Director Nursing Executive Assistant

MICHELLE C. SEABORN

Alpharetta, GA [770-***-****] [*********@*****.***]

A results-driven and focused professional in search of a remote, work from home position that allows for the application of accounting, organizational, planning, recordkeeping, problem-solving and secretarial skills to support, manage data and achieve corporate goals. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Professional Experience

Insignia Senior Living Alpharetta, Georgia

Business Office and Marketing Manager July 2018 - Present

●Draft correspondence and donor communications with high accuracy, boosting relationships

●Maintain accurate records of pricing, sales, and activity reports with attention to detail, heightening sales insights

●Manage employee payroll, hiring, termination, and training by employing strong organizational and planning skills in a fast-paced environment, increasing productivity by 85%

●Up-sell vendor partnerships by leveraging rapport with key retail account leadership, resulting in $20000 in additional annual revenue for the company

●Automate office operations using custom automation rules and workflows for repetitive computer tasks, enhancing payment scheduling, record tracking, and data communications

●Control office budget worth $12,000 by utilizing exceptional budgeting prowess to handle inventory, postage, and vendor services

●Uphold company accounting records by entering accounts payable, accounts receivable, invoices, and expense reimbursements, improving performance by 45%

●Monitor office inventory using ability to multi-task and prioritize work, maintaining supply levels at 95%

Sunshine Retirement Living Dunwoody, Georgia

Business Office Director June 2013 - July 2018

●Oversaw client correspondence, record tracking, and data communications in database and case management software, improving accuracy in evaluating reports

●Offered outstanding customer service by coordinating with customers to address inquiries, boosting customer satisfaction

●Supervised 12 full-time employees and 18 subcontractors employing outstanding organizational skills to dispense responsibilities as Corporate Office Manager, achieving 100% of company goals

●Handled work requests, new orders, and pricing changes on time while coordinating logistics to verify delivery dates

●Maintained professional demeanor by answering phone calls and greeting visitors at the front desk in a polite and friendly manner, achieving service rating of 5 out of 5 from 150+ clients

Speer and Associates Roswell, Georgia

Business Office Manager April 2010 - June 2013

●Created schedules for 55 employees using Email Scheduler and Boomerang, ensuring that no more than 5 employees were working at the same time

●Maintained track system with $5+ million, ensuring all billing and finances were complete and accurate

●Tracked billing and finances with extensive research, minimizing losses by 95%

●Monitored office supplies by cooperating with supply chain department and vendors for inventory management to ensure adequate quantities of each product on hand, meeting 98% of demand

●Organized allocation of resources and calendars in a timely and effective manner, providing 100% of insight into the project team's progress

Core Competencies

Organization, Customer Relations, Problem-solving, Verbal/Written Communication, Office Management, Budgeting, Leadership, Customer Service, Interpersonal, Time Management

Technical Skills

Microsoft Office Suite, Windows, QuickBooks, Customer Relationship Management (CRM), YGL, Google Docs, MoveN, Yardi, Kronos, iOS, Sherpa, Salesforce

Education/Certifications

Bachelor of Science in Business Administration and Marketing, Troy University

Military Service

Navy Executive Assistant to Director Nursing Services

United States Navy Executive Assistant to Director Nursing Services

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