Personal Assistant Data Entry
Resume:
Rhona Els
I am a very dedicated and skilled business professional with versatile administrative skills developed through experience as a Receptionist, Debtors Manager, Office Administrator, Secretary and Warranty Clerk. I am highly focused and result- orientated in supporting complex, deadline- driven operations and are able to identify goals and priorities and resolve issues.
Experience
January 1995 – April 2016
C.A.T. Motors, Cradock
Receptionist & Cashier
Debtors Management
Payroll Administrator (wages)
Vehicle Administrator & Retail incentive and Fleet Claims Clerk
Personal Assistant
Key Responsibilities:
Reception:
* Answering incoming calls and re-routing them to relevant parties
* Meeting and greeting customers
* General administration duties, photo copying, filing,
* Receipt reconciliation and banking
* Capturing and balancing receipts on Pastel Accounting
* Creating customer invoices, receipts, GRN and credit notes
* Processing supplier invoices, journals and monthly statements.
* Typing quotations for workshop, spares and sales departments.
* Petty Cash
Debtors Management:
* Creating Invoices, Printing and sending monthly statements
* Posting receipts, credits and journals
* Maintain customer details and account records on Pastel System
* Review overdue accounts
* Co-ordinate with customers and resolve problems and queries
* Manage outstanding sales balances and review credit limits
* Establish credit worthiness of client
* Arranging terms and conditions for arrear accounts
* Ensuring payments are made on time
* Updating customer records
* Identify accounts that will require special attention or investigation
* Write detailed reports
* Printing of monthly debtor age analysis
* Stop the supply of goods or services to overdue accounts
* Compile monthly reconciliations
* Correspond with customers to negotiate clearance of arrears
* Follow up on final requests for payment after suspension of services
Payroll Administrator:
* Accurately process the weekly wages using Pastel Payroll
* Upload annual leave, bonuses and commission
* Verify data entry of new hires, terminations and various status changes
* Set up garnishments and child support orders
* Calculating overtime and standby allowances
* Staff record administration including holiday and sickness tracking
Retail- & Fleet Claims Clerk:
* Handle claims on GM Global Connect Warranty system to claim Retail & Sales Incentives.
* Ensuring all applicable documents attached to all claims
* Reconcile payouts with claims submitted
Vehicle Administrator:
* Process incoming units with GRN and invoicing to bring into stock
* Invoicing dealers and handling inter dealer transfers
* Retail Sales reporting
* Transfer dealer demo’s onto floor plan
* Manage payment of all units on floor plan
* Stock taking of used and new vehicles
Personal Assistant:
* Assist Dealer Principal and sales manager with scheduling of meetings, correspondence and note-taking.
* Taking messages, scheduling meetings, emailing documents and typing of documents and quotations.
1 August 2016 – 31 August 2019
Kouga Ford and Hyundai, Humansdorp
Warranty Administrator (Ford & Hyundai)
Key Responsibilities:
* Create repair order, costing of repair order, invoicing and credits
* Review warranty repair orders for proper completion, accuracy and legibility according to applicable policies and procedures
* Ensure diagnostic data or forms and photo’s accompany all claims
* Determine labor operation codes
* Determine first submission or Prior approval claims
* Ordering of part needed to complete the repair
* Obtain accurate customer and vehicle data
* Document and track claims through to completion
* Ensure claim accuracy and assistance to warranty agreements and company policy
* Process warranty claims on a timely basis
* Assist with customer bookings (service and warranty)
* Maintain a record of all claims submitted, returned/rejected, or paid and their current status
* Resubmit rejected claims promptly for authorization
* Follow up on payment of outstanding claims
* Track warranty parts by tagging with repair order number and date of repair
* Arrange parts to be shipped to the factory or to be scrapped
* File and maintain all service records as required by warrantor
* Keep informed of all factory recalls and bulletins
* Handle all body shop warranty claims and PDI claims
* Assist with clerical needs as directed by the workshop manager
* Submitting GCR’s
01 September 2019 – Current
MSX International
Warranty Specialist
Working on Kouga Ford premises – continuing tasks as per above.
