Customer Service Answering

MAUREEN KOSCINSKI

*** ***** ***, ******, ****** *4035, US • 440-***-**** • **************@*****.*** High School - 1996

Brookside High School - Sheffield Lake, OH

Home Health Aide - March, 2021 to Present

Home Instead - North Ridgeville, OH

Helped clients with laundry, meal preparation, and other duties. Kept track of medications for patients with a variety of ailments, such as [Type] and [Type], and kept an eye out for side effects. Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation.

Kept track of my clients' progress and reported any necessary changes. Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies. Cashier - July, 2019 to March, 2021

Discount Fashion Warehouse Elyria - Elyria, OH

Credit cards, checks, gift cards, and coupons were all processed by me. Educated customers about [Type] promotions to increase sales. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Collections Agent - February, 2016 to June, 2019

UCFS - United Consumer Financial Services - Westlake, OH Followed fair debt practices and regulatory guidelines when it came to managing the collections process. Adjusted prices based on pre-set schedules, supply management department costs, and other factors on a regular basis. Worked with account holders to come up with repayment plans and reduce collections receivables. Answering Service Operator - June, 2004 to September, 2007 All service telecommunications - Elyria, Ohio

Communicated with doctors' offices directly over the phone, fax, and email. Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs. Put callers in touch with the appropriate professional, department, or company. Professional Summary

Skills

Education

Work History

Cashier - June, 2002 to December, 2003

Speedway - Sheffield, OH

Credit cards, checks, gift cards, and coupons were all processed by me. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Kept well-stocked cashier lanes and store shelves to promote strong sales. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Increased sales and customer satisfaction by keeping checkout areas clean and organized. Manager - February, 2000 to February, 2002

Broadway video - Sheffield, OH

Oversaw a team of [Number] direct reports who were responsible for over [Number] employees. Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace. Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Was in charge of hiring and training new employees, as well as creating employee schedules. Am responsible for hiring and supervising employees in all available positions. Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement. Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits. Oversaw the weekly project schedule as well as the anticipated timelines for milestones and completion dates. New accounts clerk - December, 1996 to February, 2000 SG cowen securities - Cleveland, OH

Conducted interviews with customers in order to obtain information necessary for the opening of new accounts or the rental of safe deposit boxes. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.

Entered customer information into the system, including contact information and payment information, while adhering to all corporate confidentiality procedures.

Had an excellent attendance record and was always on time for work. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

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