Customer Care Service
Resume:
Cristian B. Nuñez
Long Beach Ca 90802
Cell: 562-***-**** E-mail: ***************@*****.***
ACHIEVEMENT HIGHLIGHTS
Member of Achieving Competitive Excellence (ACE). ACE is a standard operating system for improving and sustaining quality and productivity throughout all of Schlosser Forge, continuing to focus on customer’s needs.
Team member of Lean Kaizen Event, which accomplished goals of improving communication between two plants, improved material handling, improved organization to increase production throughput in addition to increasing accuracy of raw material cuts.
Completed BS in Business Administration while working full-time.
PROFESSIONAL EXPERIENCE
Textile Products Inc.
03/2020 - Present Production Planner
Daily combing and updating of current productions schedules. Updating reports to reflect accurate attainment of current machined and supplying each work center with work order. Supplying information of On Time In Full delivery to Operations and Customer Care Team. Examining material shortages and fulling demand while using minimal scrap and utilizing machine strengths.
Works with Operations, Engineering, Maintenance, and Purchasing to optimize production schedules. Analyzes current orders to identify similar and identical parts to maximize equipment utilization and reduce changeover time.
Involved in Continuous Improvement Teams to help maximize capacity when scheduling for machines.
May be responsible to work on other projects as assigned.
Works alongside Purchasing to gather information on raw material ship dates, revised delivery dates, and lead time of material. Informing Receiving, Operations, and Customer Care Team on raw material date.
Maintaining the Production/Planning Gantt Chart,
ECDs
Due Dates
Ship Dates
Job Numbers
Winding Scheduling
Avcorp Composite Fabrication
07/2019- 03/2020 Production Planner
Responsible for analysis & planning, organizing and controlling the flow of production hardware to support scheduling of orders, materials and services in support of established and scheduled customer commitments.
Works closely with manufacturing, purchasing, engineering, quality, production control and inventory control staff to identify and eliminate constraints.
Generate and respond to the various SAP ERP/MRP functionalities in support of operations
Generate Job Orders and release to Production Line.
Maintain periodic production schedules for all associated product families
Execute ERP messaging tools to coordinate efforts needed to support operational needs
Assist in daily production schedules and projects, lead in Planning daily meetings.
Arconic
03/05 – 06/2019 Production Control Planner
Plan, prepare and distribute production schedules for the manufacturing of seamless forge rings.
Plan series of operations and procedures for the forging of feature parts and assemblies.
Identify root cause(s) and implement Corrective and Preventive Actions to control, reduce and
eliminate manufacturing and assembly process defects generated from scrap, nonconforming
material, and operator errors.
Apply Manufacturing Bill of Materials (MBOM) and MRP for planning work jobs.
Confer with department supervisors to assess progress and discuss needed changes.
Produce Production Schedules, implement and obtain feedback for evaluation and improvements.
Make necessary schedule changes due to changes in production orders, scrap replacements.
Examine documents, raw materials, blueprints and monitor work processes to assess
completeness, accuracy, and conformance to standards and specifications.
Status reports compilation of production progress, materials inventories, materials used, etc.
Requisition and maintain inventories of materials and supplies necessary to meet demands.
Perform work in accordance with applicable policies, procedures, and work instructions.
Arconic
02/01 – 03/05 Saw Lead Man / Supervisor
Supervised, trained, delegated assignments, counseled, coached and conducted performance evaluations for six saw operators for the first and second shifts.
Supervised all Lead Persons directly and other department members indirectly through the Lead Persons on various shifts as assigned by the Supervisor.
Portrayed company in a positive manner, i.e., capabilities, systems, equipment, co-workers, management, etc. at all times.
Oversaw 2 shifts of six-man crew in cutting metal at target weight and grinding metal parts with quality to get defects out of forgings including swing shift, together with Forge Metals.
Communicated with all other departments for continuous production flow on parts, including various company needs and employee needs.
Maintained and followed ISO 9001:2000 Quality System Procedures.
Performed and conducted internal and external ISO 9001:2000 Quality System Audits.
Provided technical support to internal and external customers with quality issues of the products.
Supported internal and external customers by resolving quality issues and implementing Corrective and Preventive actions.
Provided customer service for field quality issues and product specification requests from customers on combination of raw material, customer material, try-out jobs and other residential control products.
Maintain a clean and safe working environment along with proper maintenance of all equipment for daily production needs.
Arconic
03/98 – 02/01 Saw Operator
Responsible for all facets of the receiving and cutting of raw material.
Received raw material.
Inventoried raw material and cutting blades.
Member of Safety Committee.
Ensured safe work practices required by Schlosser Forge and Cal Osha as well as environmental compliances required by EPA.
Performed 5S and daily audits.
EDUCATION
Bachelor of Science in Business Administration November 2007
University of Phoenix, Ontario
APICS – CPIM Pending Completion
CERTIFICATES/TRAINING
Forklift Certified thru Cal Osha
Certificate in Microsoft Programs
Lean Six Sigma Training and Application
COMPUTER SOFTWARE
Operating Systems
Windows 98/2000
Windows NT/XP
Epicor-Vantage ERP/MRP
Vision / BAAN / Flexnet
Computer Programs
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
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