Specialist Contract Customer Service
Resume:
Brianna Adams
Management Professional
Dolton, IL 60419
adsryz@r.postjobfree.com
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Willing to relocate to: Chicago, IL - South Holland, IL - Homewood, IL Authorized to work in the US for any employer
Work Experience
Licensed Cosmetologist
The Blitz Experience - Chicago, IL
December 2020 to Present
John Amico trained Licensed Cosmetologist and Skincare specialist Contract Consultant
BlitzBrandsLLC - Chicago, IL
December 2018 to Present
• Monitored contracts for compliance and budgetary issues.
• Prepared and reviewed cost proposals/requests for proposal cost elements.
• Evaluated and monitored contract performance to determine need for contract amendments or extensions and compliance with contractual obligations.
• Assisted project directors and managers in the preparation and analysis of project budgets and burn rates for project management for reporting to clients. Fleet Manager
Eagle Express Lines, Inc. - Homewood, IL
March 2019 to March 2020
• Purchasing and maintaining vehicles for deliveries.
• Deciding whether to lease or buy vehicles.
• Assisting in the recruitment of quality drivers into the fleet.
• Manage over 50 drivers on 4 US Postal Contracts
• Developing efficient driver schedules to maximize profits.
• Managing drivers so they adhere to strict schedules.
• Registering and licensing all vehicles under their management.
• Finding ways to cut costs and maximize profits.
• Developing strategies for greater fuel efficiency.
• Maintaining detailed records of vehicle servicing and inspection.
• Complying with U.S. Department of Transport laws and regulations.
• Scheduling regular vehicle maintenance to ensure operational efficiency.
• Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.
• Monitoring driver behavior and ensuring a high level of customer service.
• Analyzing data to increase business operational efficiency.
• Utilizing GPS systems to monitor drivers and track vehicles in case of theft. Service Manager/Service Advisor
Frank H Gill - Lansing, IL
September 2018 to March 2019
• Defining and managing service level agreements with customers.
• Managing external service providers.
• Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician’s skills.
• Reviewing both tactical and longer-term metrics for their team and handling performance that is outside of the defined thresholds.
Operations Coordinator
GES - Hodgkins, IL
March 2016 to September 2018
• Ensure exhibitors' requests for services are met on a timely basis
• Shadow labor projections processes by managers using historic daily labor hours
• Perform time card audits to ensure accuracy for payroll submission for labor union workers
• Review submitted I-9 and W4 tax forms at show site to certify completion for payroll submission
• Coordinate monthly accruals to ensure accurate data transmission from inventory
• Ensure that all documents related to purchasing reflect accurate information
• Coordinate orders and deliveries of all services and products utilizing Oracle database systems
• Analyze inquiries, reports on services, products, and purchases for internal and external clients Call Center Executive
• Coordinating the team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Accurately placed orders: prepare and direct services needed to execute client booth layouts
• Process invoicing, freight forwarding for incoming and departing client orders
• Manage and up sale GES logistics to Shipped high volume of orders daily; followed procedures and kept accurate records using Salesforce and Oracle program
• Supervised client booth orders and services, to ensure secure timely execution of clients' needs Education
Associate's degree in Cosmetology
John Amico School of Hair Design - Oak Forest, IL
December 2020 to March 2022
Bachelor of Science in Human Resource Management
Southern New Hampshire University
August 2016 to May 2019
High school diploma or GED in General Studies
Marian Catholic Highschool - Chicago Heights, IL
August 2008 to May 2012
Skills
• Logistics
• Motivated
• Operation
• Organization
• Credit Card
• Supply Chain
• DOT
• Trucking
• Sales Management (4 years)
• Salesforce (3 years)
• Management Experience (5 years)
• Manufacturing Experience (3 years)
• Microsoft Office (10+ years)
• Logistics Management (5 years)
• Logistics support (5 years)
• Time Management (8 years)
• Computer Literacy (10+ years)
• Communications (10+ years)
• SAP (3 years)
• NetSuite (3 years)
• Supervising Experience (5 years)
• Leadership Experience (3 years)
• Negotiation (3 years)
• Procurement
• Purchasing
• Business Development (2 years)
• Oracle
• Pricing
• Upselling
• Employee Evaluation
• Writing Skills (10+ years)
• Sales Experience
• Customer Service
• Account Management
• Auto Service Management
• Budgeting
• Inventory Control
• Payroll
• Account Management (5 years)
• Research
• Merchandising
• Accounts Receivable
• Quality Assurance
• Event Planning
• Profit & Loss
• Microsoft Powerpoint
• Recruiting
• Dispatch (3 years)
• Transportation Management Systems (2 years)
• Vehicle Maintenance
• Process Improvement
• Marketing
• Financial Report Writing
• Transportation management
• Warehouse experience
• Customer relationship management
• Interviewing
• Employee relations
• Analysis skills
• Human resources
• Driving
• Guest services
• Customer support
• Google Suite
• InfusionSoft
• Documentation review
• Constant Contact
• Business management
• Contracts (3 years)
• CRM software
• Databases
• CMMS
• Typing
• Telecommunication
• Contractor management
• Sourcing
• E-procurement
• HR sourcing
• Windows
• Operations Management
• Hair styling (10+ years)
• iOS
• Mac OS
• Jira
• OSHA
• Conflict management
• Product lifecycle management
Certifications and Licenses
Driver's License
Cosmetology License
Assessments
Scheduling — Proficient
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient September 2020
Planning and managing resources to accomplish organizational goals Full results: Proficient
Proficiency with Microsoft Office: Mail & calendar (Mac) — Familiar November 2018
Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.
Full results: Familiar
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Familiar
September 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Spreadsheets with Microsoft Excel — Proficient
November 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Problem solving — Expert
January 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert
Project timeline management — Proficient
January 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Typing — Expert
November 2020
Transcribing text using a standard keyboard
Full results: Expert
Customer service manager — Familiar
September 2021
Managing customer service representatives and resolving customer issues Full results: Familiar
Elementary school lesson planning — Familiar
November 2020
Developing lesson plans for elementary-level classrooms that promote learning Full results: Familiar
CRM skills with Salesforce — Expert
April 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Expert
Basic computer skills — Proficient
September 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Research — Highly Proficient
September 2020
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology
Full results: Highly Proficient
Customer focus & orientation — Proficient
September 2020
Responding to customer situations with sensitivity Full results: Proficient
Real estate — Expert
November 2020
Matching listings with specifications
Full results: Expert
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Familiar
November 2021
Managing the candidate sourcing and selection process Full results: Familiar
Electronic health records: Best practices — Familiar March 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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