Customer Service Data Entry

SARAH MOORE

**** ******** ****, *******, ***** · 757-***-****

adsrld@r.postjobfree.com

SKILLS:

Prioritizing work, problem solving, and 25 years in customer service, coordinating multiple projects with team members across departments. Excellent customer service, written and verbal communication skills, excellent good documentation practices, demonstrated ability to learn and apply knowledge quickly, multitasking, ability to work and lead independently and as part of a team. Demonstrated ability to meet targeted deadlines and exceed expectations. Adapts quickly changing requirements.

EXPERIENCE

Rapid Express Transporters, LLC.

Co-owner

June 2021-March 2022

Our small business is a trucking company which I use to drive for hauling loads around the United States. I am the co-owner of Rapid Express Transporters, LLC. Along with managing our small trucking business, I helped manage the expenses and played a vital role in the daily operations. We are currently closed due to us re-evaluating our company to turn it into a nonprofit organization.

Anthem, Inc. (Contracted through Kelly Services Oct 2018 – Feb 2019)

Customer Care Rep I

October 2018- October 2021

Provide excellent customer service to our Providers to ensure their experience is pleasant as well as informative.

Responded to calls and multiple live chats from medical professionals concerning member benefits, eligibility, claims and appeals.

Complete data entry task to provide documentation for follow ups

Accurately navigate through multiple enterprise systems to research and provide accurate information for claims, appeals, and benefits, forms, and other resources tools to resolve escalated issues

Triaged calls- connecting providers with appropriate departments to assist with the provider’s needs.

Chat Lead Responsibilities (SME)

Support chat team members by providing training to navigate organizational resource tools to locate information quickly

Train team members to navigate organizational resource tools

Provide internal and direct contact numbers to chat support members

Transfer required forms to providers

Designed tool to eliminate repetitive questions

Team Responsibilities (SME)

Assist in facilitating meetings

Conducted Side by side training

Daily mentoring to team members

Provided quality review and corrections to Daily Inventory for team

Resolve escalated calls

Identify opportunities for department improvements

Reviewed documentation for accuracy and completeness

Contacted providers for additional or clarifying information

Comfort Inn

Asst. Executive (Administrative) Housekeeper/Front Desk Associate

March 2016-March 2018, June 2018-December 2019

Managed the environmental standards and processes of all areas of the customer experience to provide a clean, safe, and enjoyable experience

Perform monthly inventory and procurement of supplies and equipment.

Supervise 10 to 15 employees.

Provided quality audits of guest areas, processes, documentation

Trained and managed new hires.

Provided outstanding customer service to ensure guest accommodations and requests are met with the highest of standards.

Managed the Scheduling and cancelling of reservations

Maintained Call log for sister properties

Provided data for in House metrics and complaints

Investigated and resolved complaints to provide corrective and preventive action

Recording of reports

ACHIEVEMENTS

Received recognition from providers shout outs, Regional Mgr. Teresa Bryan and Dir. Carter Reid.

Received the “Values in Action Reward” for exceeding company and provider expectations.

Completed online courses with Alpha College of Real Estate/The CE Shop, passed the VA examination for Real Estate

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