Adia E. Lawrence

Garner, NC 919-***-**** adsrwz@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

Years of experience providing customer support within fast paced and highly pressured call centers and the retail industry.

Proven team player with the ability to leverage internal and external relationships fostering a collaborative environment.

Retail management experience that compliments customer service experiences.

Education

Master of Business Administration 2020 - 2021 university of phoenix

Bachelor of science in management with a small business management & entrepreneurship / business management & entrepreneurship certificate undergraduate 2016 - 2020 University of Phoenix

Business Management / human resource management 2014 - 2016 Guilford Technical Community College

Experience

Sr. Program Specialist College Foundation Inc. October 2017 - Present

●Process Applications to determine an In-State Status for Tuition Purposes.

●Back-Up Inbound Call Taking for the Call Center

●Train New Hires for the Department

Recruiter Indemand Services July 2017 - October 2017

●Recruited Potential Candidates for Walmart & Ikea

●Recruited in All Time Zones

●Handled 50 to 75 Calls a Day

Office assistant, home aide Melody home healthcare October 2016 - July 2017

●Recruitment & Onboarding of Potential Home Aides

●In Home Aide Responsibilities Requested by Clients

customer service sales bank of America March 2009 to January 2014

●Handled Account Inquiries Ranging from 60 to 100 Accounts Daily

●Averaged 80 Inbound Calls per day & Placed Outbound Calls for Customer Follow-Ups

●Continually Achieved 90%+ Quality Assurance Scores while Adhering Federal, State, Local and Company Guidelines

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Collections Rep citi group February 2007 to November 2008

●Accurately Documented, Researched & Analyzed Customer Issues by Reviewing Trends & Solutions

●Collected Past Due Accounts while Providing Customers with Programs to bring Accounts Which Included Payment Arrangements

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