and progress during treatment sessions, modifying treatment programs as needed

Represented ChildProtect in radio interviews, ribbon cuttings, and fundraising events, as well as through giving presentations at board meetings and delivering workshops in the community and surrounding states on child sexual abuse and treatment

EDUCATION

2022 – present Masters in Clinical Mental Health Counseling, Walden University

2003 Bachelor of Arts, Psychology and Religious Studies, Tulane University

CERTIFICATIONS

2019 120-Hour TEFL Course, International Accreditation and Recognition

Council (IARC), Cert. #: CLT191130HADQ

PUBLICATIONS

Griffith, H. R., Martin, R., Andrews, S., Paige, A. L., Ware, J., Faught, E., et al. (2008). The safety

and tolerability of galantamine in patients with epilepsy and memory difficulties. Epilepsy & Behavior, 13(2), 376-380.

SKILLS

Proficient in essential Microsoft Office programs including Microsoft Teams, MS Access, MS Outlook, MS PowerPoint, MS Excel, MS 365 Business, and more

Experienced working with Workday and Salesforce platforms

Successfully worked remotely with 2 companies including a call center handling 45-50 inbound calls daily

Provided quality technical support on an array of issues via phone, chat, and email

Recognized numerous times by customers for exceeding their expectations through superior customer service

Qualified in data entry, data analysis, document sharing, and design

Possess exceptional analytical skills and thrive in communicating with diverse populations and working collaboratively within a team

Over 10 years of sales experience with various companies which included being recognized as a top performer and “Salesperson of the Month”

Proven success at problem-solving using thoughtful, solution-driven customer service skills such as active listening, summarizing the customer’s issue to ensure mutual understanding, and working compassionately with the customer to come to a satisfactory resolution

ADDITIONAL QUALIFICATIONS

Experienced in grant writing with a proven track record of success in obtaining funds from both federal (Victims of Crime Act) and local sources

Primary fundraiser for the Pataula Center for Children (PCC) – initiatives included: #GivingTuesday, numerous FaceBook fundraisers, and creation and implementation of the 1st Annual Escape Room Fundraiser (PCC’s signature event)

Experienced Forensic Interviewer familiar with both NCAC and ChildFirst interviewing protocols

Conducted 290 forensic interviews of children as of 5/8/2019

Certified in ChildFirst: Expanded Forensic Interview protocol

Experienced victim advocate

Court qualified Expert Witness on child sexual abuse

Regular participant in Forensic Interview Peer Reviews

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