Signal support manager

BK Beunka Knight

Killeen, TX ***** 254-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization. Dedicated teacher, trainer and signal support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactively seeking to maintain full-time position that offers support, froth along with other professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Battlefield Signal Support

Systems

Strong Interpersonal

Communication

Manual Updating

Installation Oversight

Signal Training

Stress Tolerance

Operation Monitoring

Information Services

Maintaining Quality Assurance

Standards

Reading Comprehension

HAZMAT Knowledge

Complex Problem-Solving

Data Reports

Web Applications

Active Listening

Office Operations

WORK HISTORY SIGNAL SUPPORT SYSTEMS SPECIALIST 09/2013 to 12/2022 US Army Fort Hood, TX

Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.

Supervised and assisted with battlefield signal support systems and terminal devices.

Tracked and detected network service disruptions using computer systems, scopes and meters.

Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.

Maintained tactical and garrison networking equipment servicing to support one star command team connectivity.

Tested signal-level equipment for operational performance within prescribed tolerances.

Integrated new devices into managed networks while maintaining assigned security protocols and protections.

Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems. Utilized technical equipment to monitor network status in operational environments.

Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills. Delivered professional persona and attitude when dealing with unhappy or irate individuals.

Complied by with safety procedures and regulations; completed composite risk management courses, HAZMAT familiarization and transportation safety courses.

Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments. HOSTESS 01/2011 to 09/2013

Cracker Barrell Old Country Store Hattiesburg, MS Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Answered customer questions about hours, seating and menu information. Assigned patrons to tables suitable for needs and restaurant section rotation.

Supported servers, food runners and bussers with keeping dining area ready for every guest.

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Documented reservations and communicated changes to guests. Collaborated with kitchen to inform customers of wait times and answer questions about food.

Watched dining area staff to evaluate server loads and calculate accurate wait times.

Prepared dining room for special upcoming functions by decorating and generating special group menus.

Planned and executed 63 largeguest parties by organizing menus, spaces and special requests.

Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.

Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.

Conducted dining room and server checks to assess readiness for expected customer loads.

Kept detailed payment records throughout shift to complete cash and card payments.

Monitored dining room and guest flow to maximize table usage and minimize wait times by 80%.

Assessed large restaurant and lounge according to state and federal cleanliness standards.

Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.

Managed event contracts, estimates, event profiles and post-event summaries.

STUDENT SUPPORT SERVICES TUTOR 09/2009 to 05/2013

University Of Southern Mississippi Hattiesburg, MS Administered feedback to students using positive reinforcement techniques to encourage and build confidence.

Participated in training classes to improve tutoring practices and learn new tutoring techniques.

Developed student-specific tutoring plans in concert with teachers, parents, and administrators.

Managed schedule of number of students tutored + weekly appointments helping students with homework, test prep, and advanced placement examinations.

Conducted tutorial services for students to provide academic support in public speaking, algebra, chemistry, English and writing, Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Used critical thinking to break down problems, evaluate solutions and make decisions.

Developed and maintained courteous and effective working relationships. RESIDENT LIFE ASSISTANT 08/2009 to 09/2011

University Of Southern Mississippi Hattiesburg, MS Attended, participated and contributed to monthly staff meetings addressing resident needs.

Assisted disabled residents to support independence and well-being. Maintained clean, safe and well-organized patient environment. Counseled peers on career, academic and personal concerns. Encouraged community atmosphere by implementing educational and social programs.

Supported personal needs of residents dealing with diverse conditions. Provided swift and knowledgeable emergency support in line with campus crisis protocols.

Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.

Primary leadership role, serving as a role model for students Know and educate residents about university policies, regulations, and community standards

Develop strong facilitation, effective communication, and other leadership skills by participating in leadership training

Knowledgeable about the general and departmental advisement Direct residents to academic resources

Help create residential communities that promote academic and social discourse

EDUCATION Education And Behavioral Science Studies Education of Individuals 08/2021 in Middle School Special Education Programs

Western Kentucky University, Bowling Green, KY

Dean's List Every semester attended for 2019,2020,2021 Bachelor Of Arts History Teacher Education 08/2013 University of Southern Mississippi, Hattiesburg, MS Received Teach Grant

Dean's List summer 2011

Continuing education in Special Education Focus (Master's Degree) SPECIALIZED

MILITARY TRAINING

AND SKILLS

Advance Leadership and Management Course Leaders Course /Fiber Optics Certified /Hazmat-Hazardous Material Handling/ Unit Prevention Leader/Unit Movement Officer/ Field Sanitation/Food Handler/COMSEC/IT Fundamentals/ CompTIA A+ 220-901 Networking/Risk Management/CPR-AEDcertified/Microsoft Office (Word, Excel, PowerPoint, Outlook)/SharePoint/MacOS / Microsoft Windows/ Adobe

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