Customer Service Csr

Keionna Reed

***** ******** **** *** ******, MD *0707 301-***-**** ****.***********@*****.***

EXECUTIVE SUMMARY

Over ten years of client care, social media marketing, and administrative experience. Detail oriented, self-motivated, and strong work ethic establishing myself in challenging positions to utilize my skills, further expand my knowledge, and contribute to a company’s success. Proven proficiency in effective communication and interpersonal skills.

EDUCATIONAL HISTORY

B.B.A. in Marketing, Strayer University Washington, DC August 2018 – June 2021

PROFESSIONAL EXPERIENCE

Office Manager, Century 21 New Millennium Washington, DC September 2019 – November 2020

Customer Service

• Provided continued office support; Greeted clients in person, through telephone, and triaging all phone calls and inquires

• Built a strong client base and professional relationships with 10+ building management, external relations & vendors

• Ensured customer and client confidence by keeping personal information confidential

• Supported, motivated, and encouraged an office of 40 independent contractors

• Liaised office deals, buyer and seller clients, agents and their lawyers to ensure a smooth closing consistently

Marketing

• Managed marketing initiatives through Minuteman Press, Real Estate Sign Tracker, and open house advertising

• Blast emailed via company database; Oversaw marketing design collateral included flyer, postcard, & brochure packages sent to all home owners in DC, MD, & VA (100+ client addresses maintained through mailing lists in Excel)

Social Media

• Established and managed all office teams social media pages and company PR literature (Facebook, Twitter & Instagram)

• Designed branded content through various applications for publication across all social media platforms

Administrative

• Tracked all office inventory including for sale signs and riders

• Responsible for maintained financial systems and databases, assured the documentation and filing of commissions checks & corresponding paperwork for real estate transactions

• Managed executives schedule by diarizing appointments, meetings, and sharing calendars

• Developed a standard operating procedure; documented all systems and company standards

• Oversaw all additional real estate administrative tasks including preparing and sending paperwork, maintained all office operations, corresponded with agents, managed lead intake, scheduled and other duties as required

CSR, Fairland Sports & Aquatics Complex Laurel, MD October 2018 – April 2021

Customer Service

• First point of contact for all inquiries from patrons regarding membership and transaction process

• Demonstrated excellent service to customers and promoted a friendly facility for all patrons during their visit

Administrative

• Prospected information for patrons and colleagues

• Conserved executives time by reading, researching, and routing correspondence; drafted messages, analyzed and collected information

• Adhered to required procedures and regulations, ensured information management and distribution,

safety maintenance, and marketing communications for the company

• Upheld orderliness by replenishing all marketing communications

SKILLS

• PC & MAC literate with working knowledge of MS Windows, Word, Excel, Outlook, Access, & PowerPoint

• Proficient in the following systems: BrokerCentral, Skyslope & Activepipe

• Managed all systems for office lead generation and client follow up (Cloud CMA, Great Agent, & Realtor.com)

• Applications skilled in: Instagram, iMovie, Filmmaker Pro, Twitter, Facebook, Snapchat, Tik Tok, YouTube

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