Customer Service Sales Supervisor

STACY BREWER

**** ** *** ****, ***, FL ***** · 772-***-****

************@*****.***

High-achieving management offering an extensive background in customer service, sales, client

relations and merchandising. Self-directed and self-motivated team player who also works well

Independently.

ACCOMPLISHMENTS

Awarded Manager position during the first six months of employment.

Supported the valuable warrior spirit for the company as Lead Warrior for 4 years.

Reduced staff turnover by 10% in one year by implementing several

well-received team and morale-building programs.

EXPERIENCE

2/2018 – CURRENT

TELEPERFORMANCE/ HUMANA

Started as an agent and worked up to supervisor / training management in 2 years, Managed call floor with up to 30 agents.on my team. Control the call que and move agents skill set as needed. Updated reports and reported directly with the client. Motivated agents and helped them to achieve goals they set out. Call listening and coaching agents to develop better communication skills.

Licensed Sales supervisor:

Responded to scheduled appointments to discuss health insurance plans to determine if Medicare clients should stay on their plan or change.

Maintain State licensing requirements kept abreast of regulatory changes and requirements.

Performed administrative tasks such as maintaining records and handling policy renewals.

Motivated the sales team and met our sales goal each week.

Drove the closing sales team to be number one on the boards with their sales and customer service.

12/2012 – 10/2017

MANAGER, JC PENNY

Department Supervisor

JCPenney - Jensen Beach, FL

Owned team productivity metrics.

Addressed negative customer feedback immediately.

Improved service quality and increased sales by developing a strong knowledge

of company's products and services.

Effectively communicated with team members to maintain clearly defined

expectations.

Developed rapport with the customer base by handling difficult issues with

professionalism.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and

reconciling cash receipts.

Maintained up-to-date knowledge of store policies regarding payments, returns

and exchanges.

Organized weekly sales reports for the sales department to track product

success.

Determined staff promotions and demotions, and terminated employees when necessary.

01/1997 to 12/2012

Owner/ Operator

Brewer Family Day Care - Stuart, FL

Organized activities that developed children's physical, emotional and social

growth.

Created daily lesson plans for activities.

Made nutritious snacks and meals for 12 children.

Established and maintained a safe play environment for the children.

Taught children personal care behaviors, including toilet training and feeding.

Stayed current on all toy and child-related recalls and safety warnings.

Monitored educational progress by keeping detailed individual charts and files.

EDUCATION

MONTH YEAR

DEGREE TITLE, SCHOOL

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2014

BACHELOR OF SCIENCE: EDUCATION

IRSC

Advanced Classroom Management training

Attended seminar on Harassment, Bullying and Cyber-Intimidation in Schools 3.75

GPA

Advanced coursework in Middle School Science

SKILLS

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ACTIVITIES

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