Customer Service Call Center

JAMARADIO DAVIS

**********@*****.*** 602-***-**** Phoenix, AZ 85041

Professional Summary

Over 18 years of experience in collection, customer service as well as sales experience within call center environments. Eager to learn, dependable team oriented with the ability to provide accurate and timely problem resolution. Conscientious and detail-oriented and able to meet customer needs while supporting company objectives.

Skills

●Microsoft Office: word, Excel, Outlook, and PowerPoint

●Web-based tracking systems (CMS and Footprints)

●Web-based information system (OPM)

●Can type 50wps and ten key

Work History

Customer Success Associate Wells Fargo 01/2022 - Current

●Help clients in their day-to-day banking such as online banking

●Balance inquiry checking and savings wire transfer, bank to bank transfer

Card Bank of America Client Services, Associate - Phoenix,AZ 02/2019 - 01/2022

●Built rapport with both new and existing clients, while providing excellent customer service

●Offer special promotions balance transfers, direct deposits, and additional credit cards that will meet their needs

●Consistently made commission in the year of 2019, quality marks and produced on client experience with met marks

●Opening deposit accounts for clients that request, checking, saving, or CD accounts

●Open auto loan accounts to clients to maximize interest rates

American Express Merchant Risk - Phoenix,AZ 09/2016 - 09/2019

●Built rapport with both new and existing clients, while providing excellent customer service

●Consistently produced $65K+ monthly sales ($780K annually), exceeding set goals by +200%

●Collected consistently on charged-off accounts from companies who sold for pennies on the dollar

Springleaf/Onemain - Tempe,AZ 06/2015 - 09/2016

●Build rapport with customers and mitigate risk with loans that were obtained with Springleaf or Onemain

●Consistently produced $65K+ monthly sales ($780K annually), exceeding set goals by +200%Consistently produced $47K+ monthly collection cost, exceeding monthly goals by +100%

●Company assets through customer collaboration stopped delinquency and revenue loss for the company

Advantage Rental Car - Phoenix,AZ 08/2014 - 06/2015

●Access the needs of customers while they were on vacation or business in Phoenix, Arizona

●Through conversation and effective questions, we helped customers upgrade to better vehicles, and brought to the customers attention about coverage on the car while the client was in the city of Phoenix.

Avis Budget Rental Car - Phoenix,AZ 01/2012 - 08/2014

●Access the needs of customers while they were on vacation or business in Phoenix, Arizona

●Through conversation and effective questions, we helped customers upgrade to better vehicles, and talked to the customer about coverage on the car while the client was in the city of Phoenix.

JP Morgan Chase - Phoenix,AZ 06/2008 - 01/2012

●Build rapport with the client who owed debt, and set up payment arrangements to keep the customer current on either car loans or student loans

●Exceeding monthly goals by +100

Asset Acceptance - Phoenix,AZ 06/2006 - 06/2008

●My goal was to collect on purchased accounts and turn a profit on accounts that have been purchased

●Exceeding monthly goals by +100

Associate Recovery Systems - Phoenix,AZ 04/2004 - 06/2006

●Collect on capital 1 accounts exceeding monthly goals by +100

Unit Lead/Senior Collector Van Ru Credit Corporation - Phoenix,AZ 03/2002 - 06/2006

●Consistently produced +$18K monthly collection cost, exceeding monthly goals by +100%

●Contacted high-profile accounts with the following clients: Sears, Capital One, and Providian

●Consistently produced +$15K monthly collection cost, exceeding monthly goals by +160%, Collect on Sears, Providian, Capital 1 exceeding monthly goals by +100%, And, also was in leadership to help other collectors make their goal and exceed their goal

Education

Arizona Western College, Yuma, AZ 05/2001

Studied: General Studies

Additional Information

●Licenses and awards State of AZ Department of Insurance: Life Insurance Producer date issued /17/2014 – exp.1/31/2018

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