Level Positions Customer Service

RHONDA GARCIA

*** *. ****** *****, *******, CA **805 Cell Phone: 714-***-****

Work Experience

Knotts Berry Farm Nov. 2021-Current

HR Recruiter

Comply with all applicable local, state, and federal employment laws. Resolve all routine applicant issues/complaints in a manner consistent with Knott’s service standards. Screen and interview applicants to ensure they meet Knott's Berry Farm minimum hiring criteria.

Full cycle recruiting at all levels, with specific expertise in mid-level to senior level positions. Interview applicants according to established Company procedures. Properly document all applicant interviews. Make job offers to applicants that meet the requirements of the job.

Administer the Human Resources Information Systems database to ensure maximum productivity through technology, with consistent focus on companywide quality HRIS function. Perform clerical and administrative support for the Human Resources department including processing new hire documentation and entering HRIS database, customer service. Familiar with iCIMS, Dayforce, Microsoft Office, Outlook.

Assist new hires in the completion of all employmentrelated paperwork. Process background checks, drug screens and I9 forms. Participate in various hiring events including internal and external job fairs. Handle all incoming inquiries, assisting callers and answering questions as needed. Perform general office duties including filing, records retention, typing and answering phones.

Mercy House Nov. 2017-Aug. 2020

Site Lead Fullerton Armory, LINK and Buena Park Navigation Center

Oversee staff, guest, security guards and volunteers. Have strong communication with population and have a working knowledge of mental health and addiction issues.

Able to plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty. Possess a high level of tolerance and understanding for individuals who present urgent and multiple health needs. Ability to perform crisis intervention.

Enforce rules and regulations of the armory and agency to maintain discipline and ensure safety. Maintain program paperwork: Daily Inspection, Daily Summary, Weekly Inventory, Referrals, and any Incident Reports that may occur. Assist staff with In-take of clients, logistics of setting up armory/facility.

Provide high-quality customer service to all program stakeholders. Demonstrate cooperation and teamwork. Train and share knowledge and information with other staff.

Goodwill of Orange County Nov. 2020- Nov. 2021

Supported Employment Supervisor

Serve as a liaison for program participants, family members, referring counselors, case managers, residential programs, and any other program participant support system, assuring optimal service.

Coordinate and complete all new hire onboarding paperwork/training, including the ETS/Coordinator notebook training. Complete written and verbal disciplinary actions, when necessary, in collaboration with Supported Employment and HR Department.

Conduct interviews for prospective Program Coordinators and ETS employees. Conduct frequent site visits/community outreach to maintain ongoing communication with all program stakeholders. Collaborate closely with school districts and other agencies in transitioning students into Supported Employment program.

Assist Program Manager in supervision/completion of all new hire 30/60/90 as well as all yearly staff performance reviews. Maintain program participant files and information pertaining to all Supported Employment and Direct Placement services in compliance with CARF/DOR/RCOC standards. Knowledge of ADP and PayCom.

Goodwill of Orange County June 25, 2007- November 2020

Sr. Human Resources Representative/Recruiter

Comprehensive knowledge of Human Resources policies and procedures/handbook to ensure accuracy and consistency in performing Human Resources job functions. Maintain current knowledge of regulations and laws related to primary areas of responsibility.

Recruited employees at all levels, with specific expertise in mid-level to senior level positions. Focusing on the recruitment of qualified individuals with disabilities and minorities, collaborating closely with managers and supervisors to identify the most effective methods of recruitment to meet their needs. Coordinate the placement of referred candidates into job opportunity training positions. Assess current recruitment activities and develop creative, alternative recruitment-related data. Complete required reports and surveys and manage all administration related to the recruitment function.

Develop viable relationships with organizations in the community to ensure timely and quality staffing within the organization. Develop and maintain relationships with community partnerships. Coordinate placements from referral sources into job opportunity training positions. Experience working with welfare recipients, drug/alcohol recovery programs, ex-offender, apprentice programs or job placement. Familiar with DOR, WEX WIA and OJT.

Administer the Human Resources Information Systems database to ensure maximum productivity through technology, with consistent focus on companywide quality HRIS function. This position is the focal point for end user support and implementation of system functionality, data extraction, reporting. Support employee relations issues, corrective actions, grievances, and assist Human Resources Management on the resolution of informal and formal complaints and investigations.

Provide strong support in performance management, compensation, ADA, Job Analysis, Request for Guidance, leaves of absence, and other HR related matters. Provided high level support to HR positions, including cross functional team assignments involving employee relations, administration, and corporate/Orientation facilitation. Perform clerical and administrative support for the Human Resources department including processing new hire documentation and entering HRIS database, support termination processing, process Human Resources invoices, day-to-day 403(b) inquiries and customer service, monthly service award functions, administer monthly expiration dates for I-9 documentations.

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