Customer Service Employment Specialist
Resume:
ADRIENNE CONGER
********.******@*****.***
Recruiter/Talent Acquisition Specialist with years of experience serving businesses in the Orange County area. Strong interpersonal skills with the ability to communicate effectively with individuals of all ages, cultures, abilities, and economic backgrounds. Years of talent management, training, recruiting and event planning experience.
KEY SKILLS
Recruiting/Talent Acquisition
Public Relations
Direct Service Coordination
Partner Development
Business Coaching/Relations
Data Base Management
Contract Writing
Job Development
Sourcing, Screening and Interviewing Candidates on behalf of Employers
Career Counseling/Development
Marketing/Outreach
Large Event Planning/Coordinating
Technology/Communication
Collaboration
Customer Service
Applicant Tracking Systems
Programs/Special Populations
Community Partnerships
PROFESSIONAL EXPERIENCE
Managed Career Solutions – Orange County, CA
OC One-Stop System– Government Contractor
Business Services Representative/Employment Specialist/Recruiter/Talent Acquisition 01/01/2019 – 08/31/2022
Build relationships with local employers and maintain contact on a regular basis to identify job openings, staffing needs, training needs (OJT Training), and provide specific business resource information such as labor market data, wage and occupational statistics, layoff aversion strategies, and referrals to business partners.
Continuously evaluate and assess companies’ needs and determines in what ways our services can most greatly benefit employers.
Continuously develop new business relationships through telephone, e-mail, networking, and face-to-face contact.
Manages all day-to-day communications to include e-mail, phone, and in person interactions with employers, Orange County Workforce Solutions Center registered clients, WIOA enrolled clients, Veteran clients, clients from partner agencies, and colleagues.
Plan, coordinate and execute recruitment events with employers.
Coordinate and execute OJT agreements with employers and WIOA-enrolled job candidates, monitor training plan and document training progress.
Create, develop, and manage internal procedures for various job functions.
Counsel clients on resume writing strategies to address employer need.
Review and submit resumes to employers for hiring consideration.
Follow up with employers regarding candidates submitted.
Analyze data analytics, insights, and trends to ensure service level agreements are achieved; partners with team to ensure strategies are in place to achieve hiring in hard to staff locations and situations.
Knowledge and Understanding of the Workforce Innovation and Opportunity Act and Department of Labor TEGLs
Trained in serving special populations (i.e., individuals with barriers) to include, trauma informed training, motivational interviewing, etc.
Staff training and coaching.
ProPath Inc., - Orange County, CA
OC One-Stop System – Government Contractor
Business Services Representative/Recruiter/Talent Acquisition and Special Projects 07/01/2009 - 12/31/2018
Successfully planned and executed large hiring events including regional job fairs within Orange County.
Provided formal and informal presentations to provide information relative to the services available to employers and customers under WIOA and One-Stop system.
Managed contract processes and all associated forms and documentation.
Planned, developed, and conducted meetings directed at fulfilling employer’s hiring needs.
Knowledgeable of local industries that encompass the economy and demographics of Orange County with specific understanding and awareness of job skill requirements; ability to analyze fiscal, demographic and labor market information as it relates to the development of business customer needs.
Participated in successful collaborations with partner agencies while leveraging services and achieving over 100% of fiscal goals.
Goal and result oriented with the ability to meet time commitments and followed through to task/job completion; with a strong work ethic and capacity for responsibility.
Strong organizational, process, and project management skills with demonstrated ability to prioritize and multi-task with efficiency.
Outstanding written and verbal communication skills.
Made logical and judicious management decisions and provides workable solutions to problems; weighs alternative decisions and reduces outcome risks.
Ensured timely and professional execution of assigned projects, tasks, and deadlines.
Coached businesses regarding hiring needs and current HR practices
Coached job seekers regarding best practices during their job search and interview process
Participated with local Chamber organizations, non-profit agencies, colleges, vocational schools, government agencies, law enforcement groups, and Veteran organizations to promote successful employment goals and needed community services for groups within specific populations as well as serving local employers.
Program Director – Special Needs Inclusion Focus 2007-2009
Montessori Children’s’ House in Cypress - Cypress, CA
EDUCATION
Cypress College – Liberal Studies 2006-2008
American Montessori Society – Associate Teaching Credential 2008
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