Customer Service Warehouse Associate

Shaminder Kaur

Sales & Customer Service, Office Administration, Dispatch Handling

Address Calgary, AB, T3J

Phone 647-***-****

E-mail *****.*********@*****.***

Skills

Sales goal setting

Cash register operation

Organization

Multitasking Abilities

Self-Motivated

Flexible and Adaptable

Good Telephone Etiquette

Work History

Jul 2021 - Apr 2022

Mobile Expert

The Mobile Shop, Calgary, AB

Maintained sound knowledge of company product suites.

Monitored wireless sales space to establish familiarity with various carriers.

Performed in-store product demonstrations at assigned events.

Upsold customers by recommending accessories and promotions to increase revenue.

Accepted and processed payments and purchases for new equipment using POS system.

Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Answered customer questions about products and services, helped locate merchandise and promoted key items.

Apr 2021 - Jun 2021

Warehouse Associate (Part Time)

Amazon, Calgary, AB

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Prepared orders for shipment by picking, packing and labeling merchandise.

Worked safely around moving machinery.

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Checked packages and merchandise for damage and notified vendors.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Mar 2021 - Jun 2021

Dispatcher

Big Hope Logistics, Calgary, AB

Maintained updated and detailed records of calls in physical and electronic database.

Directed investigations to verify and resolve customer or shipper complaints.

Directed dispatching, routing and tracking of [Number] fleet vehicles.

Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.

Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.

Nov 2019 - Jan 2021

Office Administrator

I-WAY TRANSPORT INC., Brampton, ON

Interacted with customers by phone, email or in-person to provide information.

Supported office manager with proactive correspondence management, document coordination and customer relations.

Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.

Reconciled account files and produced monthly reports.

Trained new employees on administrative procedures, company policies and performance standards.

Produced high-quality communications for internal and external use.

Nov 2017 - Oct 2019

Shift Manager

Wingsup, Mississauga, ON

Trained and mentored new employees to maximize team performance.

Excelled in every store position and regularly backed up front-line staff.

Managed schedules, accepted time off requests and found coverage for short shifts.

Supervised employees and oversaw quality compliance with company standards for food and services.

Kept employees operating productively and working on task to meet business and customer needs.

Exercised composure under pressure and in escalated customer service scenarios.

Nov 2016 - Apr 2017

Line Tender

Nestle, Brampton, ON

Demonstrated respect, friendliness and willingness to help wherever needed.

Carried out day-to-day duties accurately and efficiently.

Learned new skills and applied to daily tasks to improve efficiency and productivity.

Maintained energy and enthusiasm in fast-paced environment.

Identified issues, analyzed information and provided solutions to problems.

Exceeded goals through effective task prioritization and great work ethic.

Education

Sep 2017 - Apr 2018

Post Graduate Diploma in IT Project Management: Project Management

Canadore College - Mississauga

Sep 2016 - Apr 2017

Post Graduate Diploma in Mobile Application: Mobile Application Developer

Canadore College - Scarborough

Aug 2011 - Jun 2015

Bachelors in Computers, Statistics, Mathematics : Computer Statistics & Mathematics

Baba Farid Institute - Bathinda

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