Front Desk Data Entry
Resume:
Alexa Lockwood
EXPERIENCE
VCA Animal Hospital Front Desk Receptionist 718 El Camino Real,
San Carlos, CA
Checking patients in and out
Processing payments via debit, credit, cash or telecheck
Learning different types of prescription food and medications
Learning medical terminology
Going over detailed procedure/authorization forms with clients respectfully and properly
Discussing Euthanasia Protocols/Forms with clients who are not in the right state of mind
Answering multiple phone lines (6+ phone lines)
Booking appointments and procedures
Emails/Advertisement
Filling Medications
Calling other vet hospitals for records
Rooming Patients
Getting weights on patients
Cleaning exam rooms
Making sure patients are roomed on time for doctors
Calling No Call No Show appointments
Calling clients to collect missed payments
Keeping Front Desk area organized and clean
Scanning and Uploading Documents in a timely manner
Learning to read medical documents and medical records
Calling and Text messaging our clients about vaccines that are due Silicon Valley Laser, Administrative Receptionist, 3375 Woodward Ave, Santa Clara, CA 95054
Answer and transfer calls on a 3-line phone system. Accept deliveries,
sort mail,
Data entry Handle additional projects as assigned.
Handle sensitive and/or confidential documents and information.
Communicate with manager and client on job or deadline issues.
ToysRUs Customer Service Representative 2270 Bridgepointe Pkwy, 5827 Ettersberg Dr
San Jose CA, 95123
*************@**.*****.***
SKILLS
I collaborate with others
well
Determined to make
clients happy and fulfill
their needs
Fast and Efficient Worker
Seek help from others
Seek high goals for
myself and make them
happen
Persistently work hard
even when things are
difficult
Consistently on task on
my projects
Turn in high quality work
Organize task correctly
so all documents are in
correct order
Language
My primary language is
English.
References
Kermit Clum
***********@*****.***
Tammy Schuft
(704) 264- 9749
*******@*****.***
San Mateo, CA 94404
Take payment information and other pertinent information such as addresses and phone numbers.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Inform customer of deals and promotions.
Sell products and services.
EDUCATION
Everest Public High School 455 Fifth Ave, Redwood City, CA 94063 Freshman year til Junior year
Lindsay Senior High School 1849 E Tulare Rd Lindsay, CA 93247 Graduated my senior year in June 2016
San Jose City College 2100 Moorpark Ave, San Jose, CA 95128 Associates degree
Continuing my education at San Jose State University 1 Washington Sq, San Jose, CA 95192Bachelors in Sociology in Fall 2023
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