Customer Service Store Associate
Resume:
TANISHA R. MCZORN
Gulfport, MS *****
*******@*****.***
QUALIFICATIONS SUMMARY
Experience as a retail manager, and receptionist with strong leadership skills including hiring, training and motivating employees. Experienced in all aspects of customer service and vendor relationships in a retail and office environment.
EXPERIENCE
Naval Construction Battalion Center. 05/2022- Present
Gulfport MS
Store Worker
Receive supplies, equipment and perishable, semi-perishable and non-perishable resale items in the receiving area of the Commissary.
Use a pallet jack or other similar device to remove items from the truck or van.
Verify shipments by checking shipping documents, reporting discrepancies and damage.
Place clearly identified stock in appropriate temporary or permanent storage locations.
Replenish depleted stock with incoming items or by obtaining stock from storage area and transporting to shelving or display area.
Affix selling price labels generated by computers in a neat and orderly manner, rotating on a basis of age and freshness of stock.
Clean up broken and spilled items, clean any items prior to stocking, clean shelves/display areas on a regular basis.
Perform all sanitation tasks in accordance with agency directives
Keesler AF Base. 03/2021- 05/2022
Biloxi MS
Store Associate
Customer Service. Cash Register and cash handling. Stocking product and straightening shelves. Price checks, checking expiration dates and assisting with other tasks as needed.
Harrah’s Gulf Coast 05/2017- 3/2021
Starbucks
Biloxi MS
Lead/Barista
Leading Shifts. Preforming open/close procedures. Responsible for inventory management, wastage and temperature logs. Assists in Barista training. Provides customer service, takes orders and serves customers. Operating cash register, espresso machines, coffee makers and ovens. Food prep, stocking, merchandising and cleaning.
IP Casino 12/2016- 05/2017
Infusion Coffee Bar
Biloxi MS
BARISTA
Worked as a barista and cashier. Provided customer service and prepared drink and food orders. Worked in kitchen as short order cook, doing food prep, and cleaning while following safety procedures. Kept front and back stocked and clean. Cash handling and inventory management
Burtonsville Animal Hospital 03/2015-07/2016
Burtonsville MD
RECEPTIONIST
Front desk position assisting people and patients. Scheduling appointments, answering calls, updating files, checking in and out patients. Preparing exam room for each appointment. Cleaning and prepping surgical room before and after procedures. Post surgical care of patients, caring for boarding pets. Invoicing clients for services pets received. Open/closing procedures, cash handling, retail inventory management, assisting in training new hires. Filling prescriptions and refills in hospital's pharmacy.
Java Nation 03/2014- 09/2014
Kensington MD
LEAD BARISTA
Work as an opening/closing supervisor. Involved in all aspects of both shifts. Responsible for customer service, cash register, running an espresso bar making coffee drinks and serving other beverages and pastries. Position included keeping store well stocked and merchandising retail products sold. Also assisted in the kitchen as needed.
Toys R Us 10/2013-12/2013
88 Dunning Road
Middletown, NY 10940
SEASONAL OVERNIGHT STOCK
Splitting all packages being unloaded from trucks to proper aisles, processing merchandise on shelves, pricing, and keeping shelves filled and straightened. Following planograms to redo end caps, setting up race tracks with sale items. Customer service when store started extended holiday hours.
Christmas Tree Shops 8/2013-12/2013
1100-1300 N. Galleria Drive
Middletown, NY 10941
CASHIER
Working at cash register checking out guest purchases. Providing customer service and assistance when needed. Keeping front end neat and condensing product when needed. Cash handling.
Brookstone 8/2011- 3/2012
Baltimore Washington International Airport
Baltimore, MD
ASSISTANT MANAGER/SEASONAL MANAGER
Assisted the Store Sales Manager in all aspects of managing the store, driving sales performance, and responsible for running the store in the Manager’s absence. Supervised other employees and helped in staffing hourly positions. Inventory management, executing store planograms and keeping track of all changes in sales and marketing plans. Also, ran one of Brookstone’s holiday stores from November 2011 to January 2012 as a Seasonal Manager. This included being responsible for the store and dealing with all employee and customer issues. Involved in setting up, breaking down and closing the Seasonal store.
Quartermaine Coffee Roasters 11/2007- 6/2011
Bethesda MD 20817
MULTI STORE MANAGER
6/10- 6/11
Responsibilities included bi-monthly payroll, monthly inventory, making schedules, keeping track of, organizing and sending in all paperwork. All preparations for opening of new location in June of 2010. Stocking of all inventory, furniture, and equipment. Hiring and training a full staff for store’s opening. Setting up all new vendor and service accounts.
Responsible for all hiring of staff, including firing, corrective action and promotions.
Daily training of new and existing employees as baristas, opening/closing leads and as Senior Leads.
Keeping track of all products coming from the Roasting Plant and also going between stores.
Supervising and participating in all baking done at the Georgetown Square store and keeping baked goods stocked in both locations.
Building relationships with all vendors, setting up all accounts for new store and maintaining said accounts for both stores.
Keeping costs low and making sure that all accounts are correct and store being charged correct amounts.
Meeting monthly sales goals and keeping labor costs down.
Preparing store for weekly inspections by company owners.
SENIOR LEAD
12/08 TO 6/2010
All of Lead responsibilities plus:
All ordering- bean order, paper products, produce, milk.
Assisting in all interviewing, hiring and training of new employees.
Running store in former Managers absence
Training staff in store operations
Organizing and turning in weekly paperwork
LEAD
12/07- 12/08
Opening of store daily. Including all preparations and making sure store ready for business. Counting of drawers and safe. Bank runs for change. Ordering of beans and other supplies. Supervising other employees on shift
BARISTA
11/07-12/07
Customer service including taking and fulfilling order requests.
Making espresso (manual machine), coffee drinks, smoothies and juices.
Measuring and grinding coffee beans. Complete knowledge of all of Quartermaine’s products including beans, teas, pastries and hardware
Cleaning and stocking of store daily.
RGIS April 2007 – June 2007
Lanham, MD 20906
Performing inventory count for stores in Maryland, Virginia and Washington DC.
UPS October 2005 - January 2006
Burtonsville, MD 20866
Sorting incoming packages by zip code and loading onto appropriate belt.
Elant at Goshen, Inc. March 2005 - June 2005
Goshen, NY 10924
Private home health care including daily personal care, medication reminders, light cooking, cleaning, and companionship.
Salvation Army October 2002 - March 2003
Savage, MD 20794 November 2003 - April 2004
Worked in the warehouse hanging, sorting and pricing clothes, worked in receiving sorting, pricing and displaying merchandise, performed customer service, and cleaned store.
Susanne Hopkins, Esq. 1996-2001
Spotsylvania, VA
Nanny
Started out as a part time babysitter and after receiving driver's license progressed to caring for her three children on a regular basis. This included child care, cooking, housekeeping, laundry, shopping, and anything else Ms. Hopkins needed assistance with.
EDUCATION
American Beauty Academy
Wheaton, MD 20902
Cosmetology
Blue Ridge Job Corps Center
Marion, VA 24354
Health Occupations
REFERENCES
Available on request
Tanisha R. McZorn
Resume
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