Assistant Clerical Office Technician
Resume:
Deborah Blatt
Cameron Park, CA 95682
****************@*****.***
Experience:
Insight Global Temp Agency / DXC Technology, 09/2020- Present
Beneficiary Call Center for Medical and Medicare Recipient /DHCS
Connect to the ACSNet system, also known as the CA-MMIS mainframe Log-onto the ACSNet system Select and enter the CA-MMIS Production Application Access menus and inquiry/transaction screens
Access Medi-Cal Eligibility screensVerify member eligibility View extended history 17-32 months old View cleared and not-cleared Share of Cost (SOC) information Access Health Care Plan (HCP) information Locate and Access Specialty Program eligibility information
Identify Medicaid and Medi-Cal origin, purpose, and objective
Identify pertinent Medi-Cal acronyms and other terminology
Describe the roles and responsibilities of providers and recipients
Describe the roles and responsibilities of the Claims and Provider Relations Organization (PRO)
Explain the Claims Processing System and the “Life of a Claim”
Safeway Grocery Store, 03/20/2020- Present
Fuel Clerk
Performing for and working directly with the public
Communicating with supervisors, peers, and managers
Have leadership skills, knowledge about paperwork, multitasking, ordering, and fuel.
Knowledge of lottery machines, selling and redeeming lottery scratchers and lotto
Opening up store reports from computer using email, one drive, cashiering summery, daily sales, fuel daily report, veeder rooter print outs, and reports.
Knowledge of closing procedures.
excellent customer service, greet customers
Answering phone, getting information, selling lottery tickets and scratches, cashiering, process payments from customers purchasing goods and gasoline.
Scan customer’s purchases on the cash register.
Face store, label items make molding, stock and back stock store, use scan gun to do audit, track inventory, create, and change tags on shelves, verify items.
Accept payment from customers and give change and receipts bag or wrap customers purchase. Process returns and exchanges of merchandise.
Communicating with persons outside organizations, establishing and maintaining interpersonal relationships. Help customers sign up for store rewards programs.
VST certified
Count the money in their register at the beginning and end of each shift.
Use calculator, as an experienced worker I typically help new cashiers how to learn to operate equipment such as scanner and register.
MMC Group Consulting Group/Maximus, 04/01/2020- 07/31/2020
CRS1 call center for South Carolina Unemployment DEW
Helping government serve people and solving problems with the state of South Carolina.
Reviewing and processing claims and helping customers over the phone.
Solving complex problems for people with the Department of Employee Works (DEW) for the state of South Carolina Unemployment Insurance. Working remotely from home.
Excellent communication skills answering questions to the public who are at no fault of their own unemployed.
Knowledge of Federal Unemployment Pandemic Insurance PEUA, EUC, DUA, EB, UI claims.
Responsible for entering personal private information into the state of South Carolina database.
Helping serve the public file unemployment, disability or paid family leave claims. Giving status on unemployment claims managing people’s accounts and helping to find important resources for success.
Working with Maximus supervisors on programs and escalation issues.
Answering questions related to COVID 19 (Coronavirus)
Department of consumer affairs/ Bureau of Automotive Repair/ licensing, 07/12/2011-6/24/2020
Program Technician II
Input smog technician, break and lamp adjuster’s addresses, phones, DL numbers, certify current course work create a new application into Oracle; verify payment for the whole state of California.
Renew and release and create smog, break and lamp adjuster licenses into Teale (CAS)
Licensing all mechanic shops in the state of California
Answer questions over the phone to Mechanic shops throughout the state of California.
Input data in spread sheet, mail out applications and return mail to applicant.
Use student data base system to see verify student records from exam’s
Verify applications have been cleared through another system where applicants become candidates for testing for the state exam called PSI.
Type 50 words a min. transfer calls to appropriate departments and proper person, toggling from multiple screens put holds on applications that are not complete.
Prepare and type information requests for the master file. demonstrated dependability and punctuality to all policies and procedures.
