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Assistant Office Customer Service

Location:
Briarcliff Manor, NY
Posted:
September 27, 2022

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Resume:

Reginald Bush

PO Box ***, Ossining, NY *****

914-***-****

adsrl9@r.postjobfree.com

OBJECTIVE

• Experienced professional in management, customer service, building/facilities operations, and event planning. Accomplished in problem solving, business analysis, and executive communications. Skilled and successful in project, process, client and vendor management. Proven initiator, strategic thinker, planner, effective leadership and organizational, and behavioral skills.

PROFESSIONAL EXPERIENCE

CDPAS ASSOCIATE, DIRECT CARE, BROOKLYN, NY, 2017-PRESENT

• Management of Elderly Parents Program

AREA DIRECTOR WESTCHESTER COMMUNITY OPPORTUNITY PROGRAM 2009-2016

• Chief Administrator officer of White Plains Community Action Program office

• Communications with various agencies on local (White Plains), NY State, and Federal level

• Identified and secured various State and Federal grants for the poverty-stricken individuals and families.

• Major partner with the Department of Social Services of Westchester for Strive and the disenfranchised individuals and families in White Plains and surrounding areas.

• Primary contact and partnership with local politicians, members of the judiciary, school officials, and community organizers

• Created, implemented, and maintained budget and financial operations of office OFFICE MANAGER VANGUARD OF WESTCHESTER-VERIZON INFORMATION SERVICES 2003-2006

• Support of 9 sales representatives, District Sales Manager, and operation of office DIRECTOR OF OPERATIONS YWCA OF WHITE PLAINS & CENTRAL WESTCHESTER 2002-2003

• Day to day operations of 2 buildings with a staff of 16 direct reports and all vendor relations and contracts OPERATIONS MANAGER IBM 1995-2011

• Managed construction of multi-million-dollar customer briefing center

• Developed, implemented, and managed process, procedures, and operations of $14 million lab

• Managed 8 direct reports for food service, intellectual property, security and unionized personnel PROBLEM ANALYST, EXECUTIVE CORRESPONDENCE, TECHNICAL ANALYST PRODIGY SERVICES COMPANY 1990-1995

• Managed customer service team of 50, including outsourced team for NE United States

• Identified, analyzed, and resolved root cause of escalated customer inquiries President regarding policies OPERATONS SUPERVISOR/ASSISTANT OFFICE MANAGER, MIS DEPARTMENT HO PENN MACHINERY COMPANY

1983-1990

• Managed all aspects of MIS department and computer room operations with 9 direct reports SKILLS & ABILITIES

MANAGEMENT

• County-wide Area Director, Operations Manager, Manager IT Department, Chairman-Board of Directors COMMUNICATION

• White Plains CAP Talks Weekly Cable Television Show, White Plains Community Media Center, White Plains, NY

• Rappin’ With the Rec, Weekly Radio Show, Ossining High School, Ossining, NY

• Keynote Speaker at Various Venues and Events (Annual Rotary of Ossining, Class ’77 OHS, Annual Howard University Charter Day…

LEADERSHIP

• Team Lead and Strategic Planning Committee for Blueprint for Change, a summit to conclude action plans on resolving disparities in Health and Human Services, Economic Development, and Housing in Westchester County

• Westchester County Board of Legislators Advisory Board

• Presenter and Speaker at annual NYS Caucus Weekend, Albany, New York

• Village of Ossining Zoning Board of Appeals, Planning Board, and Board of Architectural Review

• Board of Directors, Interfaith Council for Action – Neighborhood Affordable Housing Preservation (Chairman of the Board-2004-08)

• Board of Directors, Ossining Public Library Board

• Board of Directors, Westchester Community Opportunity Program

• Inductee, National Honor Society Hall of Fame, New York State (Ossining High School)

• President Emeritus, Howard University Alumni Association EDUCATION

HOWARD UNIVERSITY, WASHINGTON, DC - BACHELOR OF SCIENCE/ARTS - ZOOLOGY/POLITICAL SCIENCE ‘83 AWARDS and HONORS

• 2017-18 Village of Ossining Proclamation for Outstanding Service including Member of Planning and Zoning Boards

• Ossining School District National Honor Society Hall of Fame

• Outstanding Board of Director-Interfaith Council for Action

• Ossining Cooperative Scholarship Outstanding Community Service Award

• US Congressional Community Service Award-Hon Nita Lowey

• Westchester County Board of Legislators Outstanding Civic Service Award

• Town of Ossining Proclamation-Outstanding Volunteer Service Award

• REFERENCES UPON REQUEST



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