Customer Service Engineering Technician
Resume:
JAMES C. FARR
SUPPLY CHAIN ANALYST
P
E
*********@*****.***
A
Union, SC 29379
W
www.linkedin.com/in/jay-farr
EXECUTIVE SUMMARY
AREAS OF EXPERTISE
A forward-thinking and results-driven professional with proficient personnel development and project management skills.
30 years of entrepreneurial experience optimizing and streamlining business in private sectors
15 years of experience in engineering, manufacturing, and business development
15 years of Business Relationship Management providing viable options to resolve production problems and enhance business processes
Project Management
Process/Cost Analysis and Improvement
Operations Analysis
Production Order Variance Reconciliation
SYSTEMS & APPLICATIONS
SAP
PowerPoint
Word
Excel
Access
Outlook
SKILLS
Time Management
Organizational Skills
Leadership
Critical Thinking
Problem Solving
Adaptability
Collaboration
PROFESSIONAL DEVELOPMENT
Co-Chair for United Way Tyger River
Lean Leadership Certification
IQA Auditor
Internal Auditing for AS9100C Quality Management Systems
Internal Auditing for QMS Assessment
Lean Frontline Leader Training
Timken Manufacturing Operating Systems
OSHA General Industrial Safety and Health
American Red Cross Basic Life Support
FORMAL EDUCATION
B.A., Communications
University of South Carolina
PROFESSIONAL EXPERIENCE
2020 to Present
The Timken Company, Supply Chain Analyst
Coordinate with Operations and Distribution Centers to ensure shipments achieve customer promise dates. Includes intervention and coordination efforts such as “credit hold” releases and securing shipment authorizations from customers.
Coordinate outsourcing of components required for Tyger River Plant product: Duties include selection of items to quote, cost comparisons, routing/mbom maintenance, and daily contact with suppliers and Operations to ensure on-time deliveries
Conduct analysis to determine root cause of late deliveries to customers and corrective actions to improve OTD performance to promise.
Work closely with Operations and Scheduling to initiate proactive steps to prevent late deliveries to promise.
Manage the logistics of transferring product from Distribution Centers for product modification - includes initiation of transfer from DC to TRP and return shipments to DC.
Manage daily customer contact concerning lead-time quotes, product status, and expected delivery dates.
Communicate and coordinate supplier expedite status to Operations.
Supervise operative associates in Shipping and Receiving Depts., including scheduling weekend coverage for plant support
2018 to 2020
The Timken Company, Production Control Analyst
Strategically manage and schedule assigned Value Streams to meet plant goals for On-Time-Delivery (OTD), Schedule Attainment, Stock in Rates, and other metrics significant to measure Customer Service performance
Prioritize plant scheduling based upon customer priority to include: Expedites, MTO, SS, and MTF
Partner with the IE Group Leader to minimize Production Order Variances when flexing between Value Streams regarding production flow and customer service
Develop plans and collaborate with the Operations Team and Supply Chain Team to execute movement of stalled product orders
Independently manage MRP and Work Scheduling workflows for new SAP deployments
Lead Weekly Schedule Attainment Rollover Meetings to appoint essential business partners with Customer Order-related issues and resolutions aimed to expedite impacted stakeholder orders
Effectively communicate with customers in a timely manner regarding inquiries on open orders or quotes
Conduct Weekly Capacity Reviews as needed with the Leadership Team
2007 to 2018
The Timken Company, Industrial Engineering Technician
Supported business partners with scheduling production orders and balancing production lines
Successfully managed inventory on purchased, manufactured, and finished products
Analyzed production and purchase orders upon receipt prior to proper disbursement
Created cost-effective processes for manufactured components
Performed statistical analysis to meet departmental goals
Initiated and managed workflows in SAP
Served as a liaison between The Tyger River Plant, other sites within the corporation, and vendors
Developed materials that complied with company standards and specifications
Effectively reconciled order variances
2005 to 2007
Piedmont Care, Medical Case Manager
Allocated medications and purchased services for clients
Developed individual treatment plans
Provided quality customer service by informing clients of various resources for treatments
Managed records in accordance with Medicare and Medicaid policies and procedures
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