Excellent communication skills and can maintain positive and productive professional relationships with both internal and external customers,
Proficient with Excel, Word, Outlook, Power Point
Prepare written correspondences regarding BAR applicants and/ or licensees’, and ARD's licensing files and various documents for management approval or signatures.
Research Consumer Affairs Systems (CAS) enforcement automated system to verify enforcement actions prior to issuing a license.
Familiarity with the state’s hiring process.
Utilize automated systems by preparing and typing documents to create response memos, letters, forms, and other correspondence to public consumers.
Independently review, organize, and generate a variety of typewritten reports as directed by management, the SPT III and/ or staff.
Process and key returned licenses by typing updates into the CAS database and e-mail licenses to correct mailing address.
Review; process all incoming permit applications to ensure accuracy and eligibly requirements have been met and appropriate fees were submitted with applications by using the TEALE database for various licenses and ensure that statutory and regulatory requirements are met, and the information is complete and accurate.
Respond in writing and by telephone to complex and sensitive inquires from licenses, the public, and other governmental agencies regarding licensing requirements, statutory and regulatory provisions, departmental policies and procedures, and licensure status using various automated systems, polices, and procedures.
Attend staff meetings, attend training as related to the unit; perform other duties as required.
Perform other duties as assigned including special projects to identify needs or problems and determine corrective action in a caring and compassionate way.
Fair Political Practices Commission Sacramento, CA 03/2011-06/2011
Student Intern/ Assistant / Clerical
• Scan incoming documents (700’s) from every elective official in the state of California onto a PDF.
• Post to the website
• Answer phones transfer to appropriate staff.
• Use fax machine Familiarity with the state’s hiring process.
• Open incoming mail sort, date stamp, and distribute to the proper person.
• Use excel spread sheet to input elective official name and match it to incoming documents. Use of computer skills to complete various assignments including using legislative tracking programs. Maintain good work habits and demonstrated dependability and punctuality to all policies and procedures.
• File, type, sort into counties
• Use SEI Database
• Use Microsoft outlook
Edited original documents that were confidential to state judges, council members, commissioners, legislative staff and city or county officials this involved preparing and typing documents to create a response memos, letters, forms and other correspondences to officials.
Managed Risk Medical Insurance Board Sacramento, CA 04/2010- 12/2010
Eligibility, Enrollment, and Marketing Division Office Technician
Screen and triage appeals knowledge of credit and adjustment and followed principles and procedures; did investigation, legal procedure required to enforce payment of accounts.
Health and Welfare Programs, guardianships, trusts, unemployment and disability, insurance Medi-Cal insurance
Maintain and update database
Mail out appeal letters to applicants resolving their appeals. Maintain correspondence log which include mail out letters, with accompanying case files, date stamp, make copies, Fax documents, open mail/ fax distribute to correct person. Operate various office machines
Transcribe meeting minutes on laptop, record the meeting with audio tapes and assistant the deputy director. Type the summary of the meeting for circulation.
Schedule interviews, working with payroll and personnel transactions
Experience working in a staff support capacity for important committees, scheduling and coordinating meetings and taking minutes notes.
Collect attendance reports and health and dental enrollment forms
Auditing employees time sheets
Documents employee activities ensuring that files are accurate and that a history exists and is kept up to date as well as creating and maintaining all related documentation.
Assist employees in preparing personnel forms including health, vision, dental and employee action request forms and submit for processing.
Prepared and submit documents when employee separate, retires or return from leave of absence.
Familiarity with the state’s hiring process, using the leave accounting system
Responsible for reviewing and processing all incoming permit applications.
Experience handling cash and processing gifts
Front receptionist desk back up
Update and apply office policies and procedures.
Answer phones for Division Chief
Order supplies, run reports, timesheets, Chrons, filing, typing 50 words a minute
Scanning documents to PDF and safe to P:/drive.
Sacramento State University Sacramento, Ca 09/2009- 04/2010
Student Assistant Honors and First Year Program
Assist the Administrate Assistant with office duties.
