Area Coordinator Customer Service

Cynthia Bertram

*** * ***. *.*. High River, AB T1V 1K8

Phone: 403-***-****

Email: ******@*****.***

SKILLS/CAPABILITIES

Proficient with a number of computer programs and able to quickly learn new programs including Sunrise Clinical and Connect Care programs

Excellent client relations

Capable and proficient when working within a team or individually

Work efficiently under pressure and within tight deadlines

Careful attention to detail

Creative and original in thinking and implementing solutions

EDUCATION

Licensed Practical Nursing Program Diploma - 2022

oBow Valley College, Calgary, AB

Heart and Stroke Basic Life Support Certification – Expires September 2023

oAlberta Health and Safety Training Institute, Calgary, AB

N95 Mask fit tested

Self-Employment Program – 2003

oHighwood Business Development Corporation, High River, AB

Agriculture Technology Diploma – 1998

oLethbridge Community College, Lethbridge, AB

High School Diploma – 1995

oSenator Riley High School, High River, AB

SCHOLARSHIPS

Various academic and citizenship scholarships and awards – 2020 - 2022

Alberta Agriculture - Farm Safety Award – 1997

oProvides leadership and originality in promoting farm safety

Alvin Nelson Memorial Scholarship – 1997

oAcademic Excellence

Art scholarships upon graduating from High School

WORK EXPERIENCE

Professional Preceptorship

oAlberta Children’s Hospital – June to July 2022

Client daily care – diaper changing, clothes changing or aid in, grooming

Wound care – sterile wound cleansing

Feeding – Nasogastric tube feedings, breast milk and milk replacement feedings, parental feedings, assisted in changing an NG tube

Monitor and record scheduled assessments – complete or focused head to toe assessments, intake and outputs, wound assessments

Administered medication - includes IV, piggy back IV, inhalation

Floated between Units 1 through 4 and Rotary House

Clinical 3

oRockyview Hospital – February to March 2022

Client daily care – Assisted in clothing changes, undergarment changes, bed cloth changes, grooming

Monitored and recorded scheduled assessments, intake and output

Medication administration - includes IV, piggy back IV, subcutaneous injections

Inserted IV catheter, administered an in and out bladder catheter

Patient teaching with parents

Admitting and discharging patients

Clinical 1 and 2

oRockyview Hospital – September t0 December 2021

Client daily care – Assisted in clothing changes, undergarment changes, bed cloth changes, grooming

Walked with clients to maintain mobility

Administered medication

Monitored and recorded scheduled assessments - intake and output, head to toe assessments, blood pressure, weight, temperature

Administered sterile dressing change

Rivers Upholstery & Accessories Ltd. - 2002 to current

oOwner/Operator

Office Management – Maintain office supplies; business bookkeeping; filing; keeping current accounts payable and receivables; estimating jobs and creating customer work orders; invoices; banking; researching suppliers

Customer Relations – Working with and maintaining great relationships with all customer types; offering customers custom design in furniture and room coordination, and also involved in the automotive, recreation and marine areas

Marketing – Design and place advertisements in various venues; develop working relationships with interior designers and related businesses; networking within the community

Shop Management – Maintain all shop and customer stock; booking customer jobs; small machine maintenance and repair

Employee Relations – Maintain friendly and supportive atmosphere while ensuring employee responsibilities are completed smoothly and in a timely way, and to a set standard

Lutes Timbermart – August 2015 to 2020

oAssistant – Receiving orders and restocking inventory, customer sales and invoicing

Nanton Veterinary Clinic – 2008 to 2013

oVeterinary Assistant - Assisted in both large and small animal surgery and examinations both in clinic and out; general reception duties; imputing medical information to computer files; preparing and maintaining stock for surgery and examination rooms; stocking retail and non-retail items; customer call backs and assisted where needed

Maternity Leave – 2002

Nelson Homes

oConstruction Site Assistant – 2000 to 2002

Prepare individual homes for each construction stage

Organize trades and coordinate work orders and change orders

oSouthern AB Area Coordinator – 2000 to Jan 2001

General office administrative duties

Assistant to salespersons with pricing of houses and paperwork

General sales to walk-in customers

oAssistant Area Coordinator for Canada – Jan 2001 to Jan 2002

General office administrative duties

Customer Service for both Dealers and their customers

Salesperson for walk-in customers

Assisted dealers with all paperwork – pricing of houses and ordering home packages

Buffalo Head Veterinary Clinic– 1999

oVeterinary Assistant

Reception: Answering the telephone; scheduling appointments; billing customers; ordering stock and medicinal supplies; filled customer prescriptions; formatted pricing spreadsheets; kept the traveling kit stocked

Surgery/Examination Assistant (for both large and small animals) – Prepare the surgery/examination rooms; assisted in taking x-rays and developing them; assisted the vet in both large and small animal exams and surgeries; accompanied the vet on calls

Various farms – 1996 to 1998

oFarmhand

Livestock health maintenance: vaccinations, castrations, dehorning, calving

Field duties including haying, field preparation for seeding, fencing

general farm duties

HOBBIES AND INTERESTS

Volunteered with the High River Lacrosse Association as Secretary (2009 to 2011) and as Registrar (2012)

Volunteer with the Okotoks Eagles Football – General

Enjoy drawing in my spare time

Enjoy physical activities such as hiking, camping, swimming and weight training

Volunteer with Children’s Ministry at High River Alliance Church

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate