Health Coach Customer Service

Tracy D. Reid **** Kemper Rd., Apt. **.● Shaker Heights, OH 44120 ● 216-***-**** *****************@*****.***

Extensive Industry Experience in the fields of Customer Service, Marketing, & Education

•

Budgets Extensive Computer Experience

•

Inside/Outside Marketing Microsoft Office products-Proficient

•

Reporting (Market Forecasts) this includes Power Point, Excel, Publisher

•

Event Planning Vast amount of Public Speaking

Work Experience

Notary Public & Owner of Infinity Mobile Notary, LLC. Commissioned April 1, 2021

Commission Expires March 31, 2026. I work in a mobile capacity in order to best serve my customers. I verify that people are whom they claim to be prior to verifying, signing, and stamping various documents. Examples of documents include Living Wills, Deeds, POA’s Automobile Titles; this is not an exhaustive list.

Integrative Nutrition Health Coach, Infinitely U Health & Life Coaching, Shaker Heights, Oh 9/2019-Present

I am a wellness professional who works with individuals one-on-one or in a group setting to help attain various personal wellness goals including, but not limited to weight-loss, boosting energy levels, or even sleeping better! I serve as a supportive mentor and guide to assist clients in discovering which foods and lifestyle choices will make them feel their best.

Detention Officer, Cuyahoga County Juvenile Court, Cleveland, Ohio 4/2016-2/2020

Responsible for processing youth upon entrance into the detention center while they await adjudication. Performing computer assessment to gauge mental capacity to enter regular population while in the center. Constant monitoring and evaluation for safety and security. Teaching skills to youth that involve hygiene and daily living as well as activities that will be needed for their stay in the detention center. Responsible for concise and detailed report keeping daily. Basic math skills were also required. Advanced behavior management skills and techniques were constantly needed and used, as well as conflict resolution methods.

Instructional Assistant, CLEVELAND METROPOLITAN SCHOOL DISTRICT, Cleveland, Ohio 8/2014-4/2016

Responsible for assisting the classroom teacher of record with delivery of all educational instruction, assisting with behavior management, talking with parents about the progress of students as well as their daily behavior in the classroom. Teaching small groups in the subject areas of reading and math and anything else needed to make the classroom run smoothly so the teachers’ daily delivery of instruction would go on uninterrupted.

Substitute Teacher (K-12), CLEVELAND METROPOLITAN SCHOOL DISTRICT, Cleveland, OH, 2000-8/2014;

Fulfill both short- and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse cultural backgrounds. Instruct classes of as many as 28 students; communicate with teachers, administrators and parents; and build a positive rapport with students. I am also responsible for formulating lesson plans, behavior management plans as well as on-going communication with parents and guardians.

Key Contributions & Educational Outcomes:

•Consistently praised for dedication, reliability, organization and effectiveness as one of school district’s most in-demand substitutes. Filled in for permanent teachers at a moment’s notice; closely adhered to lesson plans; and kept students motivated, engaged and focused.

•Repeatedly selected as a long-term substitute for teachers on maternity or extended medical leave.

•Frequently subbed for absent Special Needs teachers (medically fragile/multi-handicapped) Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities.

Incorporated technology into students’ learning activities for varied academic disciplines

Director of Community Relations, The Woodlands of Shaker Heights Assisted Living & Memory Care, Shaker Heights, Ohio, Feb. 2012 - Nov. 2013

Responsible for sales and marketing of the assisted living and memory community to the senior population in Shaker Heights and surrounding residential areas within a 20 mile radius. Extensive phone work following up on leads, hosting community marketing events(attendees 150+), conducting mailings and making visits to area hospitals and skilled care facilities. I was responsible for compiling daily, weekly, monthly, quarterly and annual marketing reports.

1st & 2nd Grade Teacher, SECOND NEW HOPE CHRISTIAN ACADEMY, Cleveland, OH; 1998-2000

Incorporated creative lessons, activities and experiential learning into daily teaching and created a structured yet enjoyable learning environment. I have consistently been able to elevated children’s social, language and cognitive skills to enable them to enter into the next grade.

Claims Report Administrator ALLSTATE INSURANCE CO., HUDSON, OHIO; 1994-1998

Responsible for taking initial claim reports via telephone for home, auto, or personal property related incidents. Scheduled drive-in appointments and handled all questions and concerns related to the claim process.

EDUCATIONAL BACKGROUND

BA in Mass Media Communications/Broadcast Journalism, University of Akron, Akron, Ohio; 1992

•Desk Top Publishing skills; produced promotional brochure for Ramah Jr. Academy which was used for recruitment in the 2010-2011 school year.

•Gained extensive event planning experience handling the setup of two or more banquets and scheduling speakers for sorority functions

•Participated in several community service events as a part of my sorority.

Permanent Non-Tax Teaching License

Certificates of Completion of Highly Qualified Status in the subjects of reading, technology, math and CHAMPS (a behavior modification program)

Mental Health First Aid Certification (good from 2017-2020)

Certified Integrative Nutrition Health Coach, Institute for Integrative Nutrition New York, Ny Sept. 2019

Contact this candidate