Administrative Assistant Service Representative
Resume:
Yvette R. Leyva
**** **** **** **., #* San Jacinto, CA 92583
951-***-**** **********@*****.***
SUMMARY OF QUALIFICATIONS
10+ years of Administrative Experience (legal, insurance, home mortgage, medical. Current Live Scan DOJ)
PROFESSIONAL WORK EXPERIENCE
Big B’s Plumbing, Murrieta, CA May 2022 – Present
Customer Service Representative (Manpower Temp Agency)
Answer incoming calls from existing & potential customers
Verify / Input customer’s information & schedule service calls
Dispatch technicians to calls as needed
Follow up with missed calls & call customers to see if services needed, process accordingly
Hemet Home Health Care, Hemet, CA July 2021 – Feb 2022
Scheduling Coordinator/Administrative Asst
Assigned LVN’s to see patients (Microsoft Excel spreadsheet updated regularly)
Verified patient’s insurance, requested updates as needed (maintained in Excel Spreadsheet)
Created/updated Excel spreadsheets (case load for each nurse & HHA)
Created staff list / reports using Microsoft Word/Excel
Cornerstone First Mortgage, San Diego, CA Nov 2020 – May 2021
Loan Officer Assistant / Loan Processor – Boyd Branch – Branch closed
Provided daily support to the mortgage loan officer
Updated clients regarding items needed/requested (Microsoft Word)
Ordered appraisals, verified employment, ran DU, ran & reviewed credit reports, requested & cleared underwriting conditions. Assisted LO and borrowers with mortgage needs
Used Blend & Encompass software to manage applications and updates on loans
Communicated, worked with borrowers, escrow officers and realtors
AppleOne Employment Services, Temecula, CA Apr 2019 – Mar 2020
Campus Operations Coordinator – University of Phoenix (Sept 2019 – Mar 2020) – Temp
Prepared 14 classrooms daily, stock supplies for instructors
Processed, distributed attendance and instructor rosters, record/tracked student absences
Solar Eclipse, Sales Force, SGA (Simplified Global Attendance) to manage student/teachers
Administrative Assistant – S&J Supply (Apr 2019 – Aug 2019) - Temp
Handled heavy phones, transferred to sales and manager teams
Processed/reviewed billing, RMA’s, sales orders and sent to corporate office upon completion
Ordered offices supplies, organized supplies in supply room
TGI Friday’s Temecula, CA Dec 2017 - Mar 2019
Hostess (restaurant closed down)
Greeted, seated guests, handled heavy phones, took to-go food orders, assisted servers/managers as needed
Maintained cleanliness and order in ladies bathrooms, restocked supplies
Yvette R. Leyva
Page 2
AXA Advisors San Diego, CA Jan 2006 - May 2016
Administrative Assistant (manager recently deceased)
Handled multiple line switchboard/receptionist responsibilities as needed
Greeted clients, composed correspondence, filed, faxed, copied documents
Ordered prospectuses for investment clients, processed client investment applications
Software/Websites:
Microsoft Office (proficient in Word, Excel), Sales Force, Solar Eclipse, SGA, Quicken, Encompass, Blend, VA/FHA Website, Settlement One Credit, Zendesk, Kinnser, CSLB, GovPartner, ServiceTitan, CallSource, & SwipeSimple
REFERENCES
Precious Butler, RN
Hemet Home Health Care
************@*******.***
Adam Black, Staffing Consultant
Apple One Temp Agency
*********@********.***
Carrie Macy, LOA
Cornerstone First Mortgage
******@*****.***
Contact this candidate