Mpumelelo Ntokozo Madlala

**** ***-****, ******** **************** 3201

Mobile: 078-***-**** 078-***-****

Email: adsrnb@r.postjobfree.com

PROFILE A Business Management Graduate who is an expert at working to proactively develop business, increase revenue and ensure customer retention within a designated geographical area. Through hard work, passion and drive I have gained an in-depth understanding of how to be highly organized and handle varied workloads under stressful situations. An outstanding communicator, self- motivated and an expert at building and developing relationships with all stakeholders. At present, I am looking for a suitable position with an organization that will allow me to maximize my potential and push my career forward. PERSONAL DETAILS Date of Birth: 5 February 1996

Sex: Male

Age: 26

Marital Status: Single

Nationality: South African

Driver License: Code C1

TERTIARY National Diploma:Business Management 2019 EDUCATION Umgungundlovu TVET College

SECONDARY 2013

EDUCATION KwaPata Secondary School

Matriculated.

SKILLS Excellent managing and influencing skills.

Analytically minded with strong Microsoft office skills. An excellent track record in leadership and people management. Ability to provide innovative ideas for growth.

Passionate about providing friendly, gentle and professional support to colleagues.

Ability to drive change.

Skills to work with minimum supervision.

Great presentation skills.

Able to articulate and display confidence in all situations. EXPERIENCE 1. Clicks Group Apr 2021 – Date

Role and Responsibilities as a Cashier

Efficiently execute all operational activities at the point of sale in a timely and efficient manner.

Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. Ensure the safe handling of cash at all times.

Proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. Make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. Maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. 2. KZN Department of Education Jul 2019

Role and Responsibilities as an Administrative Clerk Handling clerical activities such as typing reports, answering phones and updating records.

Taking ownership of personal day-to-day workload and prioritizing key tasks. Preparing briefing materials and agendas for meetings. Supporting the team with any ad-hoc administrative tasks when required. Cooperating with relevant colleagues on all issues involving office health and safety.

Carrying out all duties commensurate with the role and falling within the scope of the post.

Using Excel spreadsheets to obtain statistical information. REFERENCES Mrs Santham Kani

Manager (Clicks)

079-***-****

Mr Mncwabe

Manager (Clicks)

082-***-****

Mr Ncala

Centre Manager (Marking Centre)

060-***-****

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