Senior Associate in Operations

Aarti Goel

Mobile: +918*********

Email ID: *************@*****.***

LinkedIn: linkedin.com/in/aarti-goel-154299135

Address: ***, ***** *****-**,***** City,

Bahadurgarh, Haryana-124507

Objective:

To be associated with progressive and professional organization with challenging and responsible opportunity to utilize my strength and skills towards organization and personal growth.

Key Skills:

Good Communication Skills.

Attentive Listener

Analytical Thinking

Positive Attitude

Quick Learner and Organizational Skills

Hardworking, Dedicated and Sincere towards any task taken

Team Spirit and Adaptability

Academics:

YEAR EXAMINATION BOARD/UNIVERSITY %MARKS

Sept 2020 MBA (Banking &

Finance)

Narsee Monjee Institute

of Management Studies`

63

August 2018 B.Com. (Hons.) University of Delhi

(SOL)

50

May 2016 Diploma in Office

Management

YMCA (Young Men’s

Christian Association)

79

May 2015 Senior Secondary (CBSE) BHAI JOGA SINGH KH GIRLS SR. SEC SCHOOL

71

May 2013 Secondary (CBSE) SD GIRLS SR SEC

SCHOOL

74

Course Contents of Office Management (Diploma):

Office Management

Functional English

Business English Communication

Computer Applications

Shorthand (80 w.p.m.)

Internship (2015):

15 Days internship at Max Life Insurance Co. Ltd. on Sales and Recruitment in Life Insurance under the guidance of Mr. Vishnu Gupta.

Work Experience:

Cloud Solution Provider – Senior Associate (MCOE - Microsoft Centre of Excellence), SoftwareOne India Pvt Ltd. (December 2019 – Present)

On-boarded new customers on 365Simple and AzureSimple (CSP) .

Setting up customer’s Environment on PyraCloud (In-house tool)

Experience in ServiceNow.

Resolved customer concerns efficiently and expeditiously.

Handled end to end Microsoft Licensing queries especially CSP.

Trained new staff on CSP (Tier 1 and Tier 2 both).

Processed requests for SAMSimple, BackUpSimple, UCSimple, Managed Cloud Compute, Managed 365 Security, Unified Communication (UC), SLM Advanced (Snow, Flexera, ServiceNow), DSC Simple (Digital Supply Chain), Microsoft Advisory Managed Service (MAS)

Add-on services provided to customer: Cloud Workload Security (CWS), Cloud Insider, Microsoft 365Security, Pickit.

End-to end customer on-boarding and mid-term changes.

Maintenance of 100% SLA, Compliance & Average handling time

Contracting of different Programs (EA, EAS, Select Plus, Open Value, SPLA, Citrix, CAMPUS etc.)

Onboarding customers on Sentry (Diagnostic tool). Office Assistant Executive – Agrani Microlubes India LLP (January 2019 – December 2019)

Bookkeeping & Billing

Inbound and Outbound calling for both Polytron and Wooden Boxes.

Scheduling Appointments in B2B and B2C sectors for Demo of Polytron Products.

Achieving sales targets by selling Polytron products over calls and One to One Meetings.

Handling Amazon, Flipkart orders and customer queries

Handling IndiaMart queries for both Polytron products and Wooden Boxes.

Data Collection of B2B and B2C Industries (majorly working on Lubricants)

Internal Recruitment as per company’s requirement

Handling Orders which needs to be sent via Couriers all over India.

Heading BNI Meets (Business Network International) for Introducing Polytron on behalf of Company.

Software Knowledge:

Microsoft Dynamics NAV

ServiceNow

One club

MPAC(Microsoft Partner Center)

NGVL Cockpit

Skype for Business

MS Outlook, Teams

SharePoint

Database Management System

Microsoft Office (Word, Excel, PowerPoint)

Lead Generation

MPSA Automation tool

MS Explore

Busy, Tally Accounting Software

Achievements:

Certificate of Appreciation – Employee of the Month (Q3 - 2021).

Certificate of Appreciation – Going Above and Beyond (Q4 – 2020).

Additional Responsibilities (like Shift SPOC, Queue Management, Training New Hires) delegated in 1st Year.

Multiple appreciations received from Subsidiaries on Our core Values – Customer focused, Speed, Discipline, Humble.

Successfully attended session by Motivational Speaker Sandeep Wadhera in June’2017. Certification:

Successfully Completed Tally ERP9.0 from IIJT.

Advanced Excel from Career Automation.

Hobbies & Interests:

Listening Music

Travelling

Cooking

Personal Details:

Date of Birth : 27.01.1997

Husband Name : Mr. Shubham Gupta

Languages Known : English, Hindi

I hereby declare that the above-mentioned information true to the best of my knowledge.

(Aarti Goel)

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