Operations Manager Paralegal

Martha E. Altamar

Professional Summary

Results-driven management professional with 45 years of experience in management, organizational development, customer relations, team building, and mediation. Strong collaborator with senior and external stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Outstanding communicator in both English and Spanish, with strong writing skills.

Seeking part-time position, with option for remote work. Work History

Federal Energy Regulatory Commission - Administration and Operations Manager

Washington, DC

11/1975 - 07/2019

During tenure at the Federal Energy Regulatory Commission, entrusted with numerous duties and responsibilities. Among them are:

• Managed daily operations of the Office of Administrative Law Judges, including supervising up to 19 staff members

• Resolved disciplinary issues, adhering to office and agency protocols

• Developed and managed office operating budget, including developing budgetary projections and justifications for staff, resources, travel, training, and contracts

• Managed stenographic reporting contract with a value of over $500,000, ensuring that contractor technically complied with all terms of the contract. Also reviewed and approved invoices and ensured contract was properly funded

• Coordinated with the Federal Energy Bar Association on matters pertaining to the office and coordinated activities with the judges

• Planned training and other events to bolster learning through fun activities

• Identified appropriate solutions to minimize issues and quickly solve problems

• Engaged employees in meetings and other activities by encouraging sharing of opinions and group interactions

• Mentored employees by delivering insight, positive feedback and constructive criticism

**********@*****.***

301-***-****

9906 Simplicity Court, Laurel, MD 20723

Skills

• Decisive and results oriented

• Customer oriented

• Personable

• Technology savvy

• Effectively works with others

• Effective listener

• Certified Mediator

• Mentoring, coaching and conflict

resolution

• Staff leadership and direction

• Team building

• Keen oral and written communication

skills

• Fluent in Spanish and ability to translate

• Strategic planning

• Recruiting, hiring and training staff,

including attorneys

• Financial controls implementation

• Effective communicator of company vision

• Superb legal research and writing skills

Education

University of Maryland

College Park, MD

MBA: Business Administration and

Management

University of Maryland University

College

College Park, Maryland

B.S. Business

Paralegal Certificate

• Explained daily processes and procedures to new hires, promoting better understanding of job tasks and followed up on progress

• Effectively assisted parties in hearings and mediations, including interviews, providing feedback and ideas to mediator-judge

• Researched and compiled information for various reports, including business plans, manage to budget, personnel action reports, among others

• Responded quickly to customer concerns

• Resolved disciplinary issues and escalated major concerns to the Chief Judge

• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

• Mentored and coached junior staff members by giving positive feedback and constructive criticism

• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements

• Assisted in refining procedures, defining best practices and correcting reported audit issues

• Conferred with subordinate managers each day to assess needs and optimize activities

• Implemented conflict-resolution tactics by cooperating with customers and staff to achieve agency and office objectives

• Ensured that all office practices comply with government internal control requirements

Additional Information

Mediation training:

Pepperdine University. Straus Institute for Dispute Resolution. Mediating the Litigated Case (40 hours). July 23-28, 2018.

Harvard Law School, Program on Negotiation. Negotiation and Leadership. June 19-21, 2017.

Pepperdine University. Straus Institute for Dispute Resolution. Practical Mindfulness: Clear and Calm in the Heat of Conflict. Sept. 14-15, 2017. FERC Dispute Resolution Service. Understanding and Relating to Different Temperament Stiles. Sept. 30, 2010.

Management and technical training:

Brookings Institute. Leading, Learning, and Change, Sept. 17-18, 2018. Brookings Institute. Motivating People. Oct. 3-4, 2018. Financial Accounting Institute. Utility Finance and Accounting. March 1314, 2018.

Excellence in Government Fellows Program. (One-year program). Completed 2001.

.

Bachelor of Science: Business

Administration And Management

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