Sheffery Johnson

Quincy, MA 781-***-**** adsrjw@r.postjobfree.com

Customer-centered professional with over 20+ years experience in different roles and positions of customer service. Proven ability to engage customers and resolve complaints. Passionate about building and strengthening customer relationships. Certified Administrative Assistant from Millennium Training Institute.

Education

Anticipated completion 2023: Bachelor’s Degree in Business Administration, Grand Canyon University

Professional Experience

2010 – Present, Hairing is Caring Salon, Quincy, MA

Self-Employed Hair stylist - Present

2006 – 2008, Motel 6, Danvers, MA

Front Desk Clerk/Supervisor: Managed online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests, while collecting necessary information (like contact details and exact dates of their stay). Respond to clients’ complaints in a timely and professional manner. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments.

2004 – 2006, Motel 8, Cape Girardeau, MO

Night Audit/Front Desk Clerk: Handling end-of-day bookkeeping, auditing and account reconciliation. Complete all EOD tasks and ensure other departments have done the same. Respond to clients’ complaints in a timely and professional manner. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services.

2001 – 2008, Caravan Night Club, Revere, MA

Cocktail Waitress/Bartender: Served food and drinks to Patrons while displaying excellent customer service

2000 - 2002, Spring Lightbridge Call Center

Customer Service Representative: Answered incoming calls from customers to sign-up or cancel services. Handled billing and payments, and efficiently troubleshooted any problems that customers had.

Additional Education

Licensed Cosmetologist, Blain Beauty School, 2008

Certified Bartender, Boston School for Bartenders, 2000