Terminal Manager Customer Care

Colorado Springs, CO ***** 719-***-**** **********@******.***

STEVEN MERRIAM

Eager Terminal manager with extensive knowledge of logistics and training excellent employees. Adept at planning schedules and working on tight budgets without sacrificing quality of work. Successful at meeting long-term goals and daily streamlining. Safety-conscious Superviser committed to achieving corporate goals and objectives. Expertise in directing and coordinating up to 50-person staff, aligning work schedules and developing budget plans. Efficient and reliable professional with exceptional problem resolution and communication skills.

Proactive Terminal Manager with 8 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency. PROFESSIONAL

SUMMARY

SKILLS ● Freight Examination

Part Repairs and

Replacement

●

● Corporate Logistics

● Compliance Regulations

● Performance Assessment

● Standards Documentation

● Employee Counseling

● DOT Requirements

Formal Grievance

Handling

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● Customer Care

Maintaining Clean Work

Areas

●

Emergency Operating

Procedures

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● Workforce Management

● Remodel Plumbing

Hazardous Material

Handling

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● Routine Inspections

● Overhead Cranes

Interpersonal

Communication Skills

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● Minor Repairs

● Employee Relationships

BUS DRIVER/ TERMINAL SUPERVISOR 04/2011 to 05/2022 Colorado Springs Transit Management, Colorado Springs, CO WORK HISTORY

Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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● Carried out day-day-day duties accurately and efficiently.

● Demonstrated respect, friendliness and willingness to help wherever needed.

● Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

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● Maintained energy and enthusiasm in fast-paced environment.

● Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, handled challenging situations with ease.

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HVAC TECHNICIAN 09/2002 to 06/2010

Suburban Energy, Lebanon, PA

Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.

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● Performed troubleshooting on HVAC systems to determine root cause of issues.

● Repaired and replaced motors, bearings and belts.

● Worked overtime, holidays and weekends to accommodate company needs. IGO Academy, Colorado Springs, CO

Certification, Environmental Inspection And Testing, 09/2022 IGO Academy, Colorado Springs, CO

Certification, Home Inspection, 09/2022

Lebanon County Area Vocational Technical School, Lebanon, PA Tractor Trailer Training, 01/2010

Lebanon County Area Vocational Technical School, Lebanon, PA HVAC Installation And Repair, 04/2004

John F Kennedy School of Special Warfare, Ft. Bragg NC Diploma, 08/2001

US Army Cargo Specialist School, Fort Eustis, VA

Diploma, 04/1995

US Army Infantry School, Fort Knox, KY

Diploma, 09/1994

Lebanon High School, Lebanon, PA

05/1993

EDUCATION

● Completed professional development in Subject

● Professional development completed in Subject

● Professional development completed in Subject

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