Customer Service Store Manager

Debra Bedocs

Medina, TN *****

Cell: 731-***-****

E-Mail: *************@*****.***

Summary

Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high- stress environments.

Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments. Proficient in Microsoft Office including Word, Excel and Outlook. Organizing files. Drafting messages. Scheduling appointments and managing in social media and general staff support.

Skills

In-store event display management

Product expertise

Overstock strategy

Marketing knowledge

Program leadership

Requirements analysis and design phases

Data collection and analysis

Account management

Administering tests

Verbal written communication

Detailed Oriented

Staff Management

Reporting Skills & Administrative Writing Skills

Manage data base such as Microsoft.

Prepare presentations, reports, & Documents

Experience

August 2020 to Current

Northgate Storage

Office Manager

Frequently updated product displays according to market changes and company and personal sales goals.

Stayed up to date on personal inventory and success rates to communicate and collaborate with suppliers.

Stayed up to date on inventories, supplies and customer orders. Over 900 Units and checking in U-Hauls and checking them out.

Novemeber 2020- Part-Time

Spirit Logistics

HDM Manager

Over 8 Stores . Responsible for the drivers and contractors. September 2017 to February 2020

Food Giant Medina, TN

Store Manager

Successfully led key projects which resulted in positive outcome. Planned and executed projects.

Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.

Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review in a pacific time frame. Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations. Open & Close of the store. Payroll, Scheduling, Merchandising, Team leadership, Coaching, Mentoring. Profit loss and Prevention.

Ordering. Vendor Management.

Responsible for cash office, Deposits, Western Union and Money Orders and Customer Service.

June 2015 to September 2017

Ruler Cape Girardeau, MO

Store Manager

Open & Close of the store.

Updated store pricing, signage and merchandising based on current promotions. Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.

Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.

Supervised and led 10 department managers while overseeing performance and productivity of 50 or more employees.

Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.

Maintained daily record of all transactions.

Hired, trained and managed team of 50 or more associates, including evaluating performance and enforcing disciplinary actions.

Coached and mentored associates to achieve employee promotions. Hired and trained employees to start a new store in a different location. Counted cash drawers and made bank deposits.

Supported in managing daily store functions.

May 2014 to June 2015

Dollar Tree Jackson, TN

Store Manager

Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.

Set and administered annual operating budget, consistently maintaining controls and preventing overages.

Contributed to merchandising ideas at team sales meetings. Improved efficiency 100% through supervising daily staff assignments and tasks. Wrote order supply requests to replenish merchandise and submitted for sign-off. Coordinated sales reports, reconciled accounts and made bank deposits. Counted cash drawers and made bank deposits.

Coached and mentored associates to achieve employee promotions. Created attractive store displays to generate customer interest and boost sales. July 2013 to May 2014

Aldis Inc. Jackson, TN

Store Manager in Training

Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.

Planned and executed projects.

Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact. Monitored multiple databases to keep track of all company inventory. Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations. Driving and Maximizing sales and profitability of the store to achieve growth. Lead by example

Merchandising

Handle all paper work.

Education

South Side High School Jackson TN

High School Diploma

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