Rhona Els

I am a very dedicated and skilled business professional with versatile administrative skills developed through experience as a Receptionist, Debtors Manager, Office Administrator, Secretary and Warranty Clerk. I am highly focused and result- orientated in supporting complex, deadline- driven operations and are able to identify goals and priorities and resolve issues.

Experience

January 1995 – April 2016

C.A.T. Motors, Cradock

Receptionist & Cashier

Debtors Management

Payroll Administrator (wages)

Vehicle Administrator & Retail incentive and Fleet Claims Clerk

Personal Assistant

Key Responsibilities:

Reception:

* Answering incoming calls and re-routing them to relevant parties

* Meeting and greeting customers

* General administration duties, photo copying, filing,

* Receipt reconciliation and banking

* Capturing and balancing receipts on Pastel Accounting

* Creating customer invoices, receipts, GRN and credit notes

* Processing supplier invoices, journals and monthly statements.

* Typing quotations for workshop, spares and sales departments.

* Petty Cash

Debtors Management:

* Creating Invoices, Printing and sending monthly statements

* Posting receipts, credits and journals

* Maintain customer details and account records on Pastel System

* Review overdue accounts

* Co-ordinate with customers and resolve problems and queries

* Manage outstanding sales balances and review credit limits

* Establish credit worthiness of client

* Arranging terms and conditions for arrear accounts

* Ensuring payments are made on time

* Updating customer records

* Identify accounts that will require special attention or investigation

* Write detailed reports

* Printing of monthly debtor age analysis

* Stop the supply of goods or services to overdue accounts

* Compile monthly reconciliations

* Correspond with customers to negotiate clearance of arrears

* Follow up on final requests for payment after suspension of services

Payroll Administrator:

* Accurately process the weekly wages using Pastel Payroll

* Upload annual leave, bonuses and commission

* Verify data entry of new hires, terminations and various status changes

* Set up garnishments and child support orders

* Calculating overtime and standby allowances

* Staff record administration including holiday and sickness tracking

Retail- & Fleet Claims Clerk:

* Handle claims on GM Global Connect Warranty system to claim Retail & Sales Incentives.

* Ensuring all applicable documents attached to all claims

* Reconcile payouts with claims submitted

Vehicle Administrator:

* Process incoming units with GRN and invoicing to bring into stock

* Invoicing dealers and handling inter dealer transfers

* Retail Sales reporting

* Transfer dealer demo’s onto floor plan

* Manage payment of all units on floor plan

* Stock taking of used and new vehicles

Personal Assistant:

* Assist Dealer Principal and sales manager with scheduling of meetings, correspondence and note-taking.

* Taking messages, scheduling meetings, emailing documents and typing of documents and quotations.

1 August 2016 – 31 August 2019

Kouga Ford and Hyundai, Humansdorp

Warranty Administrator (Ford & Hyundai)

Key Responsibilities:

* Create repair order, costing of repair order, invoicing and credits

* Review warranty repair orders for proper completion, accuracy and legibility according to applicable policies and procedures

* Ensure diagnostic data or forms and photo’s accompany all claims

* Determine labor operation codes

* Determine first submission or Prior approval claims

* Ordering of part needed to complete the repair

* Obtain accurate customer and vehicle data

* Document and track claims through to completion

* Ensure claim accuracy and assistance to warranty agreements and company policy

* Process warranty claims on a timely basis

* Assist with customer bookings (service and warranty)

* Maintain a record of all claims submitted, returned/rejected, or paid and their current status

* Resubmit rejected claims promptly for authorization

* Follow up on payment of outstanding claims

* Track warranty parts by tagging with repair order number and date of repair

* Arrange parts to be shipped to the factory or to be scrapped

* File and maintain all service records as required by warrantor

* Keep informed of all factory recalls and bulletins

* Handle all body shop warranty claims and PDI claims

* Assist with clerical needs as directed by the workshop manager

* Submitting GCR’s

01 September 2019 – Current

MSX International

Warranty Specialist

Working on Kouga Ford premises – continuing tasks as per above.

