Service Representative Customer
Resume:
Oakland, CA
**********@*****.***
SEGEN BEYEN
Professional Summary
Friendly and enthusiastic receptionist with almost 6 years of specialization at Lori's Tax Services. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent the establishment with friendly, professional demeanor at all times. Accomplished and energetic working at Lori's Tax Services with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include being responsible, on time, driven, and able to retain information is a big strength of mine as well.
SKILLS
● Customer and Personal Service
● Active Listening
● English Language
● Speaking
● Critical Thinking
● Writing
● Time Management
● Learning Strategies
EXPERIENCE
Lori’s Tax Service
Receptionist/Customer Service Representative
Jan 2017-Current
● Clean the office
● Filed Papers
● Checked Papers
● made copies of papers
● mailed paperwork
● answered phone calls
● greet clients
● faxing paperwork
● Overall some type of brains to the operation
Postmates
Food Delivery Driver
Jan 2018- June 2019
● Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
● Obtain signatures and payments, or arrange for recipients to make payments.
● Unload and sort items collected along delivery routes.
● Record information, such as the items received and delivered and recipients' responses to messages.
● Call by telephone in order to deliver verbal messages. Boston Market
Food Delivery Driver
June 2018- Dec 2018
● Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
● Unload and sort items collected along delivery routes.
● Plan and follow the most efficient routes for delivering goods.
● Record information, such as the items received and delivered and recipients' responses to messages.
● Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes.
● Call by telephone in order to deliver verbal messages. Sprouts
Courtesy Clerk
Feb 2016- March 2016
● Helped the customers find the food that they are looking for in the isles
● Bagged groceries
● Swept the floors
● Collected carts
Menchies Frozen Yogurt
Team Member
Sept 2015- Feb 2016
● I wipe tables
● clean the topping containers
● I clean the handle bar for the frozen yogurt throughout the day.
● I put whatever is needed in the containers in the fridge and freezer.
● I also wash dishes, make product that needs to be made
● I sweep and mop the floors.
● I wipe down the machines in the back of the store.
● When I'm in the front of the store I make sure that each customer is greeted and treated with respect.
● I make sure that they get the best service that they can.I make sure that if a customer has any questions they can ask me but if not I will make sure I ask and communicate with any of my co-workers who might know what I don't know.
EDUCATION
Berkeley City College
August 2015- December 2020
Graduation Date: May 2021
AA in Liberal Arts & Psychology
Sacramento State University
August 2021-current
Graduation Date: December 2023
BS in Family Studies Human Development
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