Experience Specialist Customer Service
Resume:
Franchesca Rodriguez
Corona, NY 11368
***************@*****.***
SKILLS
Great leadership skills
Great customer service
Time management
Multitasking
Active listener
EXPERIENCE
Au Bon Pain, Laguardia Airport - Mto (Sandwich maker) August 2017 - March 2020
● As an mto I had to create the sandwiches that the customer would either choose from the menu or create on their own. My job was to ensure that the customers were satisfied with their food and let them know what the food has and if there are any food allergies they need to let me know to do so.
● I wanted to ensure that the customer was satisfied with the service that was provided by me and the store. Making sure that the customers had their food on time and were happy with the experience we as a whole gave them
Tutor, Queens Public Library at Corona/Daycare server July 2017 - present/ June 2020-present
● Work with children from ages seven to ten. Helped children comprehend what they were learning in school through their homework.
● Teaching them new vocabulary words and possible new strategies that can best help them understand the subject matter. Taught them how to take their time in order to improve their reading skills.
(ACES), Laguardia Airport -Airport Customer Experience Specialist November 2021- March 2022
● As an ACES I had to relocate from time to time. Travelling was part of the job. My duty was to greet and approach passengers.
● If customers need any assistance such as knowing if they're at the right terminal, where they need to check their bags, or where they can catch any transportation to get to their destination. I would be able to help them with any further questions so that their experience at the airport isn’t overwhelming. Green Leaf, Laguardia Airport- Sandwich/Wrap maker April 2022- Currently
● For this position I would morning food for passengers who would arrive early to the airport.
● If I was needed at the next door store I would go and help out there as well. I would be helping both stores sometimes back to back.
EDUCATION
Laguardia Community College, Long Island City - Graduated with an Associates Degree on Early Childhood Education
September 2018- June 2021
Hunter College, Manhattan- Bachelors Degree on Psychology I am currently still attending hunter college
Language
Bilingual- English & Spanish
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