Service Representative Customer
Resume:
Eleana Monroe
Customer Service Representative
Johnstown, PA
**********@*****.***
Seeking a position where I may be able to utilize my existing skills and abilities while allowing room for promotional opportunities.
Ability Summary
• Excellent communication and organizational skills.
• Ability to handle multiple tasks simultaneously.
• Proficient with Microsoft Office Suite, ability to use and operate computers, as well as learning new software programs.
• Assist in the generation of reports, including gathering of data via the computer/internet, printed reports, or other available media.
• Organize and maintain files and or filing system. Authorized to work in the US for any employer
Work Experience
Fitting Room Associate
Ross Dress For Less - Lake City, FL
July 2017 to March 2020
• Managed and oversaw merchandise resets
• Stocked shelves and verified inventory codes
• Complied with Ross Dress For Less established policies and procedures Customer Service Representative
Sitel Corporation - Lake City, FL
November 2012 to February 2019
Received inbound calls from customers ordering products or services that were being offered. Updated existing
information in database while providing excellent customer service in English and Spanish. Merchandising Assistant
Macy's Westshore - Tampa, FL
September 2011 to December 2011
Stocked sales floor as necessary, arranged clothing and accessories in proper places. Informed customers on where to find merchandise when needed. Marketing Agent
Ventron Management LLC - Tampa, FL
August 2010 to November 2010
Contacting prospective clients from a web based program called Max Leases. Which stored data of every prospective client calling into the apartment complex requesting information on leasing an apt. Also, was responsible for leaving fliers in local businesses creating leads for new prospects. Met with area business leaders to develop a rapport with them so we can continue to leave fliers with them on a weekly basis.
Customer Service Representative
Vangeant Inc - Riverview, FL
August 2009 to January 2010
Received inbound calls from the public to enroll them in Medicare, explained benefits to Medicare recipients. Also, helped them to choose the best health care package available. Informed them of their rights to file complaints in regards to their treatment. Handled sensitive PHI information with Pharmacists, doctors, and others in the healthcare industry. Phone: 813-***-**** - *********@*****.***
Customer Service Representative
Apac Customer Service Company - Tampa, FL
June 2006 to July 2008
Received inbound calls from customers inquiring about their packages. Informed customers of package location. Verify and updated account information.
Receptionist
Express Personnel - Tampa, FL
April 2006 to June 2006
Answered multi-line phone. Up to 45 lines. General office duties. Switchboard Operator
Balance Staffing - Tampa, FL
November 2004 to January 2005
Answered multi-line phone (200 lines), E-mailed faxes to clients. General office duties. Education
GED in Education
Learning Center
October 1998
Skills
• Multi-line phone systems
• Insurance verification
• Medicare
• Retail sales
Languages
• Spanish - Expert
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