Customer Service Team Member
Resume:
NAKALEMA MADRINE
*****************@*****.***
Date of Birth 6/02/1998
Sex Female
Nationality Ugandan
Marital status Single
Passport No A00642595
Visa Status Visit Visa
CAREER OBJECTIVE
Seeking for a job in an establishment, where can I utilize my excellent communication and hardworking, I will be an added value to your respective store, by being professional and will be taking any job assigned to me with in my capacity reasonable working to ensure the success and continual progress of the business.
Skills obtained
● Customer Service
● Hosting
● Reception handling
● Accuracy
• WORK HISTORY
PARAA SAFARI LODGE-UGANDA
April2021 TO August 2022
Waitress
Duties and Responsibilities
• Greet and escort customers to their tables.
• Present menu and provide detailed information.
• Prepare tables by setting up linens,silverware,and glasses.
• Inform customers about the day’s specials.
• Deliver checks and collect bill payments.
• Offer menu recommendations upon request.
• Serve food and Drink orders,etc.
WORK HISTORY
CHILLI’S DUBAI
March2018-Jan2020
Waitress
Duties and Responsibilities
• Answer incoming calls and assist with reservations, confirmations, room need requests and questions.
• Upselling and suggesting items to customers.
• Receiving guests
• Explain hotel products, service and other information about the hotel as requested.
● Sell, process, enter and confirm room reservations using selling techniques and strategies.
● Follow the sequence of service of ensure consistency in restaurant operations.
• Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
• Provide guests with appropriate room assignments, room keys, directions to the rooms.
• Other duties as may be required
FOREST COTTAGES RESTAURANT
January 2017– November2017
Waitress
Duties and Responsibilities
● Inform customers of daily specials.
● Explain how various menu items are prepared, describing ingredients and cooking methods.
● Operating the till with a good speed to avoid customers staying in a queue for long.
● Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dirty dishes and utensils.
● Fill salt, pepper, sugar, cream, condiment, and napkin containers.
● Follow the sequence of service of ensure consistency in restaurant operations.
● Other duties as required.
LANGUAGES
English, Swahili
TRAININGS
• Hospitality
• Understanding Selling
• Basic food safety
• Quality Customer Service
If you provide me an opportunity to work as your team member, I will give my utmost efforts for the betterment of the company growth as well as my career. Hobbies
• Watching Discovery Channels, Watching Kitchen programs.
Contact this candidate