Continue doing Hyundai warranty claims.
Education
Midlands Commercial High School, Cradock
1985 – 1988 Grade 10
Subjects:
Afrikaans HG
English SG
Typing HG
Business Economics
Economics
Accounting
Other Achievements:
Alison Diploma : Human Resources – 24 April 2019
Alison Certificate : Strategic Management Implementing and evaluating strategy – 2019
Alison Certificate: Introduction to Quality Management – Revised 2018
Alison Certificate: Managing Groups and Employee Interaction
Customer Service Training
Alison Certificate : HRM – Discipline in Organizations
FMCSA3648W - One Warranty Solution : Part Return
FSTNTF12FC – New to Ford
FSTWKA12FC – Workshop Administration
F101002003 – Automotive Shop Safety
NTW3325APA – Communicating Effectively with Service customers
F101005003 – Vehicle Inspection and Maintenance
NTW6140AP – Auto Basics
10M01W1 – General Maintenance
F101001003 – Introduction to Automotive Industry
30G10W0 – Wind noise and water leaks
30G14W1 – On-line Publication Navigation
NTWP375SA1 – 2021 Ford Ranger SA eLearning
T103121101 – FordPass Safety Procedures
NTW6721IMG – Warranty Roles & Responsibilities
FMCSA3645W – ONE Warranty Solution : Introduction
FMCSA3646W – ONE Warranty Solution : Claim Entry and Processing
FMCSA3647W – Prior Approval
NTW6718IMG – Repair Order Warranty Essentials OWS
NTW6713APO – Warranty Administrator Fundamentals
NTW6722SAO – Warranty Information
NTW6720SA0 – Warranty Basics
F101003003 – Automotive Tools and Equipment
F101006003 – Technician Resources
NTWFOBRAPO – The Ford Brand Micro Learning Series
30S05W1 – Introduction to Noise, Vibration and Harshness
NTW6140AP1 – Advance Auto Technology
NTW6835AP1 – Become Better at Communication: Being Friendly
NTW6836AP1 – Become Better at Communication: Being Respectful
NTW6837AP1 – Become Better at Communication: Meeting Commitments
NTW6834AP1 – Become Better at Communication: New Paradigm of Guest Interaction
NTWU375SA1 – 2021 Ford Everest eLearning
F401102103 – FDRS Scan Tool
32S02W1 - Automotive Measuring Tools
30G11W1 – IDS, DTC’s, PID’s, and DMM
Castrol Oil Essentials Program
34S16W0 – Understanding Electronics
NTW6726SAF – WARPEC/ Warranty Parts Return
NTW6727SAF – Related Information-Warranty Operation
S704U01101 – 2022.50 U704 EVEREST
S703P01102 – 2022.50 P703 RANGER
Hyundai 2020(e)Covid 19 Module 1 General
Hyundai 2020(e)Covid 19 Module 2 Protocol
Hyundai 2020(e)Covid 19 Module 3 PPE Care
Hyundai 2020(e)Covid 19 Module 4 Showroom Guidelines
Hyundai 2020(e)Covid 19 Module 5 Aftersales – Specific
Hyundai 2020(e)Covid 19 Module 6 Actions – Suspected Infection
Hyundai 2020(e) Aftersales Warranty Online Module 1-8
Hyundai 2021 Right to Repair Automotive Aftermarket Competition Guidelines
References
Mr. J.J. Duvenhage
Sales Manager
C.A.T. Motors
Cellphone : 082-***-****
Mr. J. van Dyk
Parts Manager
C.A.T. Motors
Cellphone : 072-***-****
Mr. Stephen Muller
Service Manager
Kouga Ford
Cellphone : 060-****-***
Aston Bay
Jeffreys Bay
6332
********@*****.***
Driver’s License : EB
Notice Period : 1 month
Contact this candidate