Call Center Account Executive
Resume:
Humberto Cuevas
***************@*****.***
Qualifications Summary
Result driven professional with over 30 years in wholesale and retail loan origination. Vast industry knowledge, creative conflict resolution, resulting in optimal productivity. Focused leadership, with the ability to exceed company goals, while developing and maintaining customer trust.
Areas of Expertise
Fluent in SpanishLoan OriginationSales/Marketing
NegotiationLoan ModificationsDebt/Student Loans
CommunicationCredit & CollectionsCustomer Relations Business Development
Experience
Account Executive
Athas Capital Group Inc–Los Angeles,CA 2020 -Present
● Worked in the call center: 300-500 calls a day
● Took applications
● Inbound and outbound calls
● Qualified customers
● Ran credit
● Explained different options to qualify them
● Submitted to the underwriters for approval
● #7 top performer out of 500 agents
Account Executive
GreenBox Loans Inc-Los Angeles,CA 2019 - 2020
● Worked in the call center: 300-400 calls a day
● Answered incoming calls pertaining to customer questions on different types of loans
● Explained options to customers
● Qualified customers to see if the services could benefit them
● Explained credit situation: whether or not they qualified and why
● Submitted to underwriters
Always asked for a referral after every closed deal Account Executive2012 - 2019
Platinum Law Group – Beverly Hills, CA
● Performed duties such as answering inbound and outbound phone calls
● Took applications to qualify for loan modifications
● Negotiated the original terms of the mortgage to generate a new agreement and lower the interest rates of mortgage and lowering the equity when the market changes
● Debt settlements
● Negotiated the interest rates of credit cards for better rates
● #2 top performer
Senior Loan Officer2005 - 2012
Del Financial Inc.
● Analyzed applicants by reviewing their property evaluations
● Qualified applicants for loans
● Received copies of financial statements of applicants and credit history to analyze and qualify them to submit to the loan processors
● #1 out of 100 employees
● Closed 20-30 or more loans per month
Account Executive1997 - 2005
Countrywide
● Worked in the call center: 300-400 calls a day
● Answered incoming calls pertaining to customer questions on different types of loans
● Explained options to customers
● Qualified customers to see if the services could benefit them
● Explained credit situation: whether or not they qualified and why
● Submitted to underwriters
● Always asked for a referral after every closed deal Account Executive1991 - 1997
Washington Mutual
● Worked in the call center
● Took applications
● Inbound and outbound calls
● Qualified customers
● Ran credit
● Explained different options to qualify them
● Submitted to the underwriters for approval
● #3 top performer out of 500 agents
Computer Skills:
Catalyst Point Win Forms Outlook MS Office Internet Explorer CRM Excel Word Eams
Contact this candidate