TANISHA R. MCZORN

Gulfport, MS *****

301-***-****

adsros@r.postjobfree.com

QUALIFICATIONS SUMMARY

Experience as a retail manager, and receptionist with strong leadership skills including hiring, training and motivating employees. Experienced in all aspects of customer service and vendor relationships in a retail and office environment.

EXPERIENCE

Naval Construction Battalion Center. 05/2022- Present

Gulfport MS

Store Worker

Receive supplies, equipment and perishable, semi-perishable and non-perishable resale items in the receiving area of the Commissary.

Use a pallet jack or other similar device to remove items from the truck or van.

Verify shipments by checking shipping documents, reporting discrepancies and damage.

Place clearly identified stock in appropriate temporary or permanent storage locations.

Replenish depleted stock with incoming items or by obtaining stock from storage area and transporting to shelving or display area.

Affix selling price labels generated by computers in a neat and orderly manner, rotating on a basis of age and freshness of stock.

Clean up broken and spilled items, clean any items prior to stocking, clean shelves/display areas on a regular basis.

Perform all sanitation tasks in accordance with agency directives

Keesler AF Base. 03/2021- 05/2022

Biloxi MS

Store Associate

Customer Service. Cash Register and cash handling. Stocking product and straightening shelves. Price checks, checking expiration dates and assisting with other tasks as needed.

Harrah’s Gulf Coast 05/2017- 3/2021

Starbucks

Biloxi MS

Lead/Barista

Leading Shifts. Preforming open/close procedures. Responsible for inventory management, wastage and temperature logs. Assists in Barista training. Provides customer service, takes orders and serves customers. Operating cash register, espresso machines, coffee makers and ovens. Food prep, stocking, merchandising and cleaning.

IP Casino 12/2016- 05/2017

Infusion Coffee Bar

Biloxi MS

BARISTA

Worked as a barista and cashier. Provided customer service and prepared drink and food orders. Worked in kitchen as short order cook, doing food prep, and cleaning while following safety procedures. Kept front and back stocked and clean. Cash handling and inventory management

Burtonsville Animal Hospital 03/2015-07/2016

Burtonsville MD

RECEPTIONIST

Front desk position assisting people and patients. Scheduling appointments, answering calls, updating files, checking in and out patients. Preparing exam room for each appointment. Cleaning and prepping surgical room before and after procedures. Post surgical care of patients, caring for boarding pets. Invoicing clients for services pets received. Open/closing procedures, cash handling, retail inventory management, assisting in training new hires. Filling prescriptions and refills in hospital's pharmacy.

Java Nation 03/2014- 09/2014

Kensington MD

LEAD BARISTA

Work as an opening/closing supervisor. Involved in all aspects of both shifts. Responsible for customer service, cash register, running an espresso bar making coffee drinks and serving other beverages and pastries. Position included keeping store well stocked and merchandising retail products sold. Also assisted in the kitchen as needed.

Toys R Us 10/2013-12/2013

88 Dunning Road

Middletown, NY 10940

SEASONAL OVERNIGHT STOCK

Splitting all packages being unloaded from trucks to proper aisles, processing merchandise on shelves, pricing, and keeping shelves filled and straightened. Following planograms to redo end caps, setting up race tracks with sale items. Customer service when store started extended holiday hours.

Christmas Tree Shops 8/2013-12/2013

1100-1300 N. Galleria Drive

Middletown, NY 10941

CASHIER

Working at cash register checking out guest purchases. Providing customer service and assistance when needed. Keeping front end neat and condensing product when needed. Cash handling.

Brookstone 8/2011- 3/2012

Baltimore Washington International Airport

Baltimore, MD

ASSISTANT MANAGER/SEASONAL MANAGER

Assisted the Store Sales Manager in all aspects of managing the store, driving sales performance, and responsible for running the store in the Manager’s absence. Supervised other employees and helped in staffing hourly positions. Inventory management, executing store planograms and keeping track of all changes in sales and marketing plans. Also, ran one of Brookstone’s holiday stores from November 2011 to January 2012 as a Seasonal Manager. This included being responsible for the store and dealing with all employee and customer issues. Involved in setting up, breaking down and closing the Seasonal store.

Quartermaine Coffee Roasters 11/2007- 6/2011

Bethesda MD 20817

MULTI STORE MANAGER

6/10- 6/11

Responsibilities included bi-monthly payroll, monthly inventory, making schedules, keeping track of, organizing and sending in all paperwork. All preparations for opening of new location in June of 2010. Stocking of all inventory, furniture, and equipment. Hiring and training a full staff for store’s opening. Setting up all new vendor and service accounts.

Responsible for all hiring of staff, including firing, corrective action and promotions.

Daily training of new and existing employees as baristas, opening/closing leads and as Senior Leads.

Keeping track of all products coming from the Roasting Plant and also going between stores.

Supervising and participating in all baking done at the Georgetown Square store and keeping baked goods stocked in both locations.

Building relationships with all vendors, setting up all accounts for new store and maintaining said accounts for both stores.

Keeping costs low and making sure that all accounts are correct and store being charged correct amounts.

Meeting monthly sales goals and keeping labor costs down.

Preparing store for weekly inspections by company owners.

SENIOR LEAD

12/08 TO 6/2010

All of Lead responsibilities plus:

All ordering- bean order, paper products, produce, milk.

Assisting in all interviewing, hiring and training of new employees.

Running store in former Managers absence

Training staff in store operations

Organizing and turning in weekly paperwork

LEAD

12/07- 12/08

Opening of store daily. Including all preparations and making sure store ready for business. Counting of drawers and safe. Bank runs for change. Ordering of beans and other supplies. Supervising other employees on shift

BARISTA

11/07-12/07

Customer service including taking and fulfilling order requests.

Making espresso (manual machine), coffee drinks, smoothies and juices.

Measuring and grinding coffee beans. Complete knowledge of all of Quartermaine’s products including beans, teas, pastries and hardware

Cleaning and stocking of store daily.

RGIS April 2007 – June 2007

Lanham, MD 20906

Performing inventory count for stores in Maryland, Virginia and Washington DC.

UPS October 2005 - January 2006

Burtonsville, MD 20866

Sorting incoming packages by zip code and loading onto appropriate belt.

Elant at Goshen, Inc. March 2005 - June 2005

Goshen, NY 10924

Private home health care including daily personal care, medication reminders, light cooking, cleaning, and companionship.

Salvation Army October 2002 - March 2003

Savage, MD 20794 November 2003 - April 2004

Worked in the warehouse hanging, sorting and pricing clothes, worked in receiving sorting, pricing and displaying merchandise, performed customer service, and cleaned store.

Susanne Hopkins, Esq. 1996-2001

Spotsylvania, VA

Nanny

Started out as a part time babysitter and after receiving driver's license progressed to caring for her three children on a regular basis. This included child care, cooking, housekeeping, laundry, shopping, and anything else Ms. Hopkins needed assistance with.

EDUCATION

American Beauty Academy

Wheaton, MD 20902

Cosmetology

Blue Ridge Job Corps Center

Marion, VA 24354

Health Occupations

REFERENCES

Available on request

Tanisha R. McZorn

Resume

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