NADINE MIGUEL

adsrlo@r.postjobfree.com Phone Number: 520-***-****

Objective

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate

the work culture for the betterment of all parties concerned.

Summary of Qualifications

● 10 years’ experience in customer service, administrative and data entry

● Computer literate: Word, Excel, database, Internet, email, familiar with PowerPoint

● Works effectively as a team member

● Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

● Possess effective planning, organizational, communication, presentation and interpersonal skills

Work Experience

Front Desk Attendant

● Greet, register, and assign rooms to guests of hotels or motels, Issue room keys and escort instructions to bellhops

● Contact housekeeping or maintenance staff when guests report problems

● Keep records of room availability and guests’ accounts, manually or using computers

● Make and confirm reservations, Verify customers’ credit, and establish how the customer will pay

● Record guest comments or complaints, referring customers to managers as necessary

● Compute bills, collect payments, and make change for guests

● Transmit and receive messages, using telephones or telephone switchboards

● Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations

regarding shopping, dining, or entertainment

● Advise housekeeping staff when rooms have been vacated and are ready for cleaning

● Perform bookkeeping activities, such as balancing accounts and conducting nightly audits

● Clean and maintain lobby and common areas, such as restocking supplies and watering plants

● Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies

● Date-stamp, sort, and rack incoming mail and messages

● Deposit guests’ valuables in hotel safes or safe-deposit boxes, Arrange taxis, restaurant reservations for customers

Call Center Representative

● Confer with customers by telephone or in person to provide information about products or services, take or enter

orders, cancel accounts, or obtain details of complaints

● Check to ensure that appropriate changes were made to resolve customers’ problems

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments

● Determine charges for services requested, collect deposits or payments, or arrange for billing

● Resolve customers’ service or billing complaints by refunding money, or adjusting bills

● Complete contract forms, prepare change of address records, or issue service discontinuance orders

● Contact customers to respond to inquiries or to notify them of claim investigation results or adjustments

● Solicit sales of new or additional services or products

● Review insurance policy terms to determine whether a particular loss is covered by insurance

Bus Disptach

● Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to

customer requests, specifications, or needs, using radios or telephones

● Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors

● Record and maintain files or records of customer requests, work or services performed, charges, expenses,

inventory, or other dispatch information

● Receive or prepare work orders, prepare daily work and run schedules

● Determine types or amounts of equipment, vehicles, personnel required, according to work

● Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or

other hazards

● Arrange for necessary repairs to restore service and schedules

● Ensure timely and efficient movement of trains, according to train orders and schedules

Receptionist Secretary

● Use computers for various applications, such as database management or word processing

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

● Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records

of collections and disbursements, and ensure accounts are balanced

● Create, maintain, and enter information into databases

● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining

documents, such as attendance records, correspondence, or other material

● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs

● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to needs

● Schedule and confirm appointments for clients, customers, or supervisors

● Complete forms in accordance with company procedures

● Locate and attach appropriate files to incoming correspondence requiring replies

● Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies

● Operate electronic mail systems and coordinate the flow of information, internally or with other organizations

● Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense,

statistical, or monthly reports

● Open, read, route, and distribute incoming mail or other materials and answer routine letters

● Provide services to customers, such as order placement or account information

Work History

Abucus Staffing AHCCCS Rep

September 2021 November 2021

Allstaff Patient Registration

Tucson Az. Jan 2021 April 2021

C3 Customer Representative

Tucson,AZ. Oct 2019 Jan 2020

Quality Inn Front Desk Phoenix, AZ April 2012-July 2016

OpenTech Allicance CSR Phoenix, AZ February 2010-April 2012

Bee Line Transportation Dispatcher Casa Grande, AZ June 2007-May 2008

Hickiwan District Receptionist Sells, AZ January 2002-January 2005

Education

Associate degree, Billing and Coding

Carrington College Phoenix, AZ

Associate degree, Health Unit Coordinator/Ward Clerk

Bryman Collage Phoenix, AZ

Contact this candidate