Front Desk Assistant Manager
Resume:
DEVONA
MINOTT
FL *****
*********@*****.***
Recruitment Manager
Dear Hiring Manager
I would like to express my interest as a candidate within your corporation. I am a self motivated and progress driven individual with 17 years of experience in the hospitality and tourism industry.
Throughout my career, I've excelled in roles that focus on helping others, I've built an excellent history of restoring customer satisfaction. Leveraging my strengths in complaint resolution and quality assurance, combined with proficiency in time management, I am well-prepared to deliver top-quality service. My willingness to help extends to my co-workers and management team as well. I am consistently commended for balancing individual work priorities with contributions to team goals. I have learned to build a rapport and lead by example to cultivate collaborative and cooperative team efforts. Whether I'm assisting customers or supporting my team, my main priority is to contribute wherever I can.
I would greatly appreciate your review of my enclosed resume and outlined credentials. I believe that I will be a valuable addition to your business goals. I am available for an interview at your convenience.
Kind Regards,
Devona Minott
DEVONA
MINOTT
FL 33027
*********@*****.***
Professional Summary
Service driven professional with more than 10 years of progressive record of accomplishments in leadership roles within the hospitality and tourism industry. Excellent relationship-building, multitasking and decision-making skills.
Skills
Time management Opera Task prioritization
Scheduling Public speaking Coordination
EXPERIENCE
Reservations Agent
American Airlines Dec 2021-present
Generated revenue by selling tickets and related products and services.
Connect with customer while finding solutions to their travel need
Answer questions regarding airline regulations.
Offer a high level of customer service.
Assistant Manager/Group Services October 2014-
Hotel Pennsylvania New York, NY March 2021
Management of all Front Office operations including, but not limited to, guest registration (check-in/check-out) all group check-ins, room inventory and availability, guest service
Standard product quality, policy and procedure implementation and enforcement.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Interviewed trained and developed team members.
Housekeeping Payroll Manager
●Accurate & timely administration of weekly payroll for over 250 housekeeping employees (exempt and non-exempt), in accordance with the Hotel's policies and procedures.
●Liaison between the Housekeeping Department, Human Resources and Accounting departments.
●Track employees' attendance and provide coaching & counseling to employees not meeting the established hotel standard.
●Respond to payroll related inquiries by email and phone in a timely manner.
●Update weekly departmental schedule with approved vacation & benefit time off requests.
Crew Desk Coordinator
The Radisson Hotel New York, NY
May 2011 -
October 2014
●Greeted and processed airline guest for speedy check-ins.
●Managed and maintained records for existing customer base.
●Reputation Management handled and solved any customer problems or complaints.
●Handled special requests.
●Coached fellow employees enhancing their performance.
●Minimized and managed delinquent.
Welcome Desk Agent
The W Hotel Fort Lauderdale, FL
December 2009 -
April 2011
●Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
●Recognized each SPG member upon arrival, ensuring all their requirements were met.
●Constantly upsold various hotel amenities on a regular basis.
●Ensured guests were aware of their charges upon checkout and handled any disputes.
●Conducted tours of the hotel and banquet facilities and entertained qualified prospects.
●Proactively followed up with guests to ensure 100% satisfaction and repeated business.
Education
Associate of Science
York University, Toronto, Ontario
Reference provided upon request.
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