Office Assistant Service Representative

D'Andrea Burnett

Albany, New York

518-***-**** ****************@*****.***

Summary of Skills:

Experienced Healthcare Professional with close to 10 years’ experience in the Health Care Industry. Organized and highly motivated to use my medical office skills and previous schooling to continue on my healthcare professional path and work in medical office settings, where I can continue to grow while bringing success to your team. Personable, reliable and consistently a master of delivering excellent customer service skills while excelling in effective human interactions. Works well as part of team or self-directed, helping people any way I can. Competencies:

Multi-tasking

Medical Terminology

Medical Office Management

Healthcare Industry Experience:

HIPAA Regulations Healthcare

Ethics

Medical Insurance: ICD-9

coding/billing

Microsoft Office: Word, Excel

Lead of Scheduling/Phone Operations/Front End( New York Oncology Hematology) 2016 - 2020

• Schedule patient's chemo appointments in a timely manner.

• Monitored schedulers making sure no errors were made; kept track of attendance, etc. • Assisted families with outside referrals such as physical therapy, surgeries, and palliative care. Customer Service Representative, HealthHelp, East Greenbush, NY 2014 - 2015 • Handled approximately 65 calls each day from healthcare providers

• Used RadConsult system to check for coverage of requested tests and procedures • Generated authorizations for patients to receive care.

• Collaborated w/Humana, Presbyterian, CareSource, Medicaid, & Assurant policy information daily. Home Health Aide, Any-Time Home Care, Albany, NY 2013 -2014 • Cared for patients in their home, assisting them with cooking, cleaning, bathing. • Accompanied patients to doctor appointments, as well as assisting them with grocery shopping. • Performed errands for clients when needed. Personal Care Aide, Belvedere Health Services, Albany, NY 2011 - 2014 • Attended (TBI) Programs with patients, Known as Traumatic Brain Injury.

• Aided patients perform tasks at home and outside. Helped to plan out their plans for the day. • Attended patient’s doctor’s appointments, assisted with medication & independent living skills. Other Experience

Receptionist, Thomas O'Brien Elementary School, Albany, NY 2008 – 2010 • Lunch aide/ bus coordinator/ front desk

• Made sure kids were safe and sitting properly in the seats for lunch, took kids outside etc, • Assisted with groups to assist them getting on the bus, gave out late passes, Education and Training

• Medical Office Assistant Certificate Mildred Elley, Albany, NY 2015 Courses include: Medical Terminology Anatomy/Physiology I & II Medical Insurance

Medical Law and Ethics

Spreadsheet and Database

Applications Document Processing

• HHA/PCA Certification Program, All-Metro Healthcare, Albany, NY 2011 Prior recent jobs :

(Scheduler)

Sunnyview Rehabilitation Center, 1270 Belmont Ave Schenectady Ny 2021 - 2021 Duties - Answering phones, greeting patients, scheduling appointments, collecting copayments, etc.

Current Jobs :

( Teacher Assistant)

JCC Of Schenectady, 2565 Balltown Rd Schenectady Ny 2021- Current Duties - oversee toddlers from age 1 to 2, transition toddlers to early education, play with children outside, prepare and pass out lunches, monitor kids with nap time, etc.

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