Data Entry Customer Service
Resume:
Austin Allen
Claims Intake Specialist
Port Allen, LA 70767
***************@*****.***
Extremely talented and sharp professional with dedicated work experience in management. Proven history of understanding the vision of a company, leveraging productivity by carrying out company goals. Highly skilled in determining clientele needs and responding appropriately. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claims Intake Specialist (Pending Adjuster's License) Legions Claims Center - Baton Rouge, LA
November 2021 to Present
Files claims for policyholders/claimants and submit them into the claims management system. Gives status updates on the claims to policyholders/claimants throughout the process. Completes data entry for claims. Makes calls to claimants, insurance agents, etc. to verify new details regarding claims. Provides excellent service to policyholders and communicates effectively with insurance agents. Keeps proper records of all policyholders. Assists claims adjusters with calculation of claims. Communicate promptly and professionally with all parties when answering questions and gathering claim information. Contact and/or interview insureds, claimants, witnesses, doctors, medical specialists and/or employers to obtain additional information to evaluate claims in a timely manner. Deliver professional communication and reporting.
Office Manager/Bookkeeper
Big Boy's Bail Bonds - Port Allen, LA
April 2014 to October 2021
• Oversee two office clerks to ensure organizational efficiency.
• Handle invoices and obtain authorization of payment.
• Maintain accounts receivable & payable documentation.
• Handle cash and deposits using proper procedure and documentation.
• Regularly audit files for delinquent accounts, court dates and ensure files are in compliance with office standard.
• Verify accounts through the reconciliation of statements and transactions.
• Coordinate and organize training material for clerks.
• Facilitate contract agreements with clients.
• Management of business operations.
Driver
TWO MEN AND A TRUCK® - Baton Rouge, LA
May 2016 to July 2016
Driver - Chauffeur's License TWO MEN AND A TRUCK® - Baton Rouge, LA May 2016 to July 2016· Delivered furniture, safes, kitchen appliances, clothes, etc. for customer from one destination to the next.
• Provided customer service while safely moving, packing and unpacking customer belongings.
• Verbal and written communication.
• Completed truck inspections and moved equipment inventory.
• Accurately completed paperwork and payment collections. Behavior Health Specialist
Restore Outreach Center - Baton Rouge, LA
February 2012 to December 2014
• Provided counseling to clients with issues such as depression, anxiety, misbehavior, anger management, and problems alike.
• Found solutions to client's issues by properly evaluating them and gaining a better understanding towards the root of their problems.
• Provided feedback and data to supervisor about the status of clients.
• Served as an ambassador for the organization at multiple events and speaking engagements on a few occasions.
• Played a role in co-marketing with similar organizations at different promotional events. Education
Bachelors of Science in Business Management in Business Management SOUTHERN UNIVERSITY AND A&M COLLEGE - Baton Rouge, LA 2011 to 2015
Skills
• FILE MANAGEMENT (Less than 1 year)
• ORGANIZATIONAL SKILLS
• RELATIONSHIP BUILDING
• TIME MANAGEMENT
• PRESENTATION SKILLS
• Accounts Receivable
• Office Management
• Accounts Payable
• Bookkeeping
• QuickBooks
• Driving
• Delivery Driver Experience
• Computer literacy
• Retail sales
• Sales
• Customer service
• Van driver
• Conflict Management
• Data Entry
• Microsoft Outlook
• Research
• Payroll
• Management
• Microsoft Office
• Human Resources
• Medical Billing
• Social media management
• Analysis skills
• Litigation
• Litigation (3 years)
• Social media management (6 years)
• Marketing
• Windows
• Data collection
• Microsoft Access
• Leadership
Certifications and Licenses
Driver's License
Chauffeur's Permit
Assessments
Call Center Customer Service — Highly Proficient
January 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Night Auditor (Hotel) — Highly Proficient
February 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Administrative Support — Expert
April 2020
Using basic scheduling and organizational skills in an office setting. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
• Experienced in client management, file management, and time management.
• Great leadership and decision-making skills.
• Possess exceptional problem-solving skills.
• Experienced in conflict resolution.
• Problem assessment
• Microsoft Office Proficient
• Scheduling
• Strong Organizational Skills
• Relationship Building & Retention
• Great Negotiation Skills
• Great Presentation Skills
• Excellent oral and written communication skills
Contact this candidate