Continue doing Hyundai warranty claims.

Education

Midlands Commercial High School, Cradock

1985 – 1988 Grade 10

Subjects:

Afrikaans HG

English SG

Typing HG

Business Economics

Economics

Accounting

Other Achievements:

Alison Diploma : Human Resources – 24 April 2019

Alison Certificate : Strategic Management Implementing and evaluating strategy – 2019

Alison Certificate: Introduction to Quality Management – Revised 2018

Alison Certificate: Managing Groups and Employee Interaction

Customer Service Training

Alison Certificate : HRM – Discipline in Organizations

FMCSA3648W - One Warranty Solution : Part Return

FSTNTF12FC – New to Ford

FSTWKA12FC – Workshop Administration

F101002003 – Automotive Shop Safety

NTW3325APA – Communicating Effectively with Service customers

F101005003 – Vehicle Inspection and Maintenance

NTW6140AP – Auto Basics

10M01W1 – General Maintenance

F101001003 – Introduction to Automotive Industry

30G10W0 – Wind noise and water leaks

30G14W1 – On-line Publication Navigation

NTWP375SA1 – 2021 Ford Ranger SA eLearning

T103121101 – FordPass Safety Procedures

NTW6721IMG – Warranty Roles & Responsibilities

FMCSA3645W – ONE Warranty Solution : Introduction

FMCSA3646W – ONE Warranty Solution : Claim Entry and Processing

FMCSA3647W – Prior Approval

NTW6718IMG – Repair Order Warranty Essentials OWS

NTW6713APO – Warranty Administrator Fundamentals

NTW6722SAO – Warranty Information

NTW6720SA0 – Warranty Basics

F101003003 – Automotive Tools and Equipment

F101006003 – Technician Resources

NTWFOBRAPO – The Ford Brand Micro Learning Series

30S05W1 – Introduction to Noise, Vibration and Harshness

NTW6140AP1 – Advance Auto Technology

NTW6835AP1 – Become Better at Communication: Being Friendly

NTW6836AP1 – Become Better at Communication: Being Respectful

NTW6837AP1 – Become Better at Communication: Meeting Commitments

NTW6834AP1 – Become Better at Communication: New Paradigm of Guest Interaction

NTWU375SA1 – 2021 Ford Everest eLearning

F401102103 – FDRS Scan Tool

32S02W1 - Automotive Measuring Tools

30G11W1 – IDS, DTC’s, PID’s, and DMM

Castrol Oil Essentials Program

34S16W0 – Understanding Electronics

NTW6726SAF – WARPEC/ Warranty Parts Return

NTW6727SAF – Related Information-Warranty Operation

S704U01101 – 2022.50 U704 EVEREST

S703P01102 – 2022.50 P703 RANGER

Hyundai 2020(e)Covid 19 Module 1 General

Hyundai 2020(e)Covid 19 Module 2 Protocol

Hyundai 2020(e)Covid 19 Module 3 PPE Care

Hyundai 2020(e)Covid 19 Module 4 Showroom Guidelines

Hyundai 2020(e)Covid 19 Module 5 Aftersales – Specific

Hyundai 2020(e)Covid 19 Module 6 Actions – Suspected Infection

Hyundai 2020(e) Aftersales Warranty Online Module 1-8

Hyundai 2021 Right to Repair Automotive Aftermarket Competition Guidelines

References

Mr. J.J. Duvenhage

Sales Manager

C.A.T. Motors

Cellphone : 082-***-****

Mr. J. van Dyk

Parts Manager

C.A.T. Motors

Cellphone : 072-***-****

Mr. Stephen Muller

Service Manager

Kouga Ford

Cellphone : 060-****-***

Aston Bay

Jeffreys Bay

6332

083-***-****

adsrrr@r.postjobfree.com

Driver’s License : EB

Notice Period : 1 month

Contact this candidate