Medical Assistant Customer Service

SV

SAGRARIO VARGAS

**********@*****.*** 323-***-**** Los Angeles, CA 90001

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and

operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.

Expertise in inventory management, customer service and inner-office operations.

Skills

Bilingual-Spanish

Scheduler Appointment

• Phone triage

Ms word and excel

• Medical records

Call in prescriptions • Customer service 4 years of experience

Patient education

Recording medical histories

• Charting and filing

• Flexible schedule

Good work ethic

• Relationship building

• Active listening

• Multitasking

Planning & organizing

Reliable & trustworthy Problem resolution

Communication

• Team management

Experience

Northeast community clinic Bell City, LA Followed up with patients and confirmed appointments.

Medical Appointment Scheduler

• Updated patient information in databases and adhered to confidentiality requirements.

08/2017-Current

Instructed patients regarding how to prepare for appointments.

• Informed patients regarding needed medical tests and procedures.

Greeted patients and guests upon entering lobby areas. Coordinated appointments with customers and staff members according to

availability.

Answered phone calls and took messages for staff members.

Routed calls and correspondence to appropriate medical staff.

Filed appointment documents and organized clerical supplies.

• Assisted patients with canceling and rescheduling appointments.

Pulled patient charts for upcoming appointments.

Allergy and asthma associates Internship Student

•Worked well in team environment as well as independently. Learned tenets of professional office behavior and thoughtful collaboration.

• Shadowed staff and learned advanced work.

• Helped staff members re-stock supplies and perform other administrative

duties.

• Processed incoming and outgoing mail for office staff as directed.

Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.

• Responded quickly to questions and inquiries via phone and email.

Developed understanding of policies, procedures and processes.

Education and Training

John C. Fremont Senior High School Los Angeles, CA

High School Diploma 06/2012

CBD College Los Angeles, CA Some College (No Degree) in Medical Assistant

Languages

Spanish. English:

Professional

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