Customer Service Front Desk
Resume:
Corshay Owens
Customer Service Representative with 5+ Years Experience in High-Volume Call Centers
Toledo, OH 43614
***********@*****.***
• Maintained consistent 99% positive customer survey rank.
• Scored 38% higher-than-average customer retention for all calls-in.
• Chosen as a target example for other reps during trainings. Authorized to work in the US for any employer
Work Experience
Bartender
The American Legion - Lima, OH
June 2020 to June 2022
verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies. Bartender/Server
Levels - Lima, OH
March 2018 to January 2022
serving customers, taking orders, presenting food and drinks, and removing dinnerware from the table in a timely manner.
STNA (State Tested Nursing Assistant)
Carecore - Lima, OH
August 2020 to December 2021
bathing patients, changing linens and gowns, helping with personal and bathroom needs and ensuring patients have help.
Bartender
Hampton by Hilton - Lima, OH
July 2018 to November 2021
Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant. Helping guests be aware of and choose menu items, taking orders and making guests feel taken care of during their visit. DSP (Direct Support Professional)
CRSI - Lima, OH
January 2019 to June 2020
Helping patients with daily activities, accompanying them to doctor appointments, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship Packer
Hearthside Food Solutions - McComb, OH
May 2016 to January 2020
Packaging the product and making sure it was ready for shipment. Machine Operator
Graham Packaging Company - Findlay, OH
February 2017 to December 2019
• Understands, follows and enforces all established safety, health, quality GMP and Company policies, procedures and recognized practices. • Understands, follows and enforces all established policies, procedures and recognized practices. • Participate in continuous quality improvement projects and other related activities as assigned • Operate a group of plastic blow molding machines and auxiliary equipment producing a container in a safe and high quality method. • Participate in continuous quality improvement projects and other related activities as assigned. • Perform and/or assists in mold, insert and color changes on the line. • Perform basic processing of injection and/or blow molding machines to improve machine efficiency and reduce scrap. • Perform tasks and responsibilities of any Utility position during slow periods and/or as needed. • Monitor HDPE/PET resin (if applicable), dryer, material handling and color systems for appropriate processing conditions. • Make frequent on time quality checks on products being produced from established quality standards. • Assist other Operators and maintenance personnel on mechanical repairs. • Perform assigned preventative maintenance work. • Maintain work area to acceptable safety and housekeeping standards. • Complete and file all required documentation in an orderly and timely manner.
Cashier
Meijer - Lima, OH
March 2018 to May 2019
Greeting customers, collecting payments, using scanning devices, answering to customers inquiries, accepting customers returns, and counting the money in the cash drawer. RCA
Christian Home Care - Lima, OH
April 2015 to November 2018
Assisted living resident care facilities with their daily activities. They work under the supervision of nurses to feed and groom residents, clean their rooms and change and launder their linens. Sales Associate
JCPenney - Lima, OH
April 2018 to July 2018
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.
Front Desk Clerk
Wingate by Wyndham - Lima, OH
February 2015 to April 2018
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, etc.. Cashier
McDonald's - Lima, OH
January 2014 to December 2015
Greeting customers, taking and delivering orders, assisting with food preparation, solving customer complaints, handling monetary transactions, and keeping the restaurant front area clean and well- stocked.
Education
Diploma
Lima Senior High School - Lima, OH
August 2012 to May 2016
Skills
• Marketing (1 year)
• Microsoft (3 years)
• Communications (1 year)
• General Labor (2 years)
• Packing (4 years)
• Customer Care (5 years)
• Customer Service (4 years)
• Call Center (2 years)
• Dispatch (3 years)
• Administrative Assistant (2 years)
• Time Management (3 years)
• Front Desk
• Organizational Skills
• Sales
• Microsoft Word
• Cleaning Experience
• Retail Sales
• Laundry
• Assembly
• Quality Assurance
• Manufacturing
• Filing
• Medical billing
• Healthcare (4 years)
• Public relations
• Interviewing
• Typing
• Windows
• Payroll
• ADP
• Banking
• Hospitality
• Documentation review
• Acute care
• Microsoft Dynamics GP
• Bartending
• Home Care
• Materials Handling
• Clerical experience
• Microsoft Excel
• Vital Signs
• Merchandising
• iOS
• Machining
Certifications and Licenses
CPR Certification
First Aid Certification
BLS Certification
ServSafe
Assessments
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
August 2021
Comprehending and responding to retail customer needs Full results: Proficient
Customer focus & orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Case management & social work — Familiar
July 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar
Work style: Reliability — Expert
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate