Customer Service Medical Billing
Resume:
Karema Aaron
*************@*****.***
Customer Service and Administrative Support Specialist Skill Summary
• Motivated self-starter with strong analytical skills who is well versed in assessing situations and implementing appropriate solutions; a resourceful problem solver who finds solutions to complex situations
• Adept at utilizing excellent oral and written interpersonal communication skills to consistently meet or exceed service and performance objectives
• Proficient in use of the "Consultative" method of service; Asking open ended questions to gather sufficient information to make appropriate service or product recommendations
• Utilizing highly effective time management techniques to prioritize workload and to ensure the highest levels of service possible
• Answering multi-lined telephones and giving correct information to callers, taking messages, and transferring calls to appropriate individuals utilizing professional phone communication skills
• General working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Representing the organization in the best possible image by professionally greeting visitors and ensuring a safe and pleasant customer experience at all times
• Protecting private information at all times to ensure confidentiality and to prevent data leaks
• Completing forms in accordance with company procedures with accuracy and precision
• Utilizing effective negotiation skills to set contract terms with mutually beneficial results
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
• Exceptional ability to patiently and calmly resolve conflicts by de-escalating tense situations Relevant Customer Service Experience
Maximus Milwaukee, WI
Customer Service Transporter 2017 - 2018
• Assuring that a customer service agent is available to handle all inquiries and service requirements of customer
• Coordinating requests with teams to ensure that all services are delivered on time
• Addressing incoming queries from customers in person, over the telephone and through emails
Affiliated Health Care West Allis, WI
Personal Care 2015 - 2016
Worker
• Completing IEP’s, monitoring behavior plans and learning disability plans
• Documenting or otherwise reporting observations of patient behavior, complaints, or physical symptoms to nurses.
• Maintaining confidentiality according to HIPPA guidelines and procedures Virgie Sims Glendale, WI Personal
Care 2014 - 2015
• Reminding patients to take medications or nutritional supplements and administering medications when necessary
• Caring for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
BuySeasons NewBerlin, WI Inbound Customer Service
2011 - 2014 Representative
• Demonstrating expertise in answering to customers' quires by clarifying required information after properly research them
• Experience in servicing a large amount of incoming calls by efficiently and accurately providing information according to set protocols
• Identifying customers' needs and researching options to ensure that they are fulfilled
• Efficiently able to build sustainable relationships with customers and engaged them by following the “extra mile” protocols
Manpower Milwaukee, WI
Inbound Customer Service 2011 - 2014
Representative
• Answering customers' questions, and explained available services such as deposit accounts, bonds, and securities
• Compiling information about new accounts, enter account information into computers, and file related forms or other documents
Other Experience
ExpressPro / Ryder Milwaukee, WI
Kitter 2019 - 2019
Elite Staffing / General Mills Milwaukee, WI
General Laborer 2018 – 2019
WM. K Walthers Incorporated Milwaukee, WI
Order Selector 2017 - 2017
Education
• University of Phoenix- A.A. with Concentration in Business Fundamentals Milwaukee, WI
• Everest – College Medical Billing and Coding Diploma Milwaukee, WI
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