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Business Analyst Call Center

Location:
Karachi, Sindh, Pakistan
Posted:
September 28, 2022

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Resume:

Birth: **th Dec ****

A ***,Block **/A,Gulshan-e-Iqbal, Karachi – Pakistan

Tel: 92-21-340******,

Cell: 92-345-*******

Email: adsry6@r.postjobfree.com

Abul Khuzaim Niazi

Objective To bridge the gap between Technology and Business to bring a balanced representation for both sides. Summary 19+ years of IT experience as a Business Analyst in deployment of web-based, Client-Server applications, developing business processes and system solutions for Banking and Financial Industries for various projects from conceptualization to implementation.

Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications. Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)

Strong in writing SQL queries and reporting the results to the business team. Strong Requirement Traceability Matrix mapping.

Excellent Team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects.

Experience with Web Development E commerce projects.

I have exposure in following areas :

o Process Re-Engineerin

o Process Improvement

o Clients Management

o Team Building

o Technical Documentation

o Project Cordination

o Database Designing

o Business /System Analysis

o Application Development

o Quality Assurance

Experience FEB ’2015 - to Date Habib Bank Limited (www.hbl.com) Karachi Senior Manager(IT Product Manager) Information Technology, Pakistan

Requirements Elicitation for (MISYS) software requirement partains to Local and Global Remittance. Application includes ATM and Internet banking for internal fund transfers using SWIFT messages and using APIs.

Implementation management for implementation at branch Operations as well as Head office Karachi.

Liaison and stakeholder management and Involved in requirement gathering for incoming and outgoing requirement between other internal departments and BTS Team to implement paperless solution across the HBL.

Main Stream Projects :

Core Banking Up gradation 4.3

Centralize Account Opening UAE, Bahrain and UK

Core Banking Equation Teller System Across 1700 + Branches Apr’09 - to Jan’2015 Federal Board Of Revenue,Pakistan Revenue Automation Karachi Senior Business Analyst/Manager Integration, Pakistan Customs WeBOC System provide state of the art web based customs documents processing facility to the customs department as well as importers, exporters and customs agents. Core modules include Carrier Declaration System, Goods Declaration System, Assessment Management System, Examination Management System, User Management System, Duties & Taxes Calculation Engine, Payments Management System, Work Load Scheduler, Securities Management System, Lab Management System, Clearance Management System and Post Clearance Audit. My responsibility includes:

Identification of the key stake holders and documented their requirements as per the CMMI templates document of BRDs (Business Requirement Document,RSD (Requirement Specification Document) etc

Interfacing with higher management and communication on appropriate platform

Electronic Manifest Filling & De-Consolidation System, deal with declaration of import general manifest by Airlines for importation of cargo in Pakistan. System is implemented all international airports of Pakistan

& tightly coupled with SITA system, all information fetched using EDI. My responsibility includes:

Responsible for preparation of high level feasibility studies.

Responsible for Process re-engineering and business / system analysis.

Responsible for preparation of software requirements specification document.

Responsible for conducting module testing, end user training and as well monitoring of module implementation.

Responsible for holding meetings with stakeholders including custom officials, handling agents, courier companies, Airlines (PIA, Emirates, Saudi Airline, Cathie Pacific, British Airways etc.), I have prepared the document based on FFM,FWB and FHL IATA file format for the Electronic Pakistan Custom Clearance as the initial step to be e-frieght compliance country.

Preparation and maintenance of project schedules

Define project scope, goals and deliverables in line with business and strategic requirements

Preparing business case,Performing Vendor selection, evaluation and contracting,Preparing project charter, project management plans.

Preparation of communication, risk, procurement and change management plans

Manage appropriate Resource Allocation and Execution of Tasks

Monitoring and controlling the execution

Managing teams and conflicts

Conformance of Project Deliverables as per the schedule and Quality Plan

Prepare and deliver progress reports

Leading status, progress and phase-exit meetings

Managing deployment, training, UAT

Managing day to day operations of a project

Formalize project closure

Maintaining high level of customer satisfaction

Feb'06–Apr’09 Pakistan Telecommunication Company Ltd, (https://ptcl.com.pk/) Islamabad Manager Information Technology,

Billing & Customer Care system (including Mediation, Corporate Intranet, and Receivables Management, Call Centers, Fraud Management & Business Intelligence Modules). ZTE, NCR, SIEMENS, ALCATEL and HUAWEI are major contractors. I was the active member of Project Management Team (PMT) for oversee and monitor the ongoing systems development. My responsibilities included:

As a Project Management team member and particularly the requirements Engineer I was responsible for looking after all project requirements including (software developments and Call Center preparations in Karachi and Lahore).

Responsible for the exercise of Gap analysis, Feature Review, Reconciliation, and Parallel run.

Responsible for preparation of SDLC deliverable documents including SRS, DFS, SDS, Test Plan, Test Case Design Documents, Maintenance, Transition plans etc. with coordination of vendor(s) within time and according to international and company standards.

Responsible for keeping on track the activities of Project according to project Plan.

Liaise between Vendor(s) and business users to resolve the issues of implementing business rules.

Acting QA and Training Manager.

Plan detailed training of business users in different modules.

Conduct workshops with project stakeholders.

Involve in the exercise of Business Recovery for Business Intelligence and Data Warehousing.

Coordinate with other IT groups to support application needs and facilitate data integration. Dec'99–Feb’06 Future Technologies Pvt Ltd, (111future.com)Karachi, Pakistan Software Engineer,

Involved in Web Based Software Development on the several projects like :

Computerized Fault Management System [17 Enquiry] The basic function of the project is to manage the process involved in Complaint related to the different PTCL products like landline, broadband and wireless . It captures the all the information related to the product start from complaint initialization till the resolution .

Computerized Directory Assistant System [18 Enquiry] The function of the project is to give the telephone number to the customer on their criteria. This system is similar to the 411 directory information service

Crime Monitoring And Analysis System [CPLC]

UNDP’s project CMAS “Crime Monitoring system” has been developed and commissioned in government authorized institutions and law enforcement agencies In entire Karachi. A multi tier architecture system is connected to all institutions and agencies via Leased Lines And Dial-Up Connections. CMAS has been developed after combined surveillance and analysis with state of the art technologies Under Strict UNDP’s boundaries

Education 1996-2000 SirSyed University of Engineering and Technology,Karachi, Pakistan Bachelors of Science (Computer Engineering)

1994-1995 Delhi Science College,Karachi, Pakistan Intermediate (Pre-Engineering)

Technology

Axure Pro 5, ASP 3.0, SQL, VB Script, MS SQL 2005, Oracle 9, Macromedia Dreamweaver MX, MS Project 2007 and MS Visio 2007, Adobe Photoshop.



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