Karema Aaron

adsryy@r.postjobfree.com

414-***-****

Customer Service and Administrative Support Specialist Skill Summary

• Motivated self-starter with strong analytical skills who is well versed in assessing situations and implementing appropriate solutions; a resourceful problem solver who finds solutions to complex situations

• Adept at utilizing excellent oral and written interpersonal communication skills to consistently meet or exceed service and performance objectives

• Proficient in use of the "Consultative" method of service; Asking open ended questions to gather sufficient information to make appropriate service or product recommendations

• Utilizing highly effective time management techniques to prioritize workload and to ensure the highest levels of service possible

• Answering multi-lined telephones and giving correct information to callers, taking messages, and transferring calls to appropriate individuals utilizing professional phone communication skills

• General working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

• Representing the organization in the best possible image by professionally greeting visitors and ensuring a safe and pleasant customer experience at all times

• Protecting private information at all times to ensure confidentiality and to prevent data leaks

• Completing forms in accordance with company procedures with accuracy and precision

• Utilizing effective negotiation skills to set contract terms with mutually beneficial results

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems

• Exceptional ability to patiently and calmly resolve conflicts by de-escalating tense situations Relevant Customer Service Experience

Maximus Milwaukee, WI

Customer Service Transporter 2017 - 2018

• Assuring that a customer service agent is available to handle all inquiries and service requirements of customer

• Coordinating requests with teams to ensure that all services are delivered on time

• Addressing incoming queries from customers in person, over the telephone and through emails

Affiliated Health Care West Allis, WI

Personal Care 2015 - 2016

Worker

• Completing IEP’s, monitoring behavior plans and learning disability plans

• Documenting or otherwise reporting observations of patient behavior, complaints, or physical symptoms to nurses.

• Maintaining confidentiality according to HIPPA guidelines and procedures Virgie Sims Glendale, WI Personal

Care 2014 - 2015

• Reminding patients to take medications or nutritional supplements and administering medications when necessary

• Caring for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

BuySeasons NewBerlin, WI Inbound Customer Service

2011 - 2014 Representative

• Demonstrating expertise in answering to customers' quires by clarifying required information after properly research them

• Experience in servicing a large amount of incoming calls by efficiently and accurately providing information according to set protocols

• Identifying customers' needs and researching options to ensure that they are fulfilled

• Efficiently able to build sustainable relationships with customers and engaged them by following the “extra mile” protocols

Manpower Milwaukee, WI

Inbound Customer Service 2011 - 2014

Representative

• Answering customers' questions, and explained available services such as deposit accounts, bonds, and securities

• Compiling information about new accounts, enter account information into computers, and file related forms or other documents

Other Experience

ExpressPro / Ryder Milwaukee, WI

Kitter 2019 - 2019

Elite Staffing / General Mills Milwaukee, WI

General Laborer 2018 – 2019

WM. K Walthers Incorporated Milwaukee, WI

Order Selector 2017 - 2017

Education

• University of Phoenix- A.A. with Concentration in Business Fundamentals Milwaukee, WI

• Everest – College Medical Billing and Coding Diploma Milwaukee, WI

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