GC

Gregory Cole

Professional Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Work History

HEI Merrit Hospitality - Banquet Bartender Sever and Trainer Philadelphia, PA

03/2006 - 07/2018

Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele

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Prepared for events by setting up bar, stocking supplies and arranging tables

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Prepared wide variety of mixed drinks by applying extensive cocktail knowledge

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● Set up glassware, liquor and other necessary supplies for special events Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using

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Stayed up-to-date on state laws regarding alcoholic beverage services and maintained TIP TRAINING% compliance for inspections

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Closed out cash register with 100% accuracy and prepared cashier report

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Recommended appropriate wines for individual tastes and food selections

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● Checked ID cards and verified bar guests were of legal age Responded to guest questions and requests with friendly and knowledgeable service

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Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies

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Created attractive bar displays by strategically arranging bottles and glasses

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Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls

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adsrrz@r.postjobfree.com

267-***-****

Rehoboth Beach, DE 19971

Skills

● Verbal and writing communication

● Dietary planning

● Group and individual instruction

● Employee training

● Public speaking

Education

04/2021

Temple University

Philadelphia, PA

Associate of Arts: Liberal Arts And

General Studies

Starwood Hotels & Resorts Worldwide LLC - Bartender/server/trainer Philadelphia, PA

01/2000 - 03/2006

Ritz-Carlton Hotel Philadelphia - Banquet Supervisor/Captain

/Bartender

Philadelphia, PA, PA

10/1990 - 01/2000

Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings

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Kept alcoholic beverages well-stocked and organized to meet expected demands

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Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies

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Upsold menu items to customers, driving up per sale revenues and maximizing profits

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Maintained secure cash drawers, promptly resolving discrepancies for accuracy

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Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers

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Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls

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Assisted servers with specialty drinks orders by preparing on-demand items without delay

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Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean

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Developed new signature cocktails to support bar marketing brand and increase profits

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Received over [Number] beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders

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Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus

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Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

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Directed activities of team of skilled kitchen workers preparing and serving meals

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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction

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Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements

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● Supervised and mentored kitchen and serving staff Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences

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Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions

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Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

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Mr. Bill Phiffer - Patterson-Schwartz Real Estate

Rehoboth Beach, DE

02/2019 - 03/2021

Mrs. Sharon Palmer/Ms. Delores Desmond Broker - Rental Sales Agent and Property Maintenance

Rehoboth Beach, DE

05/2021 - 07/2022

Managed event contracts, including estimates, event profiles and post-event summaries

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● Checked guests' identification before serving alcoholic beverages Handled doing voluntary front desk 50 calls per day to address customer inquiries and concerns.

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Actively listened to customers' requests, confirming full understanding before addressing concerns.

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Developed and maintained courteous and effective working relationships.

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Worked with customers to understand needs and provide excellent service.

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Learned new skills and applied to daily tasks to improve efficiency and productivity.

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Maintained excellent attendance record, consistently arriving to work on time.

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Resolved customer disputes to maintain positive relationships and increase customer base.

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● Placed sales calls and handled sales for incoming customer calls. Complied with governmental and other regulatory agencies by following policies and documenting transactions.

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Promoted properties to target audiences to enhance revenue generation.

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Coordinated appointments to show tenants and buyers prospective homes.

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● Drafted contracts for Vacation Rentals

Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

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