Competency and experience in use of computer programs such as Microsoft Office (Word, Outlook, Excel, Access and PowerPoint).
Extensive writing, grammar, editing and proofreading skills.
Experience with establishing and maintaining office filing system
Ability to work amicably and cooperatively with others
Open mail with applications from students who are applying to the first year and honors program. Make three copies of application and all documents included. Open official transcripts and make copies to attach to all the other copies. Place the three copies in a long envelope for to go to three members of the committee.
Operate various office machines
Knowledge of campus services and resources.
Go to data base and key information such as GPA, ACT, SAT test scores name and address of high school, name and address of student including confidential information.
Receive, screen and handle office phone calls with a pleasant, professional demeanor.
Help Maintain office files pertaining to correspondence and email.
Sort and distribute office mail and faxes draft letters for the other professional staff.
Attended upper division college courses towards a bachelors degree
Make copies, make labels and envelopes, feed the envelope into the printer
Make labels, single or a sheet, type or select the row and column number on the label sheet for the label you want to print.
Mass mail merge, insert labels correctly into the printer then print.
Print the same information on a sheet of labels, click full page of the same label.
Help with student events by setting up tables etc.
California Department of Health Sacramento, Ca 05/2009- 10/2009
Student Assistant Clerical
Performed high confidentiality tasks in employee records that evolved knowing information and materials that are personal
Maintain filing system for Human Resources filed high confidentiality documents in employee’s files.
I put together employee Emergency contact information for each department manager to have.
I Sent faxes, answered phones for the office.
Made copies, of existing clients and analyzes application packets and overseen the verifying new and existing clients. Worked with management on policies and procedures to ensure compliance with program requirements.
Participate in training with local enrollment workers and the ADAP Branch.
Disposed ono longer existing client’s confidential application who were enrolled with (Aids Drug Assistance Program (ADAP)
Worked on projects/ assignments relating to program eligibility with people living with HIV infection in California.
Operate various office machines
Qualifications that I have are integrity, initiative, dependability, and good judgment, ability to work and cooperatively with others and as a part of a team.
I have excellent typing and editing skills and I am proficient in word, Excel Outlook, and PowerPoint.
Excellent customer service and telephone etiquette skills
Attended college course towards a bachelor degree
Familiarity with the state’s hiring process.
Experience working in pay roll and personnel transactions
Assist employees in preparing personnel forms including health, vision, dental and employee action request forms and submit for processing.
Prepared and submit documents when employee separates, retires or return from leave of absence.
Folsom Lake College, El Dorado Hills, Ca 09/2006 –05/2009
Student Assistant DSPS, Clerical
Perform difficult clerical/ general office work
Access to people soft
Assist with the intake process.
Preparing information packets
Maintain very confidential student records and files, records and documents process
Using confidentiality of information and materials
Operate various office machines
Follow oral and written directions, excellent oral and written communication skills
Strong initiative, flexibility and willingness to thrive when there is change
Ability to spell correctly, use of good English, evaluate situations accurately
Assist the Coordinator in advocating for disabled students
Use of computer programs such as Microsoft Office (word, outlook, excel, and PowerPoint)
Education and Training:
Loan Officer License; Completed Texas 2002-2004
Medical office certificate; included basic medical terminology, Montgomery Community College, Conroe, 1999
Business/ Accounting certificate; Montgomery Community College, Conroe, TX 2004
Real Estate Math, Real Estate Agency, and Contacts; Champion School of Real Estate, Houston, TX
Real Estate Principles, Real Estate Law; Folsom Lake College, Folsom, CA 2006
Real Estate Law, Real Estate Practice, Real Estate Principles, Folsom Lake College 2007
AA degree in general studies completed; Folsom Lake College 2009
AA degree in Social Science completed; Folsom Lake College 2009
Business Technician Certificate completed: Folsom Lake College 2008
Bachelor’s of Arts BA In Psychology 2019
Reference Available upon Request:
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