Assistant Medical Clinical

Joya Henderson

**************@***.*** • 909-***-****

LinkedIn URL • Los Angeles, CA

Operations Management Executive

Meticulous, diligent, and top-performing professional coupled with comprehensive experience in leading end-to-end business operations within healthcare settings.

Demonstrated exceptional expertise in spearheading multiple large-scale operational projects/programs from inception to successful completion within defined budget, quality, and scope. Proven track record of success in deploying robust action plans as well as developing effective educational plans/material aimed at optimizing operational efficiency and staff productivity. Highly skilled and instrumental in ensuring delivery of best-in-class patient care by conducting deep-rooted client assessments and analyses targeted towards identifying and fulling all targeted requirements. Out-of-the-box thinker with extensive experience in formulating and implementing effective policies in support of accomplishing organizational deliverables. Adept at managing cross-functional teams to realize key performance indicators and meet objectives while serving in a dynamic environment. Articulate communicator equipped with proficiency in fostering and fortifying mutually beneficial partnerships with C-suite executives, key clients, internal/external stakeholders, and workforce to accomplish long-term business objectives.

Areas of Expertise

Healthcare Administration & Management

Project/Program Life-cycle Management

Performance/Productivity Optimization

Budget & Finance Management

Cost & Expense Conservation

Team Leadership & Training

Cross-entity Collaboration

Business Operations Management

Policies & Procedures Implementation

Accomplishments

Lead and coordinated multi-disciplinary effort to stand up outpatient COVID recovery area within one week to serve the Medical Service Area members and patients.

Devised winter surge plan to prevent severe illness, crafted team nursing plan for ambulatory nursing, and developed professional patient education material targeted towards management of chronic pain.

Established Regional Spine Clinic in 2016 at FMC while liaising with Neuromuscular Specialists and deployed lead phase I aimed at integrating care, anesthesia interventional pain, neurosurgery, and physical medicine/rehab.

Delivered high-quality patient care to aneurysms, AVMs, and stroke patients by initiating neuro-interventional service and minimizing outside utilization costs by $700K+ within one year of inception.

Spearheaded Complex Spine Surgery as well as Neuro-hospitalist division at SBC and coordinated hospital-based care across Los Angeles, Riverside, and San Bernardino counties.

Career Experience

Kaiser Permanente – Woodland Hills, CA 2020 – Present

Chief Nurse Officer & Assistant Medical Group Administrator (Executive)

Steer end-to-end functions involved in management of emergency department, hospital medicine, diagnostic imaging /interventional radiology and laboratory/pathology, social services, geriatrics, palliative, community care program. Direct services including but not limited to SNF, POSH/SNP and EID. Administer overall operations regarding ambulatory case management, hospital medicine, care without delay, readmission reduction and focus home. Deliver top-notch ambulatory care services to patients while serving as Chief Nursing Officer. Liaise with CAO, AFO, Department Chiefs, and Managers to develop and assign scale-able budgets.

Slashed cost as well as minimized admissions with conception and implementation of cost-effective measures.

Spearheaded successful launch of multiple Covid operational programs to adapt existing workflows with pandemic.

Met and exceeded all patient care and medical center requirements by operationalizing new services and departments.

Developed team nursing plan in 2020-2022 for ambulatory nursing to support hospital winter surge in collaborated with CNE Medical Director and developed airway management training for physicians by coordinating with AAMD.

Optimized enhanced workflows by deploying innovative strategic plans aimed at providing exceptional support to patient care within ambulatory and hospital operations.

Launched Covid home monitoring program, revamped all decision tree operations pertaining to Clinical Escalation Unit, and established Ambulatory Remdesivir Clinic.

Conducted multiple ambulatory COVID treatment units within medical center and outlying MOBs while liaising with Physician and Medical Center Leaders.

Amplified professional competencies of RNs/LVNs for COVID patients in ambulatory setting through training, education, and development initiatives.

Kaiser Permanente – Fontana, CA 2015 – 2020

Department Administrator

Functioned as Department Administrator for Fontana- Neurosurgery, Neuro-Interventional, Anesthesia Interventional Pain, Anesthesia Pre-op, and Regional Spine clinics. Coordinated with Physicians and teams to streamline workflows.

Realized strategic goals while overseeing varied service lines by cultivating strong and trusted relationships.

Delivered exceptional care to patients in compliance with latest industry guidelines and standards.

Enabled treatment of chronic pain by establishing innovative clinics from ground up.

Kaiser Permanente – Fontana, CA 2013 – 2015

Assistant Department Administrator (ADA)

Acted as Assistant Department Administrator for Anesthesia Pain and Pre-op clinics. Improved skill set of employees by developing and delivering effective education plans. Planned, organized, and headed daily huddles and monthly staff meetings. Tracked and monitored performance of Project Managers, RNPs/PAs, RNs, LVNs, MAs, and clerical staff. Integrated policies/initiatives within day-to-day practice of department and medical center.

Fostered and maintained long-lasting partnership relationships between labor and top management.

Provided best-in-class patient care by deploying best practices in collaboration with Ambulatory and Hospital Leaders.

Addressed and fulfilled healthcare requirements pertaining to patient population in close collaboration with Physicians.

Kaiser Foundation Hospitals – Moreno Valley, CA 2011 – 2013

House Supervisor/Assistant Clinical Manager

Performed dual role of House Supervisor while managing nursing staff in Tele and Med-Surg units. Delivered exceptional support to Chief Nursing Officer in execution of daily operational functions.

Drove nursing staff in Tele and Med-Surg units from initiating key partnerships with hospitalists/nocturnists.

Boosted hospital staff productivity and improved throughput ED to inpatient area.

Education

Master of Business Administration

Los Angeles Pacific University – San Dimas, CA

Master of Science in Nursing

American Sentinel University – Aurora, CO

Associates of Science in Nursing

Excelsior College – Albany, NY

Certification & Course

Nurse Executive Certification

Critical Care Course

Professional Affiliations

Founding Member Peri-op Surgical Home (PSH/POP) at SBC, Enhanced Recovery After Surgery project (ERAS)

Appointed Member SSLT – Surgical Services Leadership Team, SBC

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