Postal Service Customer

BRANDON R. YODER

PROFILE

Efficient, well-organized and attentive management professional accustomed to handling operational and personnel needs. Offer strengths in schedule management record keeping, and cash handling. Effective in handling disputes and maintaining customer confidence. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to a company success. Considered hardworking, ethical and detailed-oriented.

EXPERIENCE

US POSTAL SERVICE OCTOBER 2001 - CURRENT

From October 2001 to September 2016 I was with the Postal Service as a city carrier. September 2016 to this current date I was promoted into management. In 2018 I received the promotion to Postmaster. As Postmaster I serve customers with fast service and swift resolution to diverse complaints. Meet workload demands by setting effective employee work schedules. Supervise a team of professionals including training new employees and monitoring team performance. I also oversee operations in 3 other facilities with a consistent record of meeting service and quality targets. I also maintain operational, personnel and customer records for the facilities. Resolve disputes between team members by addressing concerns with a positive approach and good negotiation skills. EDUCATION

LAKE LAND COLLEGE AUGUST 1991 - JUNE 1993

SKILLS

ROUTE PLANNING OFFICE ADMINISTRATION

ACTIVITY REPORTING DELIVERY SCHEDULING

STAFF TRAINING EMPLOYEE MANAGEMENT

TIME MANAGEMENT SCHEDULING

217-***-****

*********@*****.***

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34 Cardinal Dr. N

Bethany IL 61914