Facilitate team events in a way that brings out the ideas of everyone

on the team.

Ensures the outcomes of the events are achieved.

Facilitate scale planning for the teams which includes; pre-planning preparations, PI planning events and represent the team in scrum of scrums.

Successfully coached the team to a high performing state through collaboration and relentless focus on continuous improvement. Facilitate discussions and problem solving within and across teams with regards to dependencies.

Provide visibility to team’s goals, delivery plans and with the use of pair programming and swarming techniques, the team realizes set goals.

Teach and mentor teams on Agile, Scrum/Kanban principles and best practices.

Facilitate con ict resolution sessions with my teams using the Fish- bone diagram.

Wolters Kluwer

EXPERIENCE

Henry Snyder High School

(June 1975)

EDUCATION

LINDA COTTON

Anderson

Skillful scrum master o ering 5 years of experience and knowledge in agile techniques and best practices. Excellent ability in organizing teams to be more e cient by promoting a collaborative environment that fosters self-organization, cross functionality, and a problem solving mindset amongst scrum teams. Detail-oriented, collaborative, motivat- ed to drive projects from start to nish as part of a dynamic team. SKILLS

Negotiation

Coaching & Mentoring

Microsoft Excel

CONTACT

adsrkv@r.postjobfree.com Summary

March 2017 - Present (5 years 4 months)

Scrum Master

High School Diploma

www.linkedin.com/in/linda

cotton-434b9223a (LinkedIn)

Philadelphia, Pennsylvania, United

Facilitated frequent time-boxed meetings which created room for conversations amongst team members about their various tasks, which kept all team members aligned with the organization’s goals.

Proposed a pull work method instead of allocating tasks on team members as a result, team members became more liable for their work as it showed trust in their ability by the organization.

Provided a platform where team members could present or write down obstacles they face and ensured steps were put in place to eliminate these obstacles. Participated in patient sta meetings where we discussed patients’ needs and how to better assist them.

Initiated the creation of a board carrying basic principles such as respect, privacy, prefer- ences which served as a reminder of the values of the organization to all. AnMed Health

EXPERIENCE

March 1996 - February 2017 (21 years)

Facilitator

First Jersey National Bank

September 1984 - April 1996 (11 years 8 months)

Analyzed and explored internal and external workout programs and debt settlement solutions with clients in an attempt to reduce their delinquency and recover debts. Worked independently and as a team to locate clients with no active contact informa- tion by using various tools such as credit bureau trends/patterns, web research, and internal processes to lessen bank loss, while closely adhering to the departmental com- pliance protocols.

Proposed prioritizing calls so that we don’t waste time on calls we were almost certain will not yield any bene ts as a result e ectiveness was improved. Facilitated the application of new methods which gave the customer more options to pay their debts.

Facilitated meetings between the upper management and team leaders to assess our goals and set priorities within teams which resulted in high pro ciency. Call Center Collection Agent (Team Lead)

Anderson, South Carolina, United States

Jersey City, New Jersey, United States

Contact this candidate