Sharon Orellano

Rehoboth, MA 774-***-**** adsroi@r.postjobfree.com:

EDUCATION

Quinnipiac University- New Haven, CT

Bachelor of Arts - Social Services

May 2003

Bachelor of Arts- Political Science

In Progress

WORK EXPERIENCE

Dunkin Donuts

540 Brayton Ave

Fall River, MA 08/2003-10/2022

● Manager

Ensured high standards of customer service were maintained

Followed Brand standards on safety, food safety, & sanitation guidelines & strictly implemented those standards

Maintained a guest first culture

Executed marketing initiatives

Hired & fired employees based on company needs and employee performance

Train & develop staff on new procedures and products

Managed staff schedule to ensure all shifts were covered

Monitored employee productivity & performance to ensure standards are being met

Motivated & encouraged staff to meet selling targets

Resolved customer complaints

Prepared daily & weekly report on sales

Processed payroll

Handled daily cash outs

Maintained inventory of supplies

Volunteer and Special Interests

● Volunteered for the SMILES Mentoring Program in Fall River 2008-2010

● World traveling with a goal to visit all continents

● Reading

● Exercising (Pilates, Spin, & walking )

● Attending weekly music classes with my son

REFERENCES

● Kerilyn Blood

Emergency Room Technician

Charlton Hospital

774-***-****

Coworker at Dunkin from 2017-2022

Sharon Orellano

Rehoboth, MA 774-***-**** adsroi@r.postjobfree.com: Samantha Whitehead

Direct Care Instructor

Cooperative Production Inc

617-***-****

Coworker at Dunkin from 2016-2018

Kaitlyn Medeiros

Assistant Manager of Packaging Department

Wrights Dairy Farm & Bakery

774-***-****

Shift Leader at Dunkin from 2016-2020

Shannon Lambert Dasilva

Operations Manager

Dunkin Brands

774-***-****

Store Operations Manager 2018-2022

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