Sales Associate Call Center

TOBY L. TIEMAN

P. 719-***-**** E. **********@*****.*** A. 1918 E CHALLIS DR, MERIDIAN, ID 83646

OBJECTIVE

EDUCATION

Results-driven and organized professional with over twenty years of experience in sales, business management, and personnel development seeking long-term career with an ethical company who values exceptional work performance, client satisfaction, and ongoing employee development.

Metropolitan State College of Denver May 2000

Bachelor of Behavioral Science

Minor in Business Management

Related Coursework: Economics

KEY SKILLS

MANAGEMENT

SALES

COMMUNICATION

TRAINING & COACHING

PROCESS DEVELOPMENT

AWARDS

EMPLOYEE OF THE MONTH

LEADERSHIP AWARD

BEST PERFORMER AWARD

COMMUNITY

7+ YEARS HIGH SCHOOL-LEVEL BASEBALL COACHING

5+ YEARS YOUTH BASEBALL COACHING

FOUNDED & OPERATED NONPROFIT TO PROVIDE SUPPORT AND EDUCATION TO NICU FAMILIES

VOLUNTEER EMCEE FOR LOCAL CHARITY EVENTS

REFERENCES

REFERENCES AVAILABLE

UPON REQUEST

EXPERIENCE

GULF COAST WESTERN 2014-2021

Director of Account Services Boise 2021 – Present

Oversee ongoing sales and HR operations, manage setup, automations, and delivery of senior leadership reporting, responsible for enhanced lead acquisition and website development, creation and implementation of efficiency strategies, & providing coaching and consulting to staff and development teams.

Manager Boise 2020-2021

Managed individual set of client accounts while assisting with day-to-day operations, processing payroll, training new sales staff, providing ongoing coaching on sales calls, assisting with escalations, and aiding staff in upsell processes.

VP of Sales Administration Boise 2014-2020

Managed individual set of client accounts while assisting with day-to-day operations, handling deposit and drilling reports, and helping to train new hires. Exceeded $2M in remote sales within 12 months.

THE ALLSURANT GROUP 2012-2013

Chief Information Officer Boise, ID

Helped to grow the business through creating proposals and selling new insurance policies for individual and corporate clients, responsible for design and implementation of website, and oversaw call center development and operations.

AFLAC 2011-2012

Outside Sales Representative Boise, ID

Sales of insurance services through cold call processes, development of industry-specific marketing materials.

GULF COAST WESTERN 2008-2011

Associate Vice President Colorado Springs, CO & Boise, ID

Responsible for cold calling 250 potential partners daily for oil and gas drilling partnerships, raising investment capital, managing existing client accounts and upsells, and custom solutions to overcoming objections for deals exceeding $100,000.00.

SIERRA CAPITAL MORTGAGE 2006-2008

Owner & Operator Colorado Springs, CO

Assisted with ongoing general administrative duties, aided clients in the process of obtaining new mortgages and exploring refinance options and developed marketing strategies to expand realtor partnerships.

PRO LENDING GROUP 2004-2006

Vice President Denver, CO

Utilized cold calling and advertising to secure new business, aided clients in the home purchase and refinance process, and participated in other various administrative tasks.

AMERIQUEST MORTGAGE 2001-2004

Branch Manager Provo, UT, Denver, CO, & Colorado Springs, CO

Managed overseeing all recruitment, hiring, and training for staff while retaining responsibility for ongoing administrative operations, meeting sales goals, auding the loan process, and teaching sales and marketing techniques. Individually set regular new sales records for performance, led team to be the top performer of eight regional offices on three separate occasions, and increased sales in the 21% a year.

Sales Associate Colorado Springs, CO 2001-2002

Used cold calling techniques to locate prospective refinance clients and processed loan applications through the point of funding. Received top salesman achievements four of twelve